bedworks.com.au Reviews

Name: bedworks.com.au
Address: Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048, Sydney
Rating: 4.57

4.6 Rating 564 Reviews

90 %

of reviewers recommend bedworks.com.au

4.6

Based on 564 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048,
Stanmore Store: 22-28 Parramatta Rd, Stanmore, 2048
Sydney
2048

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bedworks.com.au 5 star review on 13th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Sales lady was not very friendly or enthusiastic. We felt she didnt care if we purchased a bed or not. She did not make suggestions or show us other beds or bases. The delivery driver was a bit impatient.”

Helpful Report

Thank you for bringing your concerns to our attention. We apologise for the lack of friendliness and enthusiasm displayed by our sales representative, as well as the absence of helpful suggestions and options during your visit. We strive to provide exceptional customer service, and it's disheartening to hear that we fell short of your expectations in this regard. Your feedback is essential to us, as it helps us identify areas for improvement and ensure that our team members provide attentive and helpful assistance to all customers. We will address this issue internally to prevent such occurrences in the future. Furthermore, we apologise for any impatience displayed by our delivery driver. Timeliness and professionalism are key elements of our delivery service, and we regret any inconvenience caused. We will use this feedback to reinforce the importance of courteous and patient interactions with our customers. Please accept our sincere apologies for the experience you had. We value your feedback and will take the necessary steps to improve our service. If there is anything else you would like to discuss or if there is any way we can make it up to you, please do not hesitate to reach out. Thank you for bringing these matters to our attention.

“I ordered 2 units of mattress and bed on 27th of the month, requesting for delivery only for the 24th of the following month as I am only available on that date. Using guest tracking I was able to see the payment has been processed. However, I am unable to see any delivery dates. Today it says the unit has been shipped and again no delivery date was forthcoming.”

Helpful Report

(Online) -

“Purchase happy with. The outright rudeness of staff and delivery driver absolutely disgusting . I would be absolutely disgraced if I were the owner and knew the rudeness of the staff. Would not recommend if you want good or even ok customer service”

Helpful Report

(Online) -

Hi Sandra, Thank you so much for reaching out to us. We always aim to deliver great service and high quality products, so we’re sorry to hear about your experience. I will be certain to pass this feedback onto the relevant individuals for review to further improve the Bedworks experience. Sincerely,  Bedworks Team

“This is a very firm plush mattress. I've had to purchase a memory form mattress topper as it was, after 1 month too hard and I had sore back and shoulders, as a side sleeper”

Helpful Report

(Online) -

“Very disappointed with the cost to pick up the old bed. I clearly explained IN DETAIL to the person on the phone that we had a trundle bed to collect but then when the delivery team arrived they refused to take the old bed without our paying an exttra $160 over and above the original pick up quote.”

Helpful Report

“They say nexts day delivery when you’re paying for items. But it took 3 days to be delivered. And I’m only down the road from the warehouse location.”

Helpful Report

(Online) -

Hi Darren I am sorry that you didn't get the product as expected. I can see that the products you ordered are in-stock products and you confirmed the security amount. Usually, the delay is triggered by the following reasons: 1. The product was sold out by the time you place the order. 2. Delay for the security amount confirmation 3. Order placed after 4 pm that day. Either way, I will pass on this feedback to our delivery team to make sure this will never happen again. In the meantime, thank you for trusting us and supporting our business. What's more, thank you for sharing this honest review, we will work hard to fulfil our delivery terms. Cheers Bedworks Team

“Online ordering and Customer Service too hopeless for me,only redemption was excellent delivery.”

Helpful Report

(Online) -

Hi Mark I am sorry to hear that you didn't have a good experience in online order and our customer service. I will pass your feedback to our customer success team and online team to make sure that this won't happen again. In the meantime, thank you for sharing your honest feedback, allowing us to find out the flaws and improve our service. Thank you for supporting our business. Should you have any further question, please don't hesitate to call us again on 1800 940 596. Cheers

“The website was incredibly hard to navigate. I had to ring the help number twice before my order was processed and even then there were time consuming requirements about verifying my credit card which had already gone through . My husband had to stay home from work so he could be there to show his card and photo identification. The bed which was supposed to arrive between 1pm and 6pm arrived well after 7pm. However the quality of the product was great and I am happy with my purchase. I am just very frustrated that the whole process was so hard .”

Helpful Report

Hi Robyn Thank you so much for your honest review. The online team collects the customer shopping experience on a weekly basis, and we are sorry for any inconvenience caused by the navigation. Do you mind sharing a bit more about where did you get stuck? The credit card payment verification is a proven procedure to secure our customer's financial account. If the verification fails, Bedworks will not process the order and refund the money to make sure no financial spam in Bedworks business. Thank you again for your collaboration. It's delighted to hear that the product has been delivered to your full satisfaction. Bedworks works hard to make sure each customer gets a high-quality product at a good price. Should you have any further question, please don't hesitate to contact us again. We are here to help :) Enjoy your sleep! Bedworks Team

“Product is not in good quality. We could not fix one drawer of 4 drawers as it is missing nuts. I am forwarding photos to get a replacement. They are good as far as the delivery and online ordering are considered. They need to improve the qualiry of the products.”

Helpful Report

“Terrible customer service”

Helpful Report

Hi there Guilherme, Thank you very much for taking the team to write this review. We apologise for any inconvenience experienced during your last transaction with us. Please feel free to contact us at social@bedworks.com.au so we can discuss your concerns further. Looking forward to being of service to you in the future. The Bedworks Team

bedworks.com.au is rated 4.6 based on 564 reviews