Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience I have ever had. Not only did they deliver my bed in two separate shipments, they failed to collect my old bed for re-cycling. When I called customer service, I was told by Rachel to read the terms and conditions. Then when the second shipment arrived- the bed frame/base, it was the wrong colour, pink and blue instead of all grey Having disassembled my old bed for collection, and because they delivered the wrong bed, I have nothing to sleep on this evening. Totally unprofessional and I would not recommend this company to my worst enemy. Now I am waiting for them to collect the wrong delivery and deliver what I ordered. Customer service is an alien concept to Bedstar.”

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Posted 6 years ago

“Everything is excellent”

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Posted 6 years ago

“Ordering was straight forward and we were given a delivery date and a approximate time and so we dismantled our old bed that morning in anticipation of the new one arriving...unfortunately only the mattress and one box out of 3 arrived, the courier said he wasn't sure why but they would be in touch. I must have tried calling BEDSTAR about 15 times that day and continued calling for days afterwards to no avail... no one answered, they also to date (almost 3 weeks ago) have still not replied to my email. I then called the courier who said they were not sure where the rest of the bed was. We slept on the floor for over a week until the rest of the boxes were delivered, no explanation and no contact from BEDSTAR. Customer service and after sales service is poor to say the least.”

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Posted 6 years ago

“Ordered a Divan. Explained to customer services that I needed a firm, but soft top mattress. Christina was very helpful and replied to my e.mail straight away. I ordered it and it was delivery a couple days later in perfect condition. Delivery men were polite. I would recommend this company for their prices and the quality of their products. I am definitely using them again to buy a new divan. Thank you, you have done well. Angie B”

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Posted 6 years ago

“Great bed, easy to assemble (did it on my own).Does not creek at all. Very Good.”

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Posted 6 years ago

“Purchased a Birlea bed from retailer Bedstar and after just two weeks i noticed a creeking noise getting worse. Thinking it might just need tightening I tried, but it did not work. I contacted the Bedstar who contacted Birlea who have told me I’ve misused the bed - In two weeks!!! I made the bed in situation and slept in it on my own. They have now refused to do anything except for offer an inspection which i may have to pay for. Despite my statutory rights (under the Consumer Rights Act) which state I’m entitled to a replacement or refund if I report the issue within 30 days. Please reconsider purchasing either a Birlea bed or anything from Bedstar. this is a dreadful company with NO customer service.”

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Posted 6 years ago

“Very good and good delivery driver,s”

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Posted 6 years ago

“Excellent service and quality”

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Posted 6 years ago

“bought as a christmas present for myself!! lovely quality and the mattress is just as firm as i required. Delivery went without issue and impressed with overall communication, will use again!”

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Posted 6 years ago

“Thank you for the great service i was vey impressed!”

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Posted 6 years ago

“Paid extra for delivery on Saturday. Bed did not arrive - issue with delivery company. Had to take unpaid leave from work for delivery on Monday. No response from Bedstar to numerous messages until three days after delivery. Not impressed. Bed arrived with feet, instead of the castors I ordered but can't be bothered to go back to them to sort this out.”

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Posted 6 years ago

“We ordered our bed frame from Bedstar after a delivery slot failure to deliver a bed frame ordered a week earlier, followed by bad customer service following this failure by a multinational retailer - VERY.co.uk & Arrow XL (logistics) We ordered the same frame with Bedstar on a Sunday it was confirmed on the Monday and delivered as promised on the Tuesday, This is excellent customer service, especially one week before Christmas. Well done Bedstar. Restores your faith in sales. (nearly :)”

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Posted 6 years ago

“within an hour of ordering i had confirmation from the delivery company that the bed was coming next day. Delivered as expected and have just setup - looks and feels perfect!”

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Posted 6 years ago

“Nice bed for the price and good quality.”

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Posted 6 years ago

“It took a while to get used to the mattress but now very comfy”

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Posted 6 years ago

“Easy ordering and price was good, got in black friday sales . turned up yesterday so far so good, delivery was on time and within slot”

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Posted 6 years ago

“Worst company ever dealt with delivered wrong size bed damaged then telling me cant give time to pick up. Lisa Customer service worst ever. Tells me up to 15 days for refund”

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Posted 6 years ago

“Worst company I've ever dealt with. Custoner service Lisa disgraceful service.”

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Posted 6 years ago

“AVOID! You use the most unreliable and incompetent delivery company known to man! I can’t imagine your products are even worth the hassle, now I’m struggling to even comment on your products seen as though I’ve only received half a bed after 2 failed deliveries! Wishing I had ordered from elsewhere now. Don’t even deserve 1 star”

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Posted 6 years ago

“I placed my order a new bed for my kids in September with the understanding delivering will be made in the first week of November. This is clearly not the case. Despite my polite emails to customer services, all I am getting is excuses on behalf of their inadequate suppliers and repeated assurances alternative delivery dates which keep getting delayed without any notice. The most disappointing thing is lack of communication, delay to responding to customer emails and non-existence courtesy calls to customers with updates. I have not bothered calling them directly as strongly feel I would be wasting my time. Do not expect any compensation as they have it covered with there 'live-stock' excuse. If your suppliers are so bad, then why not change them for a sake of reliability and better customer service? I seriously regret making this purchase and I am highly recommending you take your custom elsewhere.”

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Posted 6 years ago

Bedstar is rated 4.0 based on 1,330 reviews