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Bedworld Reviews

3.5 Rating 835 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

3.5

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Bedworld 1 star review on 29th May 2020

Bedworld 1 star review on 28th May 2020

Bedworld 1 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bed for delivery Thursday Sep 24 2020, waited all afternoon to receive a call to say van had broke down, delivery was rearranged for Wednesday Sep 30th. Took day off work , waited all afternoon, no bed turned up AGAIN, no email/txt/ phone call off them, tried phoning, on hold an hour then I gave up, it was cash on delivery so they have lost out as ive now ordered elsewhere. Shocking service, definately WOULD NOT recommend.”

Posted 3 years ago

“Awful service. Told bed would arrive in 12 days been 14. Was called fri to say it would be delivered Monday - never arrived. Couldn’t get hold of anyone on the phone so used messenger for them to say it would be delivered that day- again it didn’t arrive to then be told o we messenger they have no date for my collection and someone would ‘possibly” be in contact this week. Disgusting Custer service really disappointed DONT use this company!”

Posted 3 years ago

“Would have ordered a bed but having spent 12 minutes on hold, I'm thinking customer services aren't up to much. The message repeatedly says your call is important to us, but if it really was, you'd have more staff on duty.”

Posted 3 years ago

“DO NOT BUY OFF BEDWORLD,EVER,HEADBOARDS DONT FIT ,THEY NOT INTERESTED IN HELPING DISSABLED AND WONT GIVE VAT BAK,AWFUL PEOPLE .SENT VAT FORMS .GOING TO CALL HRMC ,WHO IS GETTING MY VAT,?NO STARS OFF ME,CHEAP AND NASTY BEDS,SAVE YOUR MONEY”

Posted 3 years ago

“Such a shame customer services let this company down - product arrived on time - 3 legs & 1 wrong leg delivered - 50 minutes waiting for response to call - have to email your query in - wrong legs delivered second time of bringing problem to their attention. Still awaiting a resolution - :( :( so disappointed”

Posted 3 years ago

“DO NOT USE THIS COMPANY. Ordered bed in August was delivered in September onto doorstep on wrong day. No screws to attach bedhead. No joining screw. Have written complaint to head office and store where I bought it. Have rung everyday to store and always engaged - drove to store 40miles away and spoke to a man who informed me he was "Just covering for the day" never answered the phone while I was there. So rude and then told me he knew nothing about beds apart from how to sleep & *****.”

Posted 3 years ago

“Went to BedWorld in Hull, disappointment! Old grotty room with only a few beds. The pillows and mattresses had some large yellow water stains. There were bedframes with rips in them and two of the mattresses had blood stains. It was disgusting to say the least and completely different to how they are portrayed on the website. I don’t mind a discount warehouse but this was way below those standards”

Posted 3 years ago

“Worst company I've ever dealt with! Any problems with your product and they just don't want to know. Be warned you will not get your money back or the problem solved with this company! They totally ignore you for months on end then lie to you when they do reply saying it will be sorted then do nothing about it and ignore you for weeks on end again. Please don't give these cowboys your money as there are plenty of other reputable companies out there that do care! Very unhappy customer here with a faulty product from bedworld and they just don't give a damn!”

Posted 3 years ago

“i ordered a bed through woocher and bedworld was the surplier we got a text from bedworld saying our order would be with us on 25th september between 7 til 4 but we havent recieved it so was left without a bed and when rung was on hold for 1 hour and 30 min then hung up and said office closed.”

Posted 3 years ago

“missing item from order,told I'd receive item before 12 today. still waiting and calls go unanswered then engaged tone after been on the line for 1 hour. utter joke.will not be ordering again from bedworld.”

Posted 3 years ago

“purchased bed and delivered with missing item.I was told I'd receive item today before 12.Still waiting and phone line goes unanswered then engaged tone after 1 hour.Will not be buying from bedworld again.Another day wasted waiting on delivery.”

Posted 3 years ago

“Ordered 2 beds from Bedworld. When the 2nd came it was damaged slightly. They offered a refund of £25 which I accepted. On Monday the wood that holds the divan together has snapped and collapsed. It look pretty flimsy and ig was an adult sleeping on it at the time. Made contact via email and was told an exchange would be sorted. Since then when I've tried to chase them to find out how long my son will be sleeping on the floor getting no response. Terrible customer service and wont be ordering anything else I'll go elsewhere for another 2 beds I want”

Posted 3 years ago

“5ft Giovana Wing Floating Ottoman Bed Ordered a 5ft Giovana Wing Floating Ottoman Bed Frame With Studs. Very competitive price, so wasn't sure on the quality I would receive. The bed was delivered yesterday, quality is excellent, very easy to assemble and the delivery driver was very polite and helpful. Speed of delivery and communication throughout was excellent as well. Faultless experience, would certainly recommend.”

Posted 3 years ago

“firstly you were supposed to deliver the bed on the Tuesday and we had a phone call to say the lorry had broken down and that the bed would be delivered the next day between 12 and 2pm.Nothing turned up and I phoned you and waited an hour to get through and eventually gave up.The bed then turned up at 4.15 with the driver saying that he was late due to the workload he had been given.The bed frame is extremely poorly made with a few staples holding the thin material to the framework and looks really cheap and nasty.Needless to say we shall not be using your company in the future.Perhaps you would care to email me with your comments”

Posted 3 years ago

“I ordered a mattress from Bedworld and got a good saving on the website, I also looked for other discount codes online and got an extra 20% off on top of the advertised savings. I added express delivery to my order and the product arrived within the 4 hour slot with fantastic customer service. The mattress I ordered is good quality / comfortable / packaged well and has met my expectation. I will defiantly look to use this company again.”

Posted 3 years ago

“I must admit to being a bit sceptical after reading many of the reviews given here. I had already ordered the double bed without thinking of checking out the company so coming across so many negative reviews bothered me greatly. Fortunately the bed arrived within the timescale given and it is everything I wanted. The mattress is extremely comfortable and the 2-drawer base is sturdy and pretty easy to put together. The headboard is smaller than I thought but that wasn't a problem. Not everything was perfect - the screws for fixing the struts to the headboard were missing but luckily I had a few spares in my toolbox, which after a bit of search I found and fitted the headboard properly. Also, the delivery driver was quite surly - he looked as though he was being forced to deliver beds - there was no chat, just scowls and miserable face pulling. Overall though I guess I am one of the lucky ones. I am delighted with the bed and the speed of delivery. I award the company five stars for my own personal experience with them.”

Posted 3 years ago

“AVOID LIKE THE PLAGUE Absolutely useless on every level. Didn’t turn up when arranged. Promised a second delivery with 2 people as delivering to a pensioner. Turn up late, with one driver, after he had been given the wrong address which caused another 3 unneeded telephone calls. Seriously I advice you avoid these people. #Useless”

Posted 3 years ago

“You have just lost an order because of the fact you do not answer the phone. I am not here to wait for periods of time now in excess of 100 minutes and waste my valuable data call time. I now believe the reviews on Trustpilot rather than your own reviews, which do not correspond with my experience to date.”

Posted 3 years ago

“Price is great, but everything else about this company is awful. Customer service is non existent, delivery was missed 3 times with no contact. Company will promise compensation left right and centre but you will never see it. Taken 5 weeks to get an acknowledgement of a complaint which is ridiculous. But be careful how you complain, as if you do it via Facebook, they will just block you so you cannot contact them!!!”

Posted 3 years ago

“with out a doubt the worse company ive come across. AVOID! ordered two beds for a value of roughly £1500 its been over a month! and I still don't have either bed in the correct design or size!”

Posted 3 years ago

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Bedworld is rated 3.5 based on 835 reviews