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Bedworld Reviews

3.5 Rating 835 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

3.5

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Bedworld 1 star review on 29th May 2020

Bedworld 1 star review on 28th May 2020

Bedworld 1 star review on 28th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM THEM!!! I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Posted 3 years ago

“Appalling, poor quality. Mattress is not fit for purpose. Sags in months. Not the correct fit. Worse purchase I ever made.”

Posted 4 years ago

“Would have ordered a bed but having spent 12 minutes on hold, I'm thinking customer services aren't up to much. The message repeatedly says your call is important to us, but if it really was, you'd have more staff on duty.”

Posted 3 years ago

“The small double bed I ordered is very poor quality. When the order arrived, unannounced! I noticed the headboard was wrong. The delivery driver said I needed to take it, call customer service and they will arrange for the correct one to be delivered. I contacted customer service the same day, no answer. I emailed and got no reply. I called again the following week and was told to email. I emailed again and still haven’t heard anything. I mentioned the poor quality when I spoke and emailed and raised concerns that the bed will not last long... I would not recommend this company and would encourage you to save a bit more money and buy from a shop where you can go back if there is a problem!”

Posted 4 years ago

“I would give negative score if I could! Spent nearly £800 on two beds, when arrived last Tuesday, we found out one bed with stained end panel, the slats came with the bed are in wrong size. So I can’t use the bed! The other bed are in the wrong colour, The colour completely different from their colour sample on the website, I ordered plush silver colour, but it arrived with brownish grey colour, and the bed has awful smell. Customer service number goes to auto answering , email to them 3 times , then eventually got one short reply, no intention to solve the problem , probably they don’t read your email at all! after over a week, I’m still waiting for them to exchange the stained panel and slats, the service is completely disgraceful and unacceptable! I’ll going to report this to trading standards and consumer watchdogs for complaining. Do not order bed from this company, as soon as the bed arrived at your house, they don’t bother about the rest!”

Bedworld 1 star review on 28th May 2020

Bedworld 1 star review on 28th May 2020

Posted 3 years ago

“Don't believe delivery dates. took 3 phone calls and 17days to deliver. Goods are ok.”

Posted 4 years ago

“The base was delivered damaged and the headboard was a different colour from the base. Tried several times to get in touch with the company to sort it out and had no response. Wouldn't recommend them to anyone.”

Posted 4 years ago

“When bed arrived and we unwrapped and put it together we had to repair all the drawer runners and screw them on properly. One was so badly bent we had to buy new runner from screwfix and repair it ourselves. Would not buy from here again as never had a reply from them after emailing them after our delivery”

Posted 4 years ago

“Worst mattress ever. PLEASE PLEASE don't buy from this company. I bought two single mattresses and the quality was so bad that I wanted to return them. Instead, they refunded one and did nothing about the second mattress. It was cut. Several springs were really weak in the middle, etc. I provided them with pictures and even a video of the faults and they didn't do anything anyway. Please avoid this company.”

Posted 4 years ago

“I would rate zero but don't have the option. please do not buy from them. unprofessional and can't and won't deal with your complaints. beds are of extremely poor quality. I would rather of gone to a reputable brand and paid the extra. rude staff too.”

Posted 5 years ago

“Avoid this company. Ordered a bed, received a text saying ‘unforeseen circumstances mean it can’t be delivered’. Heard nothing else. No response to email. No one answers the phone.”

Posted 3 years ago

“Worst company I've ever dealt with! Any problems with your product and they just don't want to know. Be warned you will not get your money back or the problem solved with this company! They totally ignore you for months on end then lie to you when they do reply saying it will be sorted then do nothing about it and ignore you for weeks on end again. Please don't give these cowboys your money as there are plenty of other reputable companies out there that do care! Very unhappy customer here with a faulty product from bedworld and they just don't give a damn!”

Posted 3 years ago

“This was my second bed. The first was fine (a year ago) and I left a fantastic review. However, 5 weeks ago my second bed came with a damaged base. I called the company who agreed to give me a small refund. This was confirmed in email I have been chasing this for five weeks. For the past fortnight on Facebook Messenger and email they have promised the refund is being processed by accounts. So now I intend to campaign on social media on here and with BBC Watchdog to highlight this terrible practise. I also intend to take out a small claim via the courts. If anybody is interested in joining me then please search Facebook for #BedWorldRefund”

Posted 3 years ago

“The worst company I have ever dealt with. Ordered a bed which came in a week however on unpacking, the divan base was completely smashed up. Contacted bedworld and sent them pics. They assured me a new bed had been sent and they would collect damaged bed. It’s now been over 2 months and still no replacement, requested a refund and they won’t refund until they have bed back. Had numerous phone calls to say they would be collecting bed and no one turns up to collect. Reported company to trading standards and hoping credit card company will be able to help us get money back. We’ve been sleeping on the floor since mid June! Never received such a horrendous service, feel so angry and upset that we are so out of pocket and got a smashed up bed stuck in our hall way so we can’t hardly get past! Can’t speak to anyone who deals with online orders or dispatching, but managed to get in touch with a store in Bristol that wouldn’t be able to help and refused to give us any contact numbers for head office. They advise you to email however no one returns your emails. PLEASE DONT EVER USE BEDWORLD!!!”

Posted 3 years ago

“I still haven't received the bed that I ordered over a month ago. Wasn't given an order number. No phone contact just a recording saying that they are closed. Very rarely reply to emails. The last one I received said that if I sent more emails then it would result in me going to back of queue. When I asked for refund they said they required order number ( which I wasn't given). Going to try trading standards. Steer clear. Very dodgy”

Posted 3 years ago

“Absolutely horrendous. No follow up details. Delivery was as bad as it possibly could be. 1 delivery driver who was very rude, scruffy and the most unhelpful person I have ever met. It was a cash on delivery sale, he would not sign the delivery note that I had paid in full. Made rude comments about the way the money was counted in front of him and just walked off with the cash in his pocket, did not offer or give the change, so I call that stealing. A most horrible experience and would never recommend this company.”

Posted 3 years ago

“Awful, awful company. Three failed deliveries as bed was “damaged in transit” three times! The last text to inform me the bed was no being delivered was an hour before the allocated time. Asked for a refund and now takes another ten days. Awful company, steer clear.”

Posted 3 years ago

“I bought 4 single mattresses a king size one And a bunk bed. My order was delayed due to stocking issues and when the bunk bed did arrive a part was faulty. I reported the fact and after many emails, messages And 3 wks later they still haven’t solved the issue. I paid over £900 for everything and my two boys are sleeping on mattresses on the floor. Totally unacceptable and they promised to resolve the issue but after initial replys they’ve stopped replying. Shocking customer service.”

Posted 3 years ago

“very bad service wrong item delivered no anwer when we try to contact”

Posted 3 years ago

“I had this Mattress bought for me back in November..IT IS AWFUL .. and had gone through eBay ..the reply was to return BUT it would cost more than worth..l have been unable to contact by phone as no dialing ... have had to buy another as it is SO BAD .. LUMPY AND INEVEN .. AWFUL”

Bedworld 1 star review on 29th May 2020

Posted 3 years ago

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Bedworld is rated 3.5 based on 835 reviews