Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,330 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bed using next day delivery as the only criteria that was important to me, that was 7 days ago - still no bed, no word form the company to acknowledge my complaint or indeed suggest an alternative delivery. One daughters birthday ruined and one afternoon taken off work not renumerated. DO NOT USE THIS COMPANY. THEY DO NOT ANSWER THE PHONE EITHER. The bed inquestion still paperas as in stock on their website.”

Helpful Report

Posted 6 years ago

“Great choice and value available, delayed delivery. Beds were ordered for my elderly parents with very limited mobility, delivery men advised not possible to assemble beds due to running late, Poor attitude. Tried to call customer services while delivery men were still at delivery address, no answer from all options on the phone.”

Helpful Report

Posted 6 years ago

“do not use this terrible company. did not deliver parts of bed , wrong colour of bed. still waiting for parts after 4 days .taken money. they should not be trading.worst customer service ever .keep away do not use them. had to give one star butneeded no stars .rubbish company.”

Helpful Report

Posted 6 years ago

“Absolute shabby service. I ordered my bed and a package was missing so we couldn't use the bed, I was told the delivery would be with us next day, I am still waiting and they have cancelled the delivery for the 3rd time this week and of course nobody to speak to as it's Saturday. Do not use this horrible company.”

Helpful Report

Posted 6 years ago

“My new divan bed and mattress is less than 3 months old and it has a hollow dip in the middle even though I turn an rotate the mattress once a week. I contacted Bedstar customer service about this and also sent two pictures but lisa is not accommodating me with this fault. Very bad customer service Bedstar.”

Helpful Report

Posted 6 years ago

“Initially ordering was fine, but a divan base was missed off the delivery (Only got the mattress) and 2 weeks later I am still trying to call and still waiting for a response from this company who now seem to be incapable of responding to email or picking up the phone. They don't bother to let you know if you aren't going to get your full delivery and bits are missing. Had I known that I would have cancelled that order and gone somewhere else”

Helpful Report

Posted 6 years ago

“Do Not Use delivered wrong draw base,asked for correct base and on 3 separate attempts for delivery only collection has been attempted.Bedstar only deal with complaints by email as no one has the courage to talk to an annoyed customer.Avoid at all cost.”

Helpful Report

Posted 6 years ago

“Have just had a king size ottoman bed and mattress delivered. Very pleased with it, excellent service quick delivery very good price. And very helpful delivery guys.”

Helpful Report

Posted 6 years ago

“Ordered bed ok,only 3 boxes of 4 delivered.rang firm and was told to read small print,they dont guarantee delivery all at once and to ring courier.courier said one box damaged so didn't deliver.rang courier again and they said goods all in box so would send it.rang courier next day and was told they were looking to book a delivery date.earliest was Monday next week.5 days sleeping on floor at 71 years old.i understand the reasons for courier not delivering but it was not up to me to contact courier it was bedstar.nothing heard from them at all.”

Helpful Report

Posted 6 years ago

“This is by far the worst company I have ever dealt with, DO NOT order from this company. It was so bad I even thought it was a scam site at one point. I ordered my bed and paid £45 to be delivered specifically on a Saturday , they confirmed my delivery would be all day on Saturday 4th May. I waited in ALL day and had nothing. Not even a phonecall from them. When I went to call them their office was closed. I then called them the following working day (Tuesday ) they said they would refund my £45 and asked when would I like it booked in for, I specifically said not Wed as I am busy, please deliver on Thursday 9th May. They confirmed. They then text me on Wednesday 8th May to say my delivery was going to be that day between 17.1. and 19.10, I tried to call to say it was not suitable as I was busy that evening but couldn't get through. So I had to leave work early to let my mother into my home to sit there for 2 HOURS to wait for my delivery - guess what NOTHING!!!! I am infuriated as to how much this company have messed me around. I have paid £260 yet still have no bed. You even try to contact them and they say they are closed. I would not order from here if I were you. Sorry about the long winded review I just wanted to explain my situation so nobody else goes through the same. I only chose this company after reading the reviews .”

Helpful Report

Posted 6 years ago

“We purchased a wooden bed from bedstar after 8 months the center support broke, we were asked to send pictures of the break. Customer support replied. The breakage is not covered in the warranty as you did not install anti slip Matt's under the legs as stated on our website. Well I have trolled the website and this must be written in the smallest of small print. So Im just warning anyone be careful with this company as in my opinion the warranty is not worth the ink.”

Helpful Report

Posted 6 years ago

“Delivery was fast and the delivery guys took the bed and mattress straight to the bedroom for us. We bought a Giltedge Beds Flex 150 Firm 4' 6" Double Divan Bed. The frame and headboard are as expected, but the mattress is rock hard....so uncomfortable you would not believe - not like any firm mattress I've used before. Wish I'd checked the returns policy before ordering! :-(”

Helpful Report

Posted 6 years ago

“I have now ordered several beds from Bedstar and compared to other similar companies their service is excellent.Delivered when they said they would and the products are very good quality. I would use them every time”

Helpful Report

Posted 6 years ago

“very good service”

Helpful Report

Posted 6 years ago

“Dodgy. Poor customer service. Dodgy courier service. Only contact number is an 0844, which constantly disconnects when you are on hold and charges each time. It took over 12 calls to connect with a person, also charging £40 to cancel an order as they are too late in delivering it out for us.”

Helpful Report

Posted 6 years ago

“Service was excellent, delivery arrived on time in the slot provided. Mattress is comfy and much better than my old bed. Old bed taken away, no hassle”

Helpful Report

Posted 6 years ago

“TAKE DELIVERY OF ONLY HALF A BED BASE & THE MATTRESS & THEN HAVE TO SLEEP ON THE FLOOR FOR ANOTHER THREE NIGHTS UNTIL IT IS FOUND!!! DISGUSTING CUSTOMER SERVICE - HARDLY NEXT DAY DELIVERY & THANKFUL MY DISABLED HUSBAND WASN'T HERE - HE WOULD HAVE NOT BEEN ABLE TO ACCESS FLOOR LEVEL FOR 3 NIGHTS!!! MATTRESS PROTECTOR AS COMPENSATION CAN BE SHOVED WHERE THE SUN DOESNT SHINE!”

Helpful Report

Posted 6 years ago

“Setup my new bed this weekend and its exactly how i hoped it would look, 10 out of 10 service from start to finish.”

Helpful Report

Posted 6 years ago

“Lovely mattress, well priced and good quality. Delivery arrived in the time stated.”

Helpful Report

Posted 6 years ago

“Bought this for my elderly mother, she took a few days to get used to it but now likes it very much. Would highly recommend Bedstar”

Helpful Report

Posted 6 years ago

Bedstar is rated 4.0 based on 1,330 reviews