Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem free purchase and delivery great company will buy again from bedstar”

Helpful Report

Posted 6 years ago

“More preferable to the shops and cheaper by far. Service, delivery and product all hit expectations. Mattress is comfortable and of good quality”

Helpful Report

Posted 6 years ago

“A friend put in the order for the bed base. I would never have ordered it as it was self assembly when delivered. I am a 68 year old woman and I assembled a lot by myself with the help from my son. Now assembled, it is easy to open up BUT IMPOSSIBLE for one person to close. Even my son cannot close it on his own. I have had to alter what I store in it as constant opening is impossible on a regular basis.”

Helpful Report

Posted 6 years ago

“AVOID, AVOID,AVOID ! They don’t answer the phone, hang up on you, don’t deliver on time. We ordered a £1200 mattress which is like concrete and they don’t want to know . TRUELY AWFUL CUTOMER SERVICE.”

Helpful Report

Posted 6 years ago

“Husband just returned from hospital after 6 weeks , urgently needed new mattress . Ordered Medium/Firm Giltedge £1199 on Friday 22nd Feb , no emails to confirm next day delivery . After numerous attempts to call them , cut off constantly , advised delivery would be Tuesday 26th . Email received Tuesday Morning to say delivery would NOT be attempted as my order was damaged . Again numerous attempts to call them , each option you select cuts you off unless you are lucky . Eventually received our mattress and it is absolutely horrendous , rock solid ! After three sleepless nights I emailed them to advise we would like a replacement and basically we have been told NO as the mattress has been used . This mattress is most definitely not medium firm as advertised. We are now £1200 out of pocket and are about to order another mattress . Disgusting customer service DO NOT USE !!!!”

Helpful Report

Posted 6 years ago

“AVOIID,AVOID,AVOID They don’t answer the phone , don’t deliver on time and the customer service is awful. My £1200 matters is like concrete and they don’t want to know. BUY ELSEWHERE !”

Helpful Report

Posted 6 years ago

“Amazing service, quick delivery with great communication. The bed itself is great quality, as per other reviews assembly time is quite long, but the bed is perfect for my boys.”

Helpful Report

Posted 6 years ago

“Bed was flatpack - bit fiddly to put together but overall good quality. website, service and delivery all good - went without issue so will recommend your company to others!”

Helpful Report

Posted 6 years ago

“does what it says on the tin, no complaints”

Helpful Report

Posted 6 years ago

“Very good service and excellent delivery in only 3 days from ordering. Bed exactly as described. Highly recommended company.”

Helpful Report

Posted 6 years ago

“3 beds delivered on 2 dates, apparently the supplier’s mistake, with no prior notice and, on the first occasion no-one at home to sign and no notified safe place, this was the courier’s mistake we were told. All this after paying £30 delivery charge on account of our postcode. Customer service say they cannot refund the delivery charge so we have been doubly penalised for our Scottish postcode. We find it most unsatisfactory that Bedstar themselves accept no blame for this shambles.”

Helpful Report

Posted 6 years ago

“Great service,guys were professional and didnt moan when i needed the bed taken up to an attic room. five stars from me!”

Helpful Report

Posted 6 years ago

“Bedstar and their pathetic customer service !! Ordered a Julian Bowen bed last May for a next day delivery and guess what they sent me half s bed with missing parts. Raised concerns to customer service and with pathetic service they sent me the other half or so what they claim. Finally had somebody to assemble the bed only to realise I’m missing a side rail and the legs. Called the customer service again only to be repeatedly told I ordered a bed last May and they can’t help me. Please avoid bedstar like a plague is all I would say.”

Helpful Report

Posted 6 years ago

“Good efficient service.Price and product good.Would not hesitate to recommend this company.”

Helpful Report

Posted 6 years ago

“Awful, awful, awful company to deal with - would never buy from them again. Rude customer service - they slammed the phone down on me and never responded to my complaint. Paid for delivery but didn’t know where my order was, they couldn’t care where my order was and it costs £’s to call their customer service as it’s 0844 number! Avoid - it has been the worst and most stressful experience dealing with this company.”

Helpful Report

Posted 6 years ago

“have used bedstar a couple of times and the serive has been great, new bed arrived yesterday and its comfy and great quality for the price”

Helpful Report

Posted 6 years ago

“ordered a bed for my son, easy to put together and looks great. Think we will be having some sleepovers soon!!”

Helpful Report

Posted 6 years ago

“Ordered an Oak Bed from Bedstar, took day off to accept delivery, and got a walnut bed instead. Not much help from Customer services, fill in the forms (not our fault, its the supplier???) Most reputable companies take responsibility for their errors.”

Helpful Report

Posted 6 years ago

“Bunk beds of good quality took me a while to put together. turned up in 4 seperate boxes plus mattresses. im pleased with the result.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY!!!! They sent us a bed costing 1100£ which had missing parts to fix the bed together! When contacted I was told it was not there problem and that I would have to email the supplier! The mattress was also folded in half and clearly states on the mattress not be folded or bent! The rudest customer service I have ever dealt with! We are currently trying to get our money back which is proving to be hard work! My partner is also heavily pregnant with no bed to sleep on but once again they said this isn’t there problem! DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 6 years ago

Bedstar is rated 4.0 based on 1,330 reviews