bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.55

4.6 Rating 568 Reviews

89 %

of reviewers recommend bedworks.com.au

4.6

Based on 568 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

Write Your review

Tell us how bedworks.com.au made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bedworks.com.au 5 star review on 29th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the bed 2 weeks ahead and specified a AM delivery window prior to the day. Received a phone call the day before saying that the bed would be delivered in the afternoon. Very frustrating when they say there is nothing they can do even when you called a week before to remind them.”

Helpful Report

Hi David First I would like to thank you for trusting Bedworks and taking your time to leave us your honest review! Regarding the delivery, we can not and never guarantee the delivery time due to the unpredictable traffic status and delivery volume. But we try our very best to accommodate customer's convenience so a text message will be sent the day before the delivery day to give an EDT window and our delivery team will contact the customer 45 mins prior the delivery. In order to give you a more proper explanation, I went thru the backend to check your order and contact the sales member who handled your case. But the marketing team had been told that no delivery time had been guaranteed. However, Customer's satisfaction is always our goal. We are planning to improve our delivery service to provide our future customer a better smooth delivery experience. Please kindly give us some time :) Should you have any further question please don't hesitate to contact us at 1800 960 328. We welcome you anytime:) Have a brilliant day The Bedworks Marketing Team

“As far as i'm concerned, the website is a well written piece of prose that the actual product bears no resemblance to.”

Helpful Report

Hi Nicole Thank you for taking the time to write us a review and we are sorry for the inconvenience, In order to investigate further on your case to give you a proper response, I checked the backend and asked the sales team who was dealing with your order. You ordered on the 26-6-18 and the product was delivered to us on the 10-7-18 so took 1 day longer than the EDT 10 Business days which is presented in our website Our delivery team delivered and installed bed for you but nothing was said about the bed at that stage. You have had the bed for since the 17-7-18 but has there 's no call has been received regarding your order. Our customer satisfaction is always our goal. If there's a quality issue on the product please don't hesitate to call 1800 960 298 (toll-free) to speak to one of Bedworks members as they will provide a solution for you. Thank you The Bedworks Marketing Team

“I think the prices for disassembling/taking away an old bed (and mattress) are too expensive. If buying a cheaper bed this could increase the overall price significantly. It also took a long time to get a reply to questions online. Other than that, very good service from the delivery men.”

Helpful Report

Hi Liam Thank you for taking the time to give us the review, I am sorry for the inconvenience regarding the absent instruction of the bounty timber bed frame. As for the disassembling/taking away an old bed service, it is duly noted. We shall consider this in our next round of policy review We recently changed another online chat service provider in order to improve our live chat service. it should be better and more efficient now. Should you have any further question please don't hesitate to contact us at 1800 890 912. Have a brilliant day The Bedworks Marketing Team

“I brought bed 15/11/18 it was suppose to be next day delivery, it didn't happen. When I rang a few days later asking why I hadn't received it, it was blamed on the driver I did receive it on the 16/11/18, very happy with bed not the service”

Helpful Report

“Actual ordering process was great however delivery process needs improvement. We were given the delivery 'window' of 1pm to 6pm and advised that the driver would call 1 hour before arriving. I had to ring Bedworks at 5.30pm to ascertain what was happening and told that driver was 'running late'. Driver finally call around 6 ish to say he would be there between 6 and 7pm. Arrived 6.45pm complaining he had issue trying to find parking. I think a 5 hour 'window' firstly is quite a broad timeframe however secondly no communication - driver only called me after I telephoned chasing up delivery. No good enough.”

Helpful Report

Hi there Greg, thanks for leaving us your feedback about your delivery experience recently with your Sleepeezee series ensemble base. We’re sorry to hear of your unhappiness about our delivery service and have looked into your issue further. I’ve spoken to our sales manager in Greenacre where our deliveries originate. He reviewed your initial ensemble order made on Sunday 24 February and instructions for delivery after 4pm on Friday 1 March to Bondi Junction and was able to confirm that yours was the final delivery of the day scheduled out of 23. Our drivers were running late by that time due to Sydney traffic on Fridays in the east, which as you know can be hectic and that’s why we can’t guarantee our times. It’s also sometimes difficult on Friday nights to find parking in your area due to its popularity. He did confirm the drivers logged a call for your delivery but could not say why it might have been made late, but we can look into this further with the specific driver if you like. We hope that you are happy with your ensemble as purchased and apologise for your inconvenience. Our deliveries are made daily and we are proud of the products we supply and the service we provide. We will take on board your feedback to improve our service in future. Thanks for choosing Bedworks.

bedworks.com.au is rated 4.6 based on 568 reviews