Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a week of phone calls to finally get my keg of beer, got my perfect draft machine a week before but no beer, when I phoned I was told my beer was out of stock, I changed the beer to an ale and it took another 6 phone calls to finally get it correct, absolute waste of space, I would not recommend buying from this lot, plenty of other websites that sell the perfect draft beer, real bad experience ????????????????????????????????????”

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Posted 8 years ago

John, Thanks for the feedback and we review all feedback to help improve services.

Posted 8 years ago

“very slow with beer delivery been waiting 7 days since order :{”

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Posted 8 years ago

“Exellent choice of beers, pleasant informative staff, prompt reply to emails. They could you a more proficent delivery service.”

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Posted 8 years ago

“Really great selection of beers but too expensive.”

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Posted 8 years ago

“Don't waist your time or money, my wife ordered the perfect draft and a keg for my birthday on 30-09-16 it arrived a week later (supposed to be within 3 days) on the day of the party. When it did arrive it had no beer so it stayed in the box today is 13-10-16 and I still have no beer! This company is a joke.”

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Posted 8 years ago

Vanessa, Thanks for the feedback and apologies for the issues you faced. We are looking into the issues and this will enable us to improve service.

Posted 8 years ago

“Good beer and range of beer but very disappointing customer service and order only partially delivered and items half of the items have not been sent. Have had to chase every day since the order was delivered to get a resolution to the issue but almost two weeks later I have not had a call back or email to rectify the issue. Unlikely to use this company again and do not have good things to tell other people about them.”

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Posted 8 years ago

David, Thanks for the feedback. We are meeting to discuss what went wrong and taking forward to improve service.

Posted 8 years ago

“Well ! What can I say you took my money on Friday the 30th Sept with free delivery with-in 3 working days not chance, Thursday 6th Oct I start to phone only to get the run around but I was informed they never had the stock when I ordered but they still took my money. I contact Saveur Biere who recommend there sister company ( Hawk Beer )and told them of the very poor service, I had the phone put down on me by one of the order line team and told if I wanted to know where my parcel is track it myself. Monday 10th Oct I cancelled my order asked for a refund and ask for my account to be deleted - I'm still waiting for my e-mail of apology and explanation into the poor service. I shall order direct from Belgium as it is quicker.”

Helpful Report

Posted 8 years ago

Trevor, Thanks for the feedback. Apologies for the delay and we are reviewing our processes to improve service at this busy time. We are putting processes in place to ensure that we do not have the same issues again.

Posted 8 years ago

“Beer Hawk need to change courier and ditch UK Mail. Out of 3 orders, I have had problems with 2 and won't be using them again. The recent order did not arrive, despite a text to say that it was on its way. I waited in all day for no reason. To make matters worse, Beer Hawk did not care when I complained. They told me not to worry, because soon they would be moving to a new courier anyway. Obviously they concur with my opinion that UK Mail are inadequate. Next time I will spare the bother and order from another site.”

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Posted 8 years ago

“One of two packages were damaged en route (not Beer Hawks fault) but the follow up was terrible, four phone calls over two weeks, including three broken promises to phone me back that never occurred. Funnily enough when a refund for the overpriced beer was mentioned a new package was despatched gauranteed for Friday alas arriving the following Tuesday.... not a great experience!”

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Posted 8 years ago

“So far I am kind of 50/50 on beer hawk being honest. Ordered the machine and 2 kegs when on offer and took over a week and several emails later to get one keg and the machine. 10 days later and still waiting on the 2nd keg. Hoping its a one off and not the common theme”

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Posted 8 years ago

“"Delivery within 3 working days, often sooner" was a bit misleading. Your website takes orders on a Sunday, your phone lines are open on a Sunday, But you don't start counting the 'working days' till Monday, so a gift I expected to arrive by Wednesday was late. If you are open for business on a Sunday, then 3 working days means Wednesday. If you don't actually offer that, you should make that unambiguously clear on the delivery information.”

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Posted 8 years ago

“2 orders placed, one delivered without the bulk of the order until I chased it up, second order still not delivered and no communication despite being promised the manager would get in touch AND that my order would be 'packed personally today'. Beginning to fear the worst, I think I may have just my money.”

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Posted 8 years ago

“Another 1-star review unfortunately. Ordered a case of 30 beers last Wednesday, but by the end of the week they still hadn't left the warehouse. Emailed beerhawk, who replied that "the case will be out for delivery on Monday". As of Tuesday evening, it's still showing as "in the warehouse", and both my subsequent email and tweet have been ignored. Even if it is dispatched tomorrow (comment: who knows?) I won't get my beer for over a week after ordering it, which really isn't good enough. Especially when delivery is advertised as within three working days. There are other companies out there providing a similar product who are speedier, more responsive, and more reliable.”

Helpful Report

Posted 8 years ago

Martin, Thanks for the feedback and we are reviewing our processes and moving forward .

Posted 8 years ago

“Ordered nearly £95 of craft beer at 9am on Tuesday, Payment went through no issues. No information until I phoned on Friday. Supposed to be 2-3 days max, could pay express on Paypal. Basically system was down but nobody notified me. Kept trying for days, emails , no phone call back, told lies that delivery was sent multiple time. Got 7 of 33 beers, and 2 were substitutes even although they were in stock, by the following Tuesday , 7 days from order date. By day 12 on the Friday still no missing beer so asked for refund as no longer on holiday and I was sick of being told they were on there way or a courier mix up. Constant apologies but no resolution. Everyone gave me a different story. Shocking service. Still never had an explanation or phone call back from head office, regardless of whom I spoke to. I will take my 50-100 per month else where. Never use again.”

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Posted 8 years ago

Nick, Thnaks for the feedback and apologies that we let you down. We are reviewing our process to put new procedures in place.

Posted 8 years ago

“If I could award no stars I would. 2 x Perfect Draft kegs ordered on 03 October 2016. Web site promises free delivery within 3 days. Called Beerhawk on 06 October to find out where my delivery was... Web site had conflicting information: one page saying 'In Warehouse' , next page saying 'Dispatched'. Phone support advised me that there was a delayed delivery from their supplier and assured me my order would ship on 07 October. Called them back on 10 October to find out if they had shipped. Told they will ship tomorrow. I'm not holding my breath. Absolutely atrocious. A simple system to notify customers of delays needs to be implemented and people need to communicate with each other. I can order the same products from Saveur-Biere in France and they arrive within 3 days!!!!! If Beerhawk don't guarantee my delivery by 11 October (8 days outside their delivery 'promise') I WILL cancel my order and buy from France. Terrible, terrible experience!!!!”

Helpful Report

Posted 8 years ago

Maurice, Thanks for the feedback, we are looking at how we failed you and implementing new systems to ensure the same does not happen in future.

Posted 8 years ago

“I live at a BFPO address which a lot of companies will not touch. Beer Hawk deliver to BFPO and while shipments come surface mail, BH have no control over that and I am just glad that I can get my Brew Dog IPA Punk and other delicious brews. I have always found customer service to be really good, with emails being responded to quickly and efficiently and they are the most competitively priced for many products such as the perfect draft kegs. Top service guys, keep it up!”

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Posted 8 years ago

Thanks for the great review, we're so glad to be able to get your beers to you! We'll be ready and waiting for your next order. :)

Posted 8 years ago

“You are getting a few 1 star reviews here beer hawk, maybe it is time you do something about it ? I emailed, but got no reply, how rude !! I got my cooler today (Friday), but no beer to go with it, so very disapointed like so many others. You must remember Beer Hawk that Amazon are very good at next day delivery and Customer Service, so people expect the same from all online sellers. I don't expect to get a reply from you, but warn you to treat customers with respect.”

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Posted 8 years ago

Paul, Many thanks for the feedback. We take all feedback and review what happened. We are moving forwards to ensure the same does not happen again.

Posted 8 years ago

“I ordered the Perfect Draft for my husband for our anniversary. I received the machine but the two kegs I order were missing. I called and they said they would track the order and call me back. After waiting a day, I went to online chat and they responded that the kegs were backordered and would be to me by Friday. On Friday, I still don't have my kegs and Beer Hawk is blaming the delivery company. The delivery company denies ever receiving the kegs. They said they didn't get the product to deliver yet. This is very disappointing to spend 200 pounds only to have nothing to show and customer service who avoids helping customers. Don't waste your money!”

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Posted 8 years ago

Hi, Thanks for the review. We are looking into the issues that arose and taking things forward.

Posted 8 years ago

“No beer here”

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Posted 8 years ago

“Placed one order as a guest and two after registering. Still waiting for 2 out of three orders after 3 days and not responding to emails. So I have two kegs of beer but no machine to use it.”

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Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews