bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.56

4.6 Rating 581 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer support forgot to send an invoice for payment to finalizing an online order as apparently they have a $770 fee to interstate delivery unless you contact them directly. Ended up just going to a competitor since I'm not interested in jumping through extra hops just for something that other companies already have automated for over a decade now.”

Helpful Report

“Bed firmness was not a match to other brands, it was hard as a rock for medium firmness. The customer care was not helpful or friendly with my issue and just ignored me. Would not recommend to buy from.”

Helpful Report

(Online) -

Hi Jason, providing you with the best shopping experience is extremely important to us, so we're disappointed to hear you weren't happy with your experience. Thank you so much for reaching out to us. We take your feedback seriously and understand that customer service is key to a memorable shopping experience. I will be certain to pass this feedback on to the relevant individuals for review to further improve the Bedworks experience and the mattress brand you recently purchased. Regards, Bedworks Team

“We would give 0 Star rating...if that was possible. Bedworks took no responsibility when we purchased a new (faulty) mattress manufactured by AH Beard. We were advised to go direct to AH Beard about the issue and they confirmed the mattress was faulty. AH Beard took it away and failed to rectify the problem. After several attempts to fix the issue the Bedworks staff refuse to get involved. Bedworks as per their policy now want an additional $800 to supply the correct mattress even though the first mattress supplied by Bedworks is wrong. 🤷‍♂️”

Helpful Report

“If I can give them 0 For the delivery driver I got an sms that the mattress will be delivered between 8am and 11am. The delivery driver had come at 7.15am while I was on my morning walk I gave them a call back and they told me bad luck that I wasn't home and I have to ring back at 10am to re book it Shame on them I have the whole phone call recorded there attitude is unacceptable lazy drivers They had said they came abit earlier then 8am because they had a job cancellation That isn't the peoples problem I am going off the sms I have received from bedworks delivery from 8am- 11am They shouldn't be turning up before 8am!!!”

Helpful Report

“It's been 5weeks since we placed the order and had no news at all of our bed delivery eta. Disappointed to say the least.”

Helpful Report

(Online) -

Hi Ross, providing you with the best service is extremely important to us, so we’re sorry to hear about your experience. Thank you for choosing BedWorks, and we hope to have the opportunity to serve you again in the future.

“Started off well. When confirming the order with the saleswoman, I asked for old mattresses to be removed. I paid an additional fee, on top of the delivery fee to have removed. 5 days later (not the next day as advised) the extremely rude delivery staff with attitude and intimidation, did not unpack and remove packaging. I made contact with the original saleswoman and felt I was speaking with a different person. A full refund was requested and given. Goods returned to the warehouse. Storeman was very polite and helpfull”

Helpful Report

Hi Andrew, Thank you so much for taking the time to provide this feedback. We apologise for the inconvenience caused by this unfortunate incident. We are currently investigating the matter and are reviewing our customer service process to ensure that this does not happen again. Sincerely, The Bedworks Team

“Spent $10,000 on a new bedroom suite. Been saving up for years and got it piece by piece as I could afford it over years. Really splashed out with a custom-made supposedly oak set (paid extra for the oak as I wanted something that would last my whole life and could be passed down to my kids one day). This set was meant to last me forever. Unfortunately 6 months after receiving the last pieces to my set, I discovered it was infact made from veneer. My son spilled water on the bedside table and it ruined the top. Bedworks is washing their hands of it. Their online description clearly states that the top was made from 100% Timber or Oak. What a lie! So far their customer service is shocking. They are offering me a tiny discount to buy another rubbish veneer bedside table for $1000. NO THANKS!”

Helpful Report

Hi Karin, we’ve received your feedback on your experience using a custom bedside table. At Bedworks, we pride ourselves on offering unique products and custom design along with premium service and take all complaints seriously. Regards, BedWorks Team

“The delivery experience was terrible. The delivery guys were very unhelpful.”

Helpful Report

(Online) -

Hi June, thanks for your feedback. We’re disappointed to hear you weren’t happy with your delivery service experience as we pride ourselves on our service and quality product. This is not what we want our customers to experience. The team at Bedworks are dedicated to delivering customers a premium mattress & custom-made bed experience shopping not only for instore&online and also delivery process. I've passed your feedback on to the relevant individuals for review to further improve the BedWorks experience. Regards, BedWorks Team

“Poor returns policy”

Helpful Report

(Online) -

“Mattress is comfortable enough but does not suit my back problems. It's also stupidly heavy and has no bend so making the bed becomes a full work out and I'm not getting any younger. The 100 "risk-free" Trial is a furphy as will cost $640 off the credit amount and I can't afford to buy two mattresses in one year. NOt overly impressed with Bed Works”

Helpful Report

“Not a very good design, The bed doesn’t sit in at all, Battens bend no centre support and all screws and joining plates are all visible from the outside which is really ugly, very disappointing, would buy from here again.”

Helpful Report

“I ordered. The site said there was stock so paid $100 for delivery. Then after I ordered and paid they had no stock. It’s two weeks and I’m still waiting.”

Helpful Report

(Online) -

“The bed base slats are very very noisy, even just rolling over at night. Felt a bit pressured to make a base decision.”

Helpful Report

Hi there, We are sorry to hear you're dissatisfied with your bed base. We would like to raise your concerns over to our team to see if there is anything else we can do. For us to do this, please send your order number or the contact information that is associated with this order. If you don’t wish to share this information in a public forum, you can email it via contact@bedworks.com.au . Please note in the subject line Product Review [Invoice No: …………….] We hope to hear from you. Regards, Bedworks Team ☎️ 1800 753 293 📩 contact@bedworks.com 👩‍💻 👨‍💻 Say hi to our live chat! www.bedworks.com.au

“The bed is a lemon. Too soft”

Helpful Report

(Online) -

“My first order went perfect would , second order wich should of been delivered in 24 hrs as it was showing in stock online and after 3 days I had herd nothing so I got in contact with the store to inquire what was happening ... Was greeted by the manager gill from the Stanmore store and never in my life have I been treated so rudely and unprofessional by a manager who had just received over $2000 off me paid in full , she explained that because I selected the cheapest of the line it was my fault they weren't there after explaining that I was a single mother of 5 and only purchased them online through bed works because it said it was available for next day delivery she took it upon herself to refund me , wich I then told her that wasn't what I wanted as I was offered to upgrade to something she had in stock at my expense I didn't even get 6he chance to say if that's what I wanted she then continued to reply rude message back to me telling me it would be in my account already if not 24hrs at the most , I then phoned the green acre store to try and explain that I didn't want the refund and wasn't sure it would even be refunded as the name of the order was not the same as the name on the account where it was being refunded to , Dean was nice and understanding, told me he would get back to me and he did within minutes , gave me a phone number and said for me to call it that Gill is expecting my call and she would appolagise for being rude and that she will do the refund again to the right account and when I did she was rude pretended she didn't know who I was told me to taking to fair trading and hung up .... 28hours layer surprise surprise still no refund no product and Gill is still rude about it when I called her today to ask why I still don't have the money she said it's my problem to chase it up with the bank and hung up on again . All I want to know is where my money is , it took all of seconds for you to take my money and now it's taking days and no one will give me a answer”

Helpful Report

“Website ordering and and payment system complicated and clumsy. Telephone number does not answer. Just rings out. No way to get any answers.”

Helpful Report

“We ordered a sofa bed and the colour on website was nothing like the sofa - when we tried to swap for another colour they tried to charge us another $450 - when I phoned girl was very very rude - I will not be recommending this company to anyone”

Helpful Report

(Online) -

“Salesman helpful pleasant Delivery men helpful on time product excellent Five stars”

Helpful Report

(Greenacre) -

“Appalling service and quality of product. I recently purchased a queen mattress bed frame, single mattress ensemble. I am deeply unhappy with the quality of the mattresses provided. My 11 year old son refuses to sleep on his because it is so uncomfortable. The queen is lumpy, very uncomfortable to sleep, sit up reading or sit on the edge of the bed. It moves around under my weight.”

Helpful Report

“I’ve used Bedworks before, and the last experience was seamless. This time was a nightmare. Terrible customer service. Terrible response rate. Terrible and abundant miscommunication. The guy that actually delivered and built my bed was lovely. That was the high point. More than anything they need an automated email function, so you don’t just think your email has disappeared into the ether. Especially when the first part of the process is reliant on email communication to get through their anti-fraud measures. Invest in an automated email function or get more customer service people. This whole experience was way more painful than it needed to be.”

Helpful Report

Hi Jess, we’re sorry you had a poor online experience with your latest purchase and have taken on board your notes about improving our automated email communications system. We do have a new salesperson with us instore so hopefully your next purchase will be as seamless as you expect and have experienced before. Thanks for choosing BedWorks and providing thoughtful feedback.

Hi Jess. Our sale team notices us that a personal call has been made for apologising for the inconvenience you have encountered. Should you have any further question or inquiry, please don't hesitate to contact us. We are here to help. Thanks again for supporting Bedworks business. Cheers Bedworks Team

bedworks.com.au is rated 4.6 based on 581 reviews