Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,328 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,328 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to deal with, great price & quick delivery will definitely use again.”

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Posted 3 years ago

“Speedy delivery and great communication.”

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Posted 3 years ago

“Great service from ordering the item to receiving. Exactly as stated on the website and very quick service. Love my New bed it’s fabulous!”

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Posted 3 years ago

“Very pleased from start to finish. Website easy to use. Very competitive prices. Smooth transaction from purchase to delivery.”

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Posted 3 years ago

“Order and delivery first class. Sadly base was damaged and one draw completely broken- have been in touch with customer services so we shall see what the service is really like. Not sure if damage happened in transit or what as delivery men did not hang about whilst i unpacked the bed. Base need replacing - i shall let you know how i get on. Hopefully Bedstar will simply replace, and then gain a 5 star rating from me as everything else was perfectly fine.”

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Posted 3 years ago

“Excellent, efficient and safe. Items delivered to our door the next day. Well worth a thought if you are buying new bed”

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Posted 3 years ago

“Placed order 13/2 of items ‘in stock’ for delivery within 2-4 weeks, no contact made by Bedstar apart from confirmation of order. Called on 1/3 for update on delivery. I was told item out of stock/COVID/Brexit - item not available until mid-July! Item ordered showing in stock on website with delivery 14-28 days! Website opening hours were also incorrect. When I finally spoke to someone, they were helpful and processed full refund same day, funds back in my account 4 days later. Giving 1 star as I would of expected a communication regarding delivery within days of placing my order informing me it was no longer in stock.”

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Posted 3 years ago

“Excellent service and product. Ordered on Friday evening and was delivered Sunday morning. I was kept up to date with delivery times. Perfect would highly recommend.”

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Posted 3 years ago

“Avoid. Did not deliver the correct mattress”

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Posted 3 years ago

“Website was simple, product was great. Delivery came on time and service was good. Recomend to everyone. Good job!!”

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Posted 3 years ago

“Excellent service , prompt delivery and kept up to date with delivery times etc. Very friendly and covid safe delivery driver”

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Posted 3 years ago

“Bed arrived dented in two places. Emailed them without any response. Bed is in different colour then on the photos and cheap quality. I sincerely regret ordering from them. I’m such a disappointed of the bed with which I have to stick for long time now. Better search on eBay , same beds in cheaper prices. Save your money”

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Posted 3 years ago

“Fast Delivery and very well packaged bed Item exactly as described. Great company; have no worries in recommending them 👍”

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Posted 3 years ago

“Fast Delivery and very well packaged bed. Item exactly as described. Great company; have no worries in recommending them 👍”

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Posted 3 years ago

“Delivered on time by the 2 delivery guys who were very careful and courteous throughout their visit. Delighted!”

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Posted 3 years ago

“Ordered 4 beds online which were in stock. Received an email day later telling me 2 of bed frames were out of stock so I had to choose something else. When delivery came, had one box missing hence could not setup one of the beds. No one from bedstar phoned or emailed me to let me know when missing box would arrive. I had to email them letting them know of missing part. They then told me that they were going to email me and courier would be out next day. I'm still waiting 3 days later. Never again will I buy beds from this company, I paid over £2200. Terrible customer service!”

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Posted 3 years ago

“Super efficient and no complaints or even suggestions to improve. It works so don’t change anything.”

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Posted 3 years ago

“I ordered the modena metal bed in champagne. It was not champagne at all! It was a dark grey stone colour. When I called and sent photos via email, they responded rudely and telling me that is just the correct colour, that's how it looks and I have to pay for return postage of £55 even though legally they should do that. Threatened them with court action, even reported them to trading standards, they didn't care! Finally PayPal agreed to pay for the return postage even though technically they didn't have to. Never again! I do not recommend this company. Beds are cheap for a reason. Been a complete nightmare and a very stressful experience!”

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Posted 3 years ago

“Excellent service..ordered on Wednesday ..delivered on the Friday, despite snowy road conditions.”

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Posted 3 years ago

“Good quick delivery and nice to deal with!”

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Posted 3 years ago

Bedstar is rated 4.0 based on 1,328 reviews