Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

Write Your review

Tell us how Bedstar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, good product, same day delivery. Wow! Thank you.”

Helpful Report

Posted 3 years ago

“I've been trying to contact Bedstar since Friday 30 April, email, telephone and left messages. No one has got back to me at all. I ordered a bed and mattress for deliver Friday, the mattress turned up but no bed. Where's my bed? None existent customer service, please answer emails and phone calls. Here's to another night on the floor boards.”

Helpful Report

Posted 3 years ago

“Helpful and friendly staff, with efficient local delivery. V.happy. Thanks”

Helpful Report

Posted 3 years ago

“Would 100% recommend Bedstar.co.uk :-) They delivered our mattress on time, great value for money and when it arrived they noticed I ordered the wrong size! Without any hesitation, they took it back to the warehouse replaced it with the one I should have ordered and returned the same day. All sorted without a fuss or additional charges. What fabulous customer service!”

Helpful Report

Posted 3 years ago

“Brilliant service from start to finish.. great firm to deal with & would certainly recommend.. thank you!”

Helpful Report

Posted 3 years ago

“Fast and reliable service. Phone call following online order to check delivery. Accurate delivery time and the men were helpful. Would use Bedstar again.”

Helpful Report

Posted 3 years ago

“All very efficient - easy to order, good price, kept me informed each step of the way regarding delivery. Excellent all round.”

Helpful Report

Posted 3 years ago

“Fast delivery. Great customer service, when I needed to add a service. Lovely delivery people. Couldn't be happier”

Helpful Report

Posted 3 years ago

“Please please stay away from this company! ordered a bed for my daughter it was only used for 1 week before we noticed faults, the bottom of the ottoman bed drooping as the base appeared to have dropped and then the foot end of the bed has also dropped. We are not being supported with this only being blamed for the faults which i am strongly disputing! Please do not use this company and look elsewhere! I am feeling exhausted from the constant emails to try and resolve this and still to date i am getting no where just out of pocket with a broken bed!”

Helpful Report

Posted 3 years ago

“I ordered the bed over the weekend and it was delivered very efficiently on Tuesday. Very happy and impressed”

Helpful Report

Posted 3 years ago

“Very happy with my new bed from bedstar.. great service, staff alwys happy to keep me updated for when it would be delivered. the is far better then i hoped for, many thanks.”

Helpful Report

Posted 3 years ago

“A good selection to choose from, easy selection and payment. Delivery was well communicated and prompt. Delivery team were helpful and polite. Item was just what was wanted.”

Helpful Report

Posted 3 years ago

“Not in stock even though it is still showing as in stock online. I paid £80 more than the other companies to get the bed last month!”

Helpful Report

Posted 3 years ago

“This was my first experience with bedstar and I must say it was excellent from start to finish cant fault them”

Helpful Report

Posted 3 years ago

“Really happy deliver drivers. Phoned before hand to say approx how far away they were. Very smiley and polite. Well done.”

Helpful Report

Posted 3 years ago

“your customer service is garbage I hope the person that spoke to my wife is happy with herself I understand for my old bed to get picked up but do you expect myself and my wife to get up at 4 am to dismantle and wrap this when I had work to go to and for my wife to do this on her own no thought what so ever 1 star is to much to give should be zero.”

Helpful Report

Posted 3 years ago

“Everything as expected of an excellent company. Obliging delivery men,and a product as promised.”

Helpful Report

Posted 3 years ago

“Excellent service and delivery. Arrived when started and driver was very pleasant”

Helpful Report

Posted 3 years ago

“A disgusting customer service, only 2 out of 3 of the boxes delivered, they took our bed, we’ve had to sleep on the floor. The 3rd box should have been delivered and then we find out they haven’t even dispatched it to the couriers depot! The woman on the phone was rude and blamed the couriers but having spoken to them we know it was Bedstars fault. We spent over £1000, have had to take what will probably be 3 days off work and are sleeping on the floor with bad backs. Do not shop with them!!!”

Helpful Report

Posted 3 years ago

“Very easy to deal with, great price & quick delivery will definitely use again.”

Helpful Report

Posted 3 years ago

Bedstar is rated 4.0 based on 1,327 reviews