bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 578 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As far as i'm concerned, the website is a well written piece of prose that the actual product bears no resemblance to.”

Helpful Report

Hi Nicole Thank you for taking the time to write us a review and we are sorry for the inconvenience, In order to investigate further on your case to give you a proper response, I checked the backend and asked the sales team who was dealing with your order. You ordered on the 26-6-18 and the product was delivered to us on the 10-7-18 so took 1 day longer than the EDT 10 Business days which is presented in our website Our delivery team delivered and installed bed for you but nothing was said about the bed at that stage. You have had the bed for since the 17-7-18 but has there 's no call has been received regarding your order. Our customer satisfaction is always our goal. If there's a quality issue on the product please don't hesitate to call 1800 960 298 (toll-free) to speak to one of Bedworks members as they will provide a solution for you. Thank you The Bedworks Marketing Team

“I think the prices for disassembling/taking away an old bed (and mattress) are too expensive. If buying a cheaper bed this could increase the overall price significantly. It also took a long time to get a reply to questions online. Other than that, very good service from the delivery men.”

Helpful Report

Hi Liam Thank you for taking the time to give us the review, I am sorry for the inconvenience regarding the absent instruction of the bounty timber bed frame. As for the disassembling/taking away an old bed service, it is duly noted. We shall consider this in our next round of policy review We recently changed another online chat service provider in order to improve our live chat service. it should be better and more efficient now. Should you have any further question please don't hesitate to contact us at 1800 890 912. Have a brilliant day The Bedworks Marketing Team

“I brought bed 15/11/18 it was suppose to be next day delivery, it didn't happen. When I rang a few days later asking why I hadn't received it, it was blamed on the driver I did receive it on the 16/11/18, very happy with bed not the service”

Helpful Report

“Actual ordering process was great however delivery process needs improvement. We were given the delivery 'window' of 1pm to 6pm and advised that the driver would call 1 hour before arriving. I had to ring Bedworks at 5.30pm to ascertain what was happening and told that driver was 'running late'. Driver finally call around 6 ish to say he would be there between 6 and 7pm. Arrived 6.45pm complaining he had issue trying to find parking. I think a 5 hour 'window' firstly is quite a broad timeframe however secondly no communication - driver only called me after I telephoned chasing up delivery. No good enough.”

Helpful Report

Hi there Greg, thanks for leaving us your feedback about your delivery experience recently with your Sleepeezee series ensemble base. We’re sorry to hear of your unhappiness about our delivery service and have looked into your issue further. I’ve spoken to our sales manager in Greenacre where our deliveries originate. He reviewed your initial ensemble order made on Sunday 24 February and instructions for delivery after 4pm on Friday 1 March to Bondi Junction and was able to confirm that yours was the final delivery of the day scheduled out of 23. Our drivers were running late by that time due to Sydney traffic on Fridays in the east, which as you know can be hectic and that’s why we can’t guarantee our times. It’s also sometimes difficult on Friday nights to find parking in your area due to its popularity. He did confirm the drivers logged a call for your delivery but could not say why it might have been made late, but we can look into this further with the specific driver if you like. We hope that you are happy with your ensemble as purchased and apologise for your inconvenience. Our deliveries are made daily and we are proud of the products we supply and the service we provide. We will take on board your feedback to improve our service in future. Thanks for choosing Bedworks.

bedworks.com.au is rated 4.6 based on 578 reviews