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Beer Hawk Reviews

4.4 Rating 5,758 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

4.4

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Beer Hawk 5 star review on 23rd August 2017

Beer Hawk 5 star review on 21st August 2017

Beer Hawk 5 star review on 14th August 2017

Beer Hawk 5 star review on 11th August 2017

Beer Hawk 4 star review on 10th August 2017

Beer Hawk 4 star review on 19th July 2017

89

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the service received from Beer Hawk. First order placed for 5 items and only 3 of them arrived – one beer was out of stock (website still let me order it and showed it as available). The other item was missed off when packaged. Email raised with Beer Hawk with a quick response back (only good point). Refund issued for the missing items with a coupon for £5 off a future order. I would of preferred to be offered the items missing (or an alternative) instead of issuing a refund straight away (even if there is a little wait until they are back in stock). So to summarise I paid £4.99 delivery for 2 bottles & a glass…”

Posted 7 years ago

Jonathan, Thanks for the review and feedback it is appreciated, we always aim to ensure that we never fail on service. However on this occasion we clearly let you down and we take all feedback forward to ensure that it does not happen again. In this circumstance we know what went wrong and can now ensure the same is not repeated. Regards Stu

Posted 7 years ago

“Gave them a second chance ... Ordered 15 beers. Case arrived promptly. But four beers missing. They had been removed from my order (after I had checked out and paid) because they were out of stock - even though the website said they had them in. Of course Beerhawk.co.uk didn't get in touch to let me know any of this, or even refund me for the beers they couldn't deliver - I was left to do the chasing. Gave them a second chance after the chaos before Xmas. But more fool me. Lost my custom for good this time. Gonna try Beer Ritz or Beer52 - lots of good alternatives out there.”

Posted 7 years ago

Martin, Appreciate the review and apologies for the issues you faced. We have resolved our system issue and the same will not occur again. Hope to see you again at some point in the future. Regards Stu

Posted 7 years ago

“I purchased my case of beer about 3 weeks ago and it still hasn't arrived. They said Parcel force couldn't find the address and would have to pick up the case from the depot an hour away, which is completely unreasonable because of their failure to do a simple task. The customer service person who phoned me said Parcel Force would send it again, but as of yet nothing has been received. I tried to phone customer services and despite phoning within the working hours stated on the message they still didn't answer. I emailed customer support and after about 3 working days the latest message is they are trying to get in touch with Parcel Force. I am so far very disappointed in the service and a treat has turned into a logistical problem and headache. Haven't even tasted the beer yet, it better be good after all this wait. Regards, Scott Hughson”

Posted 7 years ago

Scott, Appreciate the review and sorry for the inconvenience regarding your delivery. I am going to look into the issues and take them forward to ensure the same issues do not arise again. We work hard with our couriers to avoid issues. Cheers Stu

Posted 7 years ago

“Terrible, poor service and worse customer care. Their products are good (if you end up getting them) but not worth the hassle, shop somewhere else.”

Posted 7 years ago

Laurence, Thanks for the review and apologies that things have clearly not gone as they should - I am going to look into the issues and ensure processes are in place to avoid this happening again. regards Stu

Posted 7 years ago

“So many issues with this service: 1) I was bought a gift voucher, which didn't work on the site. Your CX person was helpful in replacing this with 'beer tokens', but these (unlike a gift card) cannot be used in conjunction with discount codes, meaning I had to spend more than I intended. 2) My order arrived on time, but only four of the seven items I ordered were in the box. When I contacted you, I as told the warehouse had 'mispicked' and would send the rest out asap. 3) A week later, another box turns up, with only two of the final three items I ordered in it. How can there be two mistakes in one order?? 4) Frustrated by this, I requested a refund on the rest, which despite being told would be fine has not arrived in my account four days later. 5) Finally, your packing is so anti-environmentally friendly. Each order I've received arrives in a huge cardboard box, far larger than required, especially for the order that had two solitary bottles in. I wouldn't recommend this service to anyone unless some of these absolute basics were resolved. I'd love this service to work as the idea is great. However in future, until things markedly improve, I will use competitors e.g. Beer 52.”

Posted 7 years ago

Tom, Thanks for taking the time to leave a review and we do appreciate your comments. We have had issues with the voucher codes and are currently resolving this. We are also overhauling and reviewing packaging to reduce our carbon footprint. We take all comments forward and resolve any issues. Cheers Stu

Posted 7 years ago

“Their left side doesn't know what the right side is doing. Gave them a second chance but never again.”

Posted 7 years ago

Priya, Appreciate the feedback, please let us know what went wrong and we can work with you to resolve any issues. Regards Stu

Posted 7 years ago

“I was sent the same box for three (!) consecutive months, despite it being advertised that the same beer will never be received more than once within a twelve month period. I never received anything further. The customer service was absolutely appalling, at no point I felt my complaint was being taken seriously. My whole membership, including my attempts to terminate it, have left me frustrated and very disappointed. Would recommend to avoid this service at all costs.”

Posted 7 years ago

Kimberley, Appreciate the feedback and you are right you should not receive the same items in a 12 month period let alone 3 boxes. I have asked our Beer Club team to look into this and make contact with you to resolve this issue. Regards Stu

Posted 7 years ago

“Item ordered in September for delivery in November. It's now January and the item is nowhere to be seen. No contact at all from Beer Hawk. When I chased them I was told the item is no longer available and I'd be refunded...no apology, and still no refund.”

Posted 7 years ago

Sarah, Appreciate the feedback and we are sorry for the issues you have faced. We are reviewing all processes to ensure the same issues do not arise again. I have ensured you are refunded today. Regards Stu

Posted 7 years ago

“Beer still not arrived despite being ordered 2+ weeks ago. Rang to chase to be greeted by answerphone. Left a message but no response after 7 days.”

Posted 7 years ago

Neil, Many thanks for the feedback and apologies that our courier let you down regarding the delivery. I can see that it was delivered yesterday.

Posted 7 years ago

“Still not had my order placed before Christmas. Phoned twice and spine to rwo different people who said they would look into and German back to me. Still waiting!! Also sent an email and had no response!!! Feel like I've lost my money as no one seems to care!!!”

Posted 7 years ago

Hi, Thanks for the review and feedback, we do care and will ensure you are contacted regarding your order. Cheers Stu

Posted 7 years ago

“Unfortunately, the beer I ordered was returned to sender and 10 days from when I emailed for a refund I still haven't heard from them.”

Posted 7 years ago

Dan, That's not good and you should have been notified regarding the item. We are now putting processes in place to ensure this does not happen again. I have today ensured your refund is placed and apologise for the lateness of this as it is not the norm.

Posted 7 years ago

“Terrible communication and customer service. After placing my order I received a confirmation email stating my order will be processed and dispatched within 5 working days and that I would receive another email when the package was dispatched. 8 days went by and I hadn't heard anything, so I called 'customer services' to check if my order had already been sent and apparently 'nothing' had been done with my order since I placed it. I was given a number for head office to chase it (myself), this number just rang through back to the main customer service line again where I was told I would receive a call back from head office explaining what was happening with my order. This never happened, so the next day I emailed to chase where my order was, again. I was told one of the beers I had ordered was 'out of stock' and so they were waiting on it to become available again so they could send it out. I was never asked if this option was acceptable to me, nor received an apology. What I find confusing is the Beer was in stock when I ordered it and it then took 9 days for any explanation but only because I chased it, otherwise I would never have been made aware. It would have been nice to have been asked if I wanted to wait for the out of stock Beer, or pick an alternative or receive a refund but those choices were not offered. I chased and chased and finally received my order after 2-3 weeks from ordering. Not the 5 days as stated in the original email. Not once did anyone offer an apology for the extra time to wait, or the fact that my order had got delayed and then the Beer was no longer in stock. To add insult to injury I selected that I would like a gift message with my order and that was nowhere to be seen when it finally arrived. Will I be recommending to friends and using Beer Hawk again, no!”

Posted 7 years ago

Sara, Appreciate the review and we take all your points listed. We are reviewing all our processes and taking these forward to ensure new policies and procedures are in place to avoid these issues in the future. Regards Stu

Posted 7 years ago

“As per other posters ordered dispenser and keg for Christmas - got the keg but no dispenser and despite assurances all was fine never materialised in time. Kept being told to ring customer services - the number for which I was given was always answered by the people telling me to speak to customer services and they couldn't help.....”

Posted 7 years ago

Al, thanks for the review - we know we messed up and hold our hands up. We apologise for the issue and are pleased that it is now resolved. Regards Stu

Posted 7 years ago

“Missing items you have not responded to any communications and you still owe me money poor service would I recommend you no most certainly not.”

Posted 7 years ago

Emma, Thanks for the review and apologies for the issues you have faced. I can see that we have the refund in place through paypal.

Posted 7 years ago

“Guaranteed Christmas delivery of beer dispenser and keg turned out to be anything but guaranteed, leaving husband with a keg of beer he couldn't open on Christmas day. Dispenser finally arrived yesterday 4th January after making a complaint, very disappointing.”

Posted 7 years ago

Kate, Thanks for the feedback and we appreciate it - we know we made an error in dispatching the Perfect Draft Machines and let you down. We know what went wrong and have rectified the issue so that it does not happen again. Regards Stu

Posted 7 years ago

“Will never use again Items purchased were for a Christmas present and arrived on 3 different days.beer dispenser +2 free kegs.got 1 keg then dispenser then other keg after Christmas.surely they should all have come together. After calling twice and being promised a callback and the issue would be looked at as urgent I am still waiting. I had an email to say sorry your order has now been dispached and that was 2 days after the delivery was made. Terrible customer service”

Posted 7 years ago

Allison, apologies for the issues and we have reviewed and rectified the issue and know what went wrong.

Posted 7 years ago

“I've had good experiences with Beer Hawk (in the north), but this most recent has been appalling (south)! Ordered with guaranteed delivery for Christmas (it was a present) and was emailed to say on the way although tracking showed incomplete - I emailed Beer Hawk to ask where it was and then received another dispatch email after Christmas with a tracking link which showed 'delivered' and signed for by Graham - not knowing a Graham I rang Beer Hawk to be told Graham works for Beer Hawk and the delivery had been returned, did I want another delivery?!!!!! Over 3 weeks later and nothing has been delivered and no email to say sorry or tell me what's going on. Dreadful.”

Posted 7 years ago

Michael, thanks for the feedback - we take it seriously and know we failed you on this occasion. We have looked at what went wrong and are currently implementing new processes to ensure this does not happen again. Regards Stu

Posted 7 years ago

“Bearing in mind i am still yet to receive the main part of this order (perfect draft beer machine) this isnt going to be positive. I was promised my order 2 weeks ago but still not arrived. I have made many calls and always had a different answer depending on who Ive spoken to. Ive never received a call back or any sort of notification when promised. I am shocked and appalled at how bad Ive been treated and have had to tell several friends who want to purchase this machine to purchase elsewhere.”

Posted 7 years ago

Nick, Thanks for the feedback and appreciate the comments. We know what went wrong and have put processes in place to ensure we do not make the same mistake again. Regards Stu

Posted 7 years ago

“I haven't received my order 3 weeks later, I have asked for a refund but hasn't happened. Can't get through to customer services, have had to raise a pay dispute with PayPal. Do not order from here!!”

Posted 7 years ago

Laura, Thanks for the feedback, I know you have had issues but I can see I dealt with this and you received your refund. We are sorry for the issues and delays experienced and do take all feedback seriously and move forward. Regards Stu

Posted 7 years ago

“I ordered 2 kegs plus a perfect draft machine in mid December, the kegs arrived but NO machine. I phoned twice (no answer). So over the holidays I had 2 kegs but no machine. Having emailed I got NO response. Yesterday I called again and was told I'd have the machine today - still had nothing delivered. Very, very poor.”

Posted 7 years ago

Hi, Thanks for the review and apologies for the delay. We have resolved our issue that caused the problem and can assure you this will not occur again.

Posted 7 years ago

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Beer Hawk is rated 4.4 based on 5,758 reviews