bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 564 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 564 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

Write Your review

Tell us how bedworks.com.au made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have waited over a week for a response involving returning an item, still waiting..”

Helpful Report

“Terrible delivery service. Product is okay, shame i cannot recommend these guys to buy another bed. If the extra $50 for special delivery was mentioned i would have done it. Kids music teacher was abhorred to see a disabled person shoving a bed upstairs.Lady was rude and quite silly. Accused md of trying to ruin the business name..... Take responsibility for your bad service. Apologise. Rectify the problem. Realise I ran back from a meeting to recieve delivery and like most people i have to work!”

Helpful Report

Dear Carmen Thank you for letting us know about your delivery/customer service issues when purchasing from us recently. We are reviewing our current delivery booking system and allocated customer time frames, given Sydney traffic in the inner west and western suburbs where our showrooms are located. We are now working on having both our showroom and online customer service processes streamlined and optimised. Should you wish to speak with our warehouse staff about your experience, you can contact our Greenacre office on (02) 9790 6100, or alternatively provide your written feedback via our online form: https://www.bedworks.com.au/contact-us BedWorks Marketing Team

“Ordered on 28/8 and still haven’t received beds”

Helpful Report

“Purchased in store, product when delivered was not the same. Only option provided by store was to swap for another bed at a high exchange fee. We did so and again product wasn't as required because we didn't want another bed from them but had no choice (wanted a refund prior to this but they didn't allow it!). Only after we received the second bed and paid the exchange fee did they offer a 25% reduced refund on our original purchase, spent all up $380 in fees with no bed in our hands. Wanted to speak to the owner, never replied or was given opportunity to discuss. Would not recommend!”

Helpful Report

Hi there James, Thank you very much for taking the time to write this review. On behalf of the Bedworks team, please accept our sincerest apologies for all the inconvenience caused from your previous transaction with us. Please be assured that this is an isolated case. We have also started an investigation to see which of our processes needs to be improved to prevent this experience from happening again. Meanwhile, should have any questions, clarifications or concerns, please feel free to contact us at social@bedworks.com.au at your latest convenience. We hope to be able to be of service to you again in the near future. Sincerely, The Bedworks Team

“Bad quality and initially gave us queen size parts instead of our king size. Wasted a lot of our time and effort trying to figure out. Instruction booklet is not clear”

Helpful Report

Hi there Nicole, Thank you very much for taking the time in writing this review. We understand your frustrations and would like to offer our sincerest apologies for any inconvenience caused in your last transaction with us. Please know that we have recorded your concern on the instruction booklet and have started taking steps in improving the information in the said booklet. Thank you for bringing this to our attention. Should you have any other questions, concerns or clarifications, please feel free to send us an email at social@bedworks.com.au. We look forward to being of service to you in the future. Best regards, The Bedworks Team

bedworks.com.au is rated 4.6 based on 564 reviews