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Beer Hawk Reviews

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 4 star review on 19th July 2017

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of date beer delivered (not a 'mystery' box). You need to review your quality control procedures, pretty basic stuff. That was my first and last online beer order. A lesson learned and I will buy from a retailer where I can see the product I am buying in future.”

Posted 6 years ago

Really sorry there was an issue with one of the beers in your case. I understand you spoke to one of my colleagues & she instantly arranged a refund for the out of date beer with our apologies. We do try & keep a quality check on the dates of our beers, but this one unfortunately got missed. Cheers, Hannah

Posted 6 years ago

“Received mystery pack full of beers well past their best before dates! Disgraceful really. I only noticed because I ordered two packs (one for myself and one as a gift). If I hadn't opened the pack for me, it would have been incredibly embarrassing for me and the recipient of the gift!”

Posted 6 years ago

Really sorry you weren't happy with the contents of your Mystery Case Tim. It does state in the case description it can contain beers that are past their best before date but are still good to drink. I understand you have spoken to one of my colleagues since leaving this review & she has emailed you. Cheers, Hannah

Posted 6 years ago

“Gift for a friends birthday. Most beer was short dated, one even being out of date. I replied to an email which states "got any questions just reply to this email" to which I was ignored... not impressed”

Posted 6 years ago

I couldn't find any emails from your Thomas, I promise we weren't ignoring you. The photo you sent with this review actually showed a Bottled on date, not a best before one. Many American breweries use this system. I hope your friend enjoyed the beer though. Cheers, Hannah

Posted 6 years ago

“Got a birthday gift voucher for 16.67 (strange amount) - I think the sender paid 20 quid. In fact I got the same email voucher twice so wondered if the sender had been particularly generous! Then had to wade through website, register, get voucher codes, special discount, etc etc. Too complicated. Eventually ordered 2 boxes of 15 British beers to escape p&p. Paid about 46 quid of my own money. 5/6 days later, man from 53 Woodmere (I am 63 Woodmere) knocked on my door saying he had my beer (which had been delivered to HIS neighbour as he hadn't been in). On opening the boxes, one case contained only 14 bottles (the March of the Penguins bottle was missing). So far, the quality/taste of the beers varies; some are good; others unremarkable; too many are too strong. I have since been bombarded with e-mails promoting Beer Hawk products. I already provded this feedback but got no response. Pretty disappointing. Mike Hurley Mob: 07912 449223”

Posted 6 years ago

Thanks for the feedback Mike. I can't find any record of any other emails from you, I promise we haven't been ignoring you. I'll pass your details to the marketing team. Cheers, Hannah

Posted 6 years ago

“Ordered on the 22nd, money then out of my bank on the 29th. They could not send my order bacause my payment has been refused!!! So why take my payment!”

Posted 6 years ago

I'm really sorry there was an issue with the Payment Review status of your order. I understand one of my colleagues has been looking into this for you & will reply to your email. Cheers, Hannah

Posted 6 years ago

“Delivery arrived late despite assurances by staff that it was being sent out. Specifically asked for lager selection but ale mix was sent through. So disappointing as this was the first order and will unfortunately be the last.”

Posted 6 years ago

Thanks for the feedback Steph. Really sorry there was a delay with the order going out & the mixed case you ordered wasn't to your taste when it arrived. We try to include a little of everything in the cases to try & cater to all tastes. Cheers, Hannah

Posted 6 years ago

“Firstly and importantly, the beer is great. Unfortunately the ordering process was not. I was given a gift voucher as a birthday present and I can honestly say it was the most difficult online ordering experience I have ever had. It took 5 days of constant back and forth with support throughout which we tried various options and eventually the support team placed the order for me but this required me to email my credit card details to them, something I would have preferred not to do. The order process was unintuitive and kept throwing up errors. What should have been a 5 min job took days, to the point where I didn't really want the beer and was prepared to just thrown the voucher away. It's fair to say I don't want to ever go through that order process again...”

Posted 6 years ago

Sorry there was an issue with your ordering & using your gift voucher Neil. I did offer to give you a call to take the order so you didn't have to email your card details across. The issues you incurred where raised with our tech team as all feedback helps us make the site better. Cheers, Hannah

Posted 6 years ago

“Present for Father's Day ordered and did not arrive even after guarantee given. Over a month later still not resolved. No reason given for delay other than fault of delivery company. Very disappointing.”

Posted 6 years ago

Really sorry about the delays with your order. Looks like we tried to deal with it at the time for you, but have been waiting on a response from you as to what you'd like us to do. We'll get in touch direct again. Cheers, Hannah

Posted 6 years ago

“I just spent £55 on 2 cases from you and more than 75% of the beers are past their best before date. You have sent me several that have a best before date of February 2017. To say I am disappointed is an understatement. I have emailed you with a complaint.”

Posted 6 years ago

I have just replied to your email Dave. I understand one of the cases was one of our Mystery Cases who's description clearly states some of the beer may be past their Best Before dates. Kind regards, Hannah

Posted 6 years ago

“They decided one of my beers was out of stock without giving me the option to change my order. when emailed to inquire About this i was ignored and didnt receive a response I shall not use this web site again”

Posted 6 years ago

Thanks for the feedback Chris - really sorry you weren't given the option to change your order. When something is out of stock we do try to get in touch, but so not to delay the order, if we can't reach you we refund the missing bottle to get the rest of the order sent out. Cheers, Hannah

Posted 6 years ago

“Two and a bit weeks on and the order has still not been received. Given it was for a birthday the recipient not only did not get their present but I'm embarrassed not to have been seen to send a present. I called a week ago to complain and was assured all would be sorted, which it was not. Called again today (I should not need to chase a missing order or complain multiple times). Seems the order has been lost. Beer Hawk offered to resend but there was no offer to compensate for the inconvenience or make me love them again. I asked if they would help make things right - they said they would add a couple of beers - so generous. Refund should be coming - will go elsewhere. Generally a very poor result, made worse by insufficient customer care. Customer lost and bad reviews to follow. Shame.”

Posted 6 years ago

Really sorry there was an issue with your order. I understand we dispatched it on time & the couriers attempted delivery, but the recipient wasn't in to receive the order. This then lead to confusion about when the re-delivery would take place, but I understand they had mislaid the package. The courier's failed to inform us so we could rectify it. I'm sorry you didn't find the offer of some additional beer acceptable, but as requested I have processed the full refund for you. Cheers, Hannah

Posted 6 years ago

“Ordered Thursday evening before father's day. Big banner on the homepage said I had 12 hours left to order to guarantee delivery for Saturday so my dad got his beer for fathers day. He didn't get it until the Monday. Very disappointed as first time ordering with Beer Hawk. Wouldn't recommend and wouldn't use again.”

Posted 6 years ago

Really sorry there was an delay in your order arriving. Unfortunately due to your location it took an extra day for the delivery to reach you & I'm sorry the banner was misleading. We are looking to change the wording so anyone living in the Highlands & Islands will be aware it wouldn't be next day delivery. Cheers, Hannah

Posted 6 years ago

“My son cannot rate the beer, but delivery is practically non existent, ordered a machine and keg of beer for his 65 th birthday on the 28th, June, keg arrived on the 24th, machine is yet to be delivered, it is now the 2nd. of July. If I had known you could not deliver, I could have looked else where, do hope this is not the future. Elizabeth Owen.”

Posted 6 years ago

I'm really sorry there has been such issues with this order. We are looking into what has happened with this as a machine was dispatched. We will be in contact directly with you. Regards, Hannah

Posted 6 years ago

“Non delivery so no present for Fathers Day. No note through the door and got an email when I was in saying it had been safely delivered and into my porch. I don't have a porch !”

Posted 6 years ago

Really sorry there was an issue with the delivery of this order Karrene. I understand one of our Customer Service Team got it replaced straight away for you & we have been in touch with the couriers regarding where they left the original order. Cheers, Hannah

Posted 6 years ago

“I ordered to boxes for Father's Day- only one arrived. Called to ask for another and I was told someone from head office will be in touch. The next day I received an automated email and a refund with no explanation. Very bad customer service.”

Posted 6 years ago

Thanks for the feedback Gemma. I understand we let you know the second package had been damaged in transit & as we couldn't get another out in time for Father's Day we issued a refund. I'm sorry you felt our email communication was automated. Cheers, Hannah

Posted 6 years ago

“Beer never arrived as was broken by delivery service and beer hawk were not notified. Meant for Father's Day gift, second time I've used the company, both times I've bought gifts for presents that haven't turned up. Won't be using the service again”

Posted 6 years ago

Thanks for the feedback. I'm really sorry there was an issue with your order being damaged & the courier not informing us of this. We will be raising this issue with them. Cheers, Hannah

Posted 6 years ago

“The wrong order was sent which was a huge disappointment on Father's Day. Although I was given a full refund I'm still yet without a Father's Day present? The invoice in box was correct but the order was still wrong. Silly mistake to make. Anyone ordering... make sure you open the box before hand to avoid disappointment.”

Posted 6 years ago

Really sorry there was an issue with your order Nicola. It is rare that we send the wrong item, but human error does sometimes mean that it happens. Cheers, Hannah

Posted 6 years ago

“Look at your notes”

Posted 6 years ago

Sorry there has been an issue with your order Sonya. I understand our Customer Service team has been dealing with this for you. Cheers, Hannah

Posted 6 years ago

“Bought voucher for husband as a gift. Voucher took an age to come through (despite being an e-voucher). Voucher code then didn't work. Delivery then stated to be on Sat. Didn't show. Then stated to be on Tues. Didn't show. Then stated to be today (Fri). Still not showing. Complete joke of a company.”

Posted 6 years ago

Really sorry you're having problems with your order. I understand our Customer Services team is dealing with this for you. Cheers, Hannah

Posted 6 years ago

“Web site is poor I bought lower braunschweig kegs, no warning I needed a dispenser which cost £189, worthless purchase still waiting for refund”

Posted 6 years ago

Sorry the product page wasn't clearer that you needed a machine to dispense the kegs. Your refund has been processed, but may take 3-5 working days to show back in your account. Cheers, Hannah

Posted 6 years ago

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Beer Hawk is rated 4.4 based on 5,758 reviews