Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, ordered 2 Leffe Kegs and arrived very swiftly ready for Christmas!”

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Posted 8 years ago

“Easy to deal with”

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Posted 8 years ago

“Lovely beer. Hiccup with Christmas order more than made up for by speedy delivery of a lovely selection of sour beers. Lovely!”

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Posted 8 years ago

“I would not recommend that anyone buys from Beer Hawk. After the poor service my wife received from beer hawk with the advent calender I decided to give them another chance with a voucher from advent calender but wished I had not used beer hawk. On Friday 25th November I placed an order and my order was confirmed by email and stating that it would be delivered within 5 working days when my order failed to arrive within that time frame I emailed them and was told it was in the warehouse was to be despatched 4 days later I received an email from a director saying sorry that my order had not been received by and promised that a £5 credit would be applied to my account. Two day later my order arrived and I was pleased with the beers I ordered however when I signed into my account there was no credit on my account absolutely useless company need to improve their customer service or they will have no business left, they need to take a look at other on-line retailers to see how to keep their customers happy and read the endless bad reviews on Facebook and other reviews sites. As someone who has run a Business for over 20 years if I treated my customers the way beer hawk have treated theirs I would not have a business left. It is such a shame because the products our really good apart from the out of date beer I found in my calender.”

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Posted 8 years ago

“Very slow to dispatch in today's fast paced world : didn't inform me when had been dispatched (I had to phone and chase myself).”

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Posted 8 years ago

“Fantastic choice of beers, very quick delivery”

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Posted 8 years ago

“Amazing selection of beers”

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Posted 8 years ago

“Had read a few negative comments but my experience has been the opposite. I was kept in touch regarding my delivery and bearing in mind it is a busy period this was no problem, was also given a discount voucher for further orders by way of an apology. I subsequently ordered again and the delivery was within a couple of days. Items purchased are my husbands Christmas present so hopefully he will be just as happy .”

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Posted 8 years ago

“Excellent choices and service. Quick delivery and prompt after-service when there is a problem.”

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Posted 8 years ago

“Arrived well packaged, a gift for my husband. Looks lovely. Postage was a bit slow 7+ days. Otherwise would have given it 5 stars”

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Posted 8 years ago

“Having used beer hawk before on numerous occasions I felt confident that ordering beers for my Nephews 30th birthday 5 days before the order, that the beers would arrive on time and safely. No such luck 10 days to travel 200 miles!! My nephew didn't receive them for his birthday and they turned around and offered me free postage? Not much of a birthday present. I'll be using other online suppliers from now on. If they'd offered him a voucher along side the beers maybe it might have made receiving them late a little more palatable but no chance.”

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Posted 8 years ago

“Great site, great service and great customer care.”

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Posted 8 years ago

“Communication was awesome and delivery fast. Products are beyond compare for the price”

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Posted 8 years ago

“If I could leave no stars I would!! Worst company I have ever dealt with. I ordered on 1st December and was told delivery was within 5 day....after chasing this up myself when the order hadn't arrived by the 19th December I was told that the product was no longer in stock so could not have it so would be refunded!! The week before Christmas I now have to go out and find another gift for my family member. No alternative product was offered by beer hawk-worst customer service I have dealt with. And terrible that they did not let me know until I chased it up. Numerous people I know ordered products from Beer Hawk on Black Friday and have had the same issues. Do NOT use this company!!!”

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Posted 8 years ago

“Great site and very helpful and friendly staff. Quick response to messages sent”

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Posted 8 years ago

“I have received my fourth delivery in 9 days to Ireland. Excellent results from the Beer Hawk team. Delivery and spot on.Many thanks”

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Posted 8 years ago

“Very good selection of different beers and I like when you can specify what is your favourite ie " hoppy"”

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Posted 8 years ago

“Amazing service, speedy delivery and great communications! Thank you - will have a very happy hubby Xmas day!! X”

Beer Hawk 5 star review on 19th December 2016

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Posted 8 years ago

“Amazing beer machine and speedy keg delivery !”

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Posted 8 years ago

“Dreadful. Beers took at least three weeks to turn up and then a quarter of the order was missing. After the second attempt there was still one beer missing so I cancelled it. Customer service is non-existent. If you ring up you either get cut off or told that someone will ring you back - which they don't. Replies to emails don't address the problems. And they still haven't told me why the order took so long to deliver.”

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Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews