Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

Questions

Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery service and helpful e-mail contact when order despatch was delayed.”

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Posted 9 years ago

“Great choice of Beers - the whole process from selecting what you want, ordering, rapid delivery and tracking information is fantastic. Superb for presents and gifts. Not bad for some self indulgence if you fancy a few sneaky Beers!!!”

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Posted 9 years ago

“Excellent service, fantastic choices. Would recommend to anyone.”

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Posted 9 years ago

“I Ordered a box of lagers for my dad's birthday which is 30th August. I placed the order on 22nd August. Two days later on 24th I received an email telling me it was dispatched and wood take 3 working days. Given it was the bank holiday weekend I then found out my dad still hadn't received anything by the Tuesday, the 30th, so went to the link to track my delivery and saw that they had tried to arrange delivery on 25th. My stepmother was in most of that day - she left the house for half an hour at 530. Yet no note was left and even I wasn't notified that they hadn't been successful with the delivery The U.K. Mail site is the most un-user friendly site I think I've ever seen. The page firstly told me 'please call' under the delivery tracker details, but I couldn't find a number anywhere to call them so I sent an email through their contact form on 30th and received a reply saying they'd get back to me within a day. By the 31st I hadn't heard anything so I called beer hawk direct who didn't know what had happened but would talk to head office and work out what had happened and arrange redelivery Still no update on the 1st. Called again and spoke to Shirley who put another urgent message through to customer services Meanwhile still nothing from UK mail Later that day (on 1st) a lady from beerhawk emailed me saying that she'd spoken to customer services at the delivery company and found out that the beers had been damaged and they were sending a new box. She said that id receive a new email from UK mail to track the delivery. Later that day I received this email saying the delivery would take up to 3 working days and that I'd receive a further email or text with an update on the exact delivery day and time. I didn't hear anything again until Monday 5th with another email saying the delivery would be with me within 3 days. They were finally delivered on 6th, over two weeks after I placed the order and a week after my father's birthday for which these beers were his gift Since then I've had no further apology for the delay or offer of compensation”

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Posted 9 years ago

Hello Camilla, I have read all your points in the review and i believe this was dealt with over email to rectify the issue for you. Huge apologies again

Posted 9 years ago

“I placed an order with Beerhawk and unfortunately the recipient was not in to receive the beer, however the beer then did not turn up on the agreed redelivery date and the recipient had to stay in for 3 days not knowing when it would be delivered! Most of us would not be in a position to do that. The beers finally arrived this morning but one bottle was broken, so not too impressed.”

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Posted 9 years ago

Hello Angela, So sorry about this delay to the order, this is mainly due to the couriers damaging it in transit and not informing us to issue a replacement out to you.

Posted 9 years ago

“Ordered the Perfectdraft dispenser with a cask of Leffe. Delivery was estimated at 2-3 days and I was more than satisfied when I was notified that it would be delivered next day. Excellent service and have already been raving about it to family, friends and colleagues. Well dine BeerHawk.”

Beer Hawk 5 star review on 7th September 2016

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Posted 9 years ago

“Draft machine and beer arrived in 3 days and everything works great. The price of the beer kegs is quite high comparing it to the price on the continent ,so it would be good to offer at least free delivery which would make the kegs more affordable”

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Posted 9 years ago

“The selection of beers were great but I was a bit gutted to see that the brewdog glass I ordered had a wonky transfer! I tweeted you guys about it and heard nothing back but when you buy it as a present its a bit embarrassing handing over a slap dash made glass! Cheers!”

Beer Hawk 3 star review on 7th September 2016

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Posted 9 years ago

Jack - that's so frustrating we can send you a new one out

Posted 9 years ago

“Extremely good company, all the beer I have purchased my partner over the past year has been amazing and I will continue to use Beer Hawk to buy their wonderful array of beers and ales.”

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Posted 9 years ago

“My products arrived very quickly and in great condition, there was a mix up with the delivery company and I got in touch with Beer hawk who responded very quickly and dealt with the issue straight away and my missing package arrived the next day.”

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Posted 9 years ago

“Excellent range of beers available at great prices. Plenty of options to tailor your box to ones specific tastes. Me thinks I will become a regular customer of Beer Hawk”

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Posted 9 years ago

“Great selection and good value”

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Posted 9 years ago

“My order arrived on time and to have good cold beer on tap need I say more”

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Posted 9 years ago

“Pretty impressed with this - ordered a selection box of beers and a Chimay glass for my husband's birthday and he was well-impressed with the selection that arrived. Bit bemused that the glass arrived in a MASSIVE box separately but the cat enjoyed playing in the box so win-win.”

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Posted 9 years ago

“One of the most seamless online transactions I've ever conducted. Professional, fast and totally hassle free. My PerfectDraft and Keg were ready to be delivered before I was ready to accept them, I even had to delay the delivery. Wonderful service!”

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Posted 9 years ago

“Good beer dispenser good beer fast delivery would like to see more beers added”

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Posted 9 years ago

“Bringing a little bit of Bavarian memories closer to home. Perfect beer and fantastic service”

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Posted 9 years ago

“Excellent service and quick delivery, no problems. Would certainly recommend!”

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Posted 9 years ago

“Nice beers!”

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Posted 9 years ago

“Had a chat with beerhawk staff via email prior to the order and they were incredibly helpful and professional. Incredibly quick delivery. Ordered on s bank Holiday Monday, arrived on the Wednesday in great condition.”

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Posted 9 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews