Name: bedworks.com.au
Rating: 4.57

Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver, Courier
average delivery time	Next Day
on-time delivery	Greater than 90%
accurate and undamaged orders	100%
Customer Service
communication channels	Telephone

About bedworks.com.au:

A simple and consistent formula helped us become a trusted name for Sydney’s bed buying clientele – always offer the highest quality beds and bedroom furniture at the lowest prices. Our commitment to this goes so far, in fact, as to offer a best price guarantee on all our products! We have established premium relationships with the best bedroom furnishing suppliers and can always offer the best prices on their products. On top of this, we routinely offer free delivery and slash prices on select products and services by up to 30% in our seasonal promotions. We realise that buying beds, mattresses and bedroom furnishings is quite an investment in time and care, and we are dedicated to making it as affordable for you as possible. Choose your next bed at BEDWORKS!

Visit Website

Phone:

1800 940 596

Email:

social@bedworks.com.au

Location:

> Stanmore Store52 Parramatta Rd Stanmore2048 Sydney, NSW> Greenacre Store234 Hume HwyGreenacre NSW 2190(opposite 7Eleven petrol station)

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“Service: It was pretty cool. The manager, Gisele, was very knowledgeable. She may come across as brash and strong but its for your own good. She said, and I quote, “I cant sell you a bed that i know will hurt you. I also dont want you to get a frame that will break easily”. I find that honestly endearing and I appreciate that. The process from start to finish was quick, smooth and easy. Product Quality Amazing! The mattress and base was well packaged when it arrived. To be honest we had a hard time unpacking as the packaging was very thorough. When we finished the unboxing, the products were clean and pristine. The mattress is absolutely a dream to sleep in. Ive gotten tons of compliments about how pretty my Alfie Bedframe is!! Delivery Prompt. Polite. Quick! Kudos to sandy and team. I recommend bedworks anytime!”

1 Helpful Report

(Stanmore Showroom) -

Hi Ron

Thank you so much for your review! We are happy to hear that our product and service have been delivered to your full satisfaction. It's very important for us providing premium customer service from in-store to door-to-door delivery and creating a hassle-free shopping experience for the customer.

We are glad to hear that our Stanmore team and the delivery team deliver a high-quality service for you. And thank you for supporting Bedworks business. It's a great pleasure to have you as a customer, and we hope we can assist you again soon.
Should you have any further question, please do not hesitate to contact us. May the power in your sleep :)

Cheers
Bedworks Team

“I’ve used Bedworks before, and the last experience was seamless. This time was a nightmare. Terrible customer service. Terrible response rate. Terrible and abundant miscommunication. The guy that actually delivered and built my bed was lovely. That was the high point. More than anything they need an automated email function, so you don’t just think your email has disappeared into the ether. Especially when the first part of the process is reliant on email communication to get through their anti-fraud measures. Invest in an automated email function or get more customer service people. This whole experience was way more painful than it needed to be.”

1 Helpful Report

Hi Jess, we’re sorry you had a poor online experience with your latest purchase and have taken on board your notes about improving our automated email communications system. We do have a new salesperson with us instore so hopefully your next purchase will be as seamless as you expect and have experienced before. Thanks for choosing BedWorks and providing thoughtful feedback.

Hi Jess. Our sale team notices us that a personal call has been made for apologising for the inconvenience you have encountered. Should you have any further question or inquiry, please don't hesitate to contact us. We are here to help.

Thanks again for supporting Bedworks business.
Cheers
Bedworks Team

“I love my Bedworks bed base. Delivery was reliable and easy and the quality of the workmanship is excellent. Highly recommend this company and their products.”

1 Helpful Report

Hi Lucy
Thank you so much for your kind words!
It's always an inspired message when the team knows the customer is happy with our service and bed product. Bedworks, as the original custom bed shop, is dedicated to delivering the best craftsmanship in timber and upholstered bed frame/base. And we aim to offer premium service to bring industry knowledge to every store & online visitor.
We are happy to see you, a customer, enjoy your sleep by using our products. Thanks again for supporting Bedworks business.

Have a wonderful day!
Bedworks Team

“We have purchased a number of items from Bedworks at Greenacre. Colin assisted us and we have been delighted with the King bedframe and side tables and the Queen bedframe and side tables for our beach house. So pleased we were able to purchase custom made purchase at a fair price. The delivery team was outstanding. They arrived on time and were very courteous. Highly recommend Bedworks.”

1 Helpful Report

(Greenacre Super Store) -

Hi Trisha
Happy to see you write us a fantastic review for the second time! Thank you so much for taking the time and sharing your shopping experience in Bedworks.

The marketing team and Greenacre sales team are excited to receive such beautiful words and glad to hear that you are happy with our service and products. Thank you again for supporting Bedworks business - the original custom bed shop in Sydney.

Bedworks would love our customers to share their individual creative visions with our products - why not join us and share your bedroom design on Instagram and bedworks.com.au?

Have a wonderful day!
Bedworks Team

bedworks.com.au is rated 4.57 based on 237 reviews

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