bedworks.com.au Reviews

4.57 Rating 237 Reviews
91 %
of reviewers recommend bedworks.com.au
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver, Courier
average delivery time
Next Day
on-time delivery
Greater than 90%
accurate and undamaged orders
100%
Customer Service
communication channels
Telephone
Read bedworks.com.au Reviews

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

> Stanmore Store52 Parramatta Rd Stanmore2048 Sydney, NSW> Greenacre Store234 Hume HwyGreenacre NSW 2190(opposite 7Eleven petrol station)

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What's your sleeping position? All over sleeper
What's your suburb? Coogee
Why did you choose Bedworks for your mattress / bed purchase? Service
Appalling service and quality of product. I recently purchased a queen mattress bed frame, single mattress ensemble. I am deeply unhappy with the quality of the mattresses provided. My 11 year old son refuses to sleep on his because it is so uncomfortable. The queen is lumpy, very uncomfortable to sleep, sit up reading or sit on the edge of the bed. It moves around under my weight.
Helpful Report
I’ve used Bedworks before, and the last experience was seamless. This time was a nightmare. Terrible customer service. Terrible response rate. Terrible and abundant miscommunication. The guy that actually delivered and built my bed was lovely. That was the high point. More than anything they need an automated email function, so you don’t just think your email has disappeared into the ether. Especially when the first part of the process is reliant on email communication to get through their anti-fraud measures. Invest in an automated email function or get more customer service people. This whole experience was way more painful than it needed to be.
1 Helpful Report
Hi Jess, we’re sorry you had a poor online experience with your latest purchase and have taken on board your notes about improving our automated email communications system. We do have a new salesperson with us instore so hopefully your next purchase will be as seamless as you expect and have experienced before. Thanks for choosing BedWorks and providing thoughtful feedback.
Hi Jess. Our sale team notices us that a personal call has been made for apologising for the inconvenience you have encountered. Should you have any further question or inquiry, please don't hesitate to contact us. We are here to help.

Thanks again for supporting Bedworks business.
Cheers
Bedworks Team
I was convinced by the reviews that I was dealing with a good place but my experience was the complete opposite. They delivered the wrong product and when I called to resolve, the customer service rep, Gisele, was so rude, abusive and blaming the warehouse. All I wanted was the delivery of the product I purchased! I wouldn’t recommend Bedworks based on my experience with the customer service operator.
Helpful Report
Hi Sarah, thanks for leaving an honest review about your customer service experience recently when purchasing your Matrix 9 base – we’ve spoken to the sales manager concerned about her response to your delivery problem when you notified us.
Our warehouse did confirm that a long single base was sent out on that Friday to your southern suburbs home instead of a king single, however, we were able to get the correct one out to you the next day which you appreciated.
We apologise for our delivery error and note at BedWorks we place the highest importance on our customer’s satisfaction with our products and service. We have taken steps to ensure the showroom miscommunication you experienced does not reoccur.
The BedWorks Marketing Team
Have waited over a week for a response involving returning an item, still waiting..
Helpful Report
Terrible delivery service. Product is okay, shame i cannot recommend these guys to buy another bed. If the extra $50 for special delivery was mentioned i would have done it. Kids music teacher was abhorred to see a disabled person shoving a bed upstairs.Lady was rude and quite silly. Accused md of trying to ruin the business name..... Take responsibility for your bad service. Apologise. Rectify the problem. Realise I ran back from a meeting to recieve delivery and like most people i have to work!
Helpful Report
Dear Carmen Thank you for letting us know about your delivery/customer service issues when purchasing from us recently. We are reviewing our current delivery booking system and allocated customer time frames, given Sydney traffic in the inner west and western suburbs where our showrooms are located. We are now working on having both our showroom and online customer service processes streamlined and optimised. Should you wish to speak with our warehouse staff about your experience, you can contact our Greenacre office on (02) 9790 6100, or alternatively provide your written feedback via our online form: https://www.bedworks.com.au/contact-us BedWorks Marketing Team
Ordered on 28/8 and still haven’t received beds
Helpful Report
Purchased in store, product when delivered was not the same. Only option provided by store was to swap for another bed at a high exchange fee. We did so and again product wasn't as required because we didn't want another bed from them but had no choice (wanted a refund prior to this but they didn't allow it!). Only after we received the second bed and paid the exchange fee did they offer a 25% reduced refund on our original purchase, spent all up $380 in fees with no bed in our hands. Wanted to speak to the owner, never replied or was given opportunity to discuss. Would not recommend!
Helpful Report
Hi there James, Thank you very much for taking the time to write this review. On behalf of the Bedworks team, please accept our sincerest apologies for all the inconvenience caused from your previous transaction with us. Please be assured that this is an isolated case. We have also started an investigation to see which of our processes needs to be improved to prevent this experience from happening again. Meanwhile, should have any questions, clarifications or concerns, please feel free to contact us at social@bedworks.com.au at your latest convenience. We hope to be able to be of service to you again in the near future. Sincerely, The Bedworks Team
Bad quality and initially gave us queen size parts instead of our king size. Wasted a lot of our time and effort trying to figure out. Instruction booklet is not clear
Helpful Report
Hi there Nicole, Thank you very much for taking the time in writing this review. We understand your frustrations and would like to offer our sincerest apologies for any inconvenience caused in your last transaction with us. Please know that we have recorded your concern on the instruction booklet and have started taking steps in improving the information in the said booklet. Thank you for bringing this to our attention. Should you have any other questions, concerns or clarifications, please feel free to send us an email at social@bedworks.com.au. We look forward to being of service to you in the future. Best regards, The Bedworks Team
bedworks.com.au is rated 4.57 based on 237 reviews