Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling.”

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Posted 8 years ago

“Package arrived complete in good condition and ahead of the stated delivery time would not hesitate to use beer hawk again 1st class service”

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Posted 8 years ago

“I would love to write a gushing review of the Octoberfest beers that I recently purchased from Beer Hawk, but as they were 'damaged in transit' at the courier's depot, not once, but twice, I am unable to. Especially as, by the time I managed to get some sense from somebody at Beer Hawk, they had sold out of said beers. As an apology, I was given a £10 token to spend on more beer, which I duly did, ordering 2 cases of Fruh Kolsch to replace my now long lost order. After a further fortnight, I enquired as to whether the butter fingered jugglers at the couriers had been using my kolsch for further practice. No, apparently. They had not destroyed another order. This time they hadn't got the right delivery address. Really? I was apologetically told by a different employee that my order would finally be delivered at the start of the following wee.....WHICH IT WAS!!!!! A month and a half after placing the original order. Lordy, lordy hallelujah! Two lessons learned from this. 1 - Beer Hawk's customer service is poor. 2 - Their couriers all have w*nk hands. By the way, the Fruh Kolsch is fantastic.”

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Posted 8 years ago

“Love ordering from beer hawk! Loads of choice and fast delivery!”

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Posted 8 years ago

“Very good service providing great wheat beers from Germany to your doorstep. Well packed and reasonably rapid delivery.”

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Posted 8 years ago

“Day eight now, and my order is still “processing”, Beer Hawk have refunded the postage costs of just over a fiver (in tokens) with a guarantee my order would be dispatched within 24 hours (that was two days ago). So I’m currently £70 down, with no beer to show for it, and by the looks of the recent reviews, not likely to receive my beer any time soon. Beer hawk’s reviews of three stars or less is quickly nearing 10% of their overall reviews, most of these low scores having been posted in recent weeks, I advise Beer Hawk to get their act together, lest they chance sending their company into a spiral from which it will not be able to recover.”

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Posted 8 years ago

“Delivery took longer than advertised, and as it's a Christmas gift I cannot really comment. However for the money it was an amazing buy.”

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Posted 8 years ago

“An easy, painless and convenient way to buy PerfectDraft Kegs. Their FOC collection of empties with refund is a bonus.”

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Posted 8 years ago

“I purchased the beer dispenser and 2 keg deal after a few days received the dispenser but was not sent ANY KEGS I had to email and phone to ask where they was then told out of stock received A KEG after about a further week and now 3 weeks after order I'm still waiting for my second keg,I have begged on emails for any keg as they replied some kegs are out of stock, the replying and corresponding from company has been shameful and very frustrating I would never buy or recommend anyone to beer hawk again and now feel that getting credit card company involved for part refund is the only way forward PS IF YOU GO ONLINE THEY SAY KEGS IN STOCK ........WHAT A JOKE!”

Helpful Report

Posted 8 years ago

Alen, Thanks for the feedback and we are currently evaluating what went wrong and improving service to ensure the same does not happen again.

Posted 8 years ago

“Is there anyone there to answer email enquiries? I asked a question three days ago and still no response. The deadline to return my empty PerfectDraft kegs has been and gone all because no-one repsonded C'mon BeerHawk! If you want my repeat business you'll have to up your game as it's a very competitive business out there and judging from dozens of recent negative reviews I'm not the only one feeling cheesed off with the service”

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Posted 8 years ago

“Really pleased with the perfect draft machine. Easy to use and draft leffe blonde a real treat.”

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Posted 8 years ago

“It seems that since Beer Hawk has been gobbled up by an international brewery, the thing that has suffered is customer service. That's usually the first to go downhill when the new company tries to claw it's cash back. I've enjoyed many great orders from here over the last two years or so, but my last order still has no sign of turning up after 8 days. I've been told it will be at least a few more working days as they don't have everything in stock. Why not just tell me that in the beginning? Seems i am not alone judging by the recent reviews. Looks like I have to cancel and try elsewhere. RIP Beer Hawk, you will be missed.”

Helpful Report

Posted 8 years ago

Stuart, Appreciate the feedback and we are looking into the issues and improving service to ensure we improve our offerings.

Posted 8 years ago

“Was recommended the site from a friend although so far I am not over impressed. The selection and offers are great although getting the product is not. I ordered the perfect draught machine with keg and gift set which arrived after 5 days despite delivery estimated for 3. Upon opening it it was then noticed the keg had not been delivered. I had to chase beer hawk for the remainder of the delivery to be advised there was a delay on the kegs. (surly this should have been informed prior to delivery). A further 3 days then the keg arrived but still no sign of the gift set. Another 3 calls and 7 days I still am awaiting delivery of the item despite an email informing it was lost by the courier and would be with me in 24hrs. Wouldn't recommend unless you are prepared to wait and definitely wouldn't advise buying a gift for someone as the odds of getting it in time seem slim.”

Helpful Report

Posted 8 years ago

“Appalling customer service, I placed my order on the 5th of October, it had been 1 week and I still hadn't heard anything so I emailed them and asked when my product would be delivered, I was told they were delayed so it would be dispatched in 2 days at the very latest, it is now the 15th and I still have had no beer delivered or confirmation email!!! I am furious and will be phoning to tell them to keep their beer and send me a refund!! Do not order from here!!!!!????????”

Helpful Report

Posted 8 years ago

Holly, Appreciate the feedback and we are looking at what went wrong and putting processes in place to take the business forward.

Posted 8 years ago

“My order placed on 30th September is still not here and email ignored. Leffe Royale and Hoegaarden both missing. Unfortunately there is no other seller comes close on price BUT claiming 3 day delivery is out of order and pure fantasy. Great prices other than buying in Calais BUT be honest!”

Helpful Report

Posted 8 years ago

Andrew, Apologies we failed on delivery, we are looking into this to ensure we can deliver in the timescales listed.

Posted 8 years ago

“I have never come across such poor customer service in my life. I've been waiting over 2 weeks for an order guaranteed by 3 day delivery. 'Head office' have not rung me back despite the promise 3 times so far. Even a complimentary keg of beer, which was promised to be delivered yesterday has been delayed. Absolutely appalling. Now left with a draft machine with no keg.... and a late birthday present. Shocking.”

Helpful Report

Posted 8 years ago

Chris Thanks for the feedback and apologies for the delivery issues. We are looking into the procedures and improving to ensure our service improves.

Posted 8 years ago

“Placed order on 4th October, delivery time quoted on website as "within 3 working days", called Beer Hawk a week after placing order as nothing had arrived, was then advised that for beer club orders payment is taken on the 7th (payment was actually taken at time of order and not the 7th as advised) and orders dispatched the following Thursday for delivery in time for the weekend. By Friday 14th still no beer or dispatch confirmation, when called again was told that all beer club orders had been delayed... Yet no correspondence from the company to advise this, cancelled order and requested refund. Made complete mess of first order and I certainly don't have time to be chasing delivery every month. Very poor customer service.”

Helpful Report

Posted 8 years ago

Hi, Thanks for the review and we take all feedback and review it. We are looking at all processes and reviewing how we can improve services.

Posted 8 years ago

“It's a very good machine giving perfect draught beer every time and the kegs are value for money if you like the draught beer thanks”

Helpful Report

Posted 8 years ago

“Ordered a perfect draft machine and 2 kegs of Leffe - one blond and one ruby. They delivered 2 blonds - after a long email exchange they agreed to collect the additional blond and replace with the ruby I ordered. Needless to say the managed to deliver another blond and not collect the wrong one so now I have 2 kegs of blond I didn't order! Tried ringing customer service but only get through to order line as customer service not there! Not very good service and spoilt an early Xmas present to myself!”

Helpful Report

Posted 8 years ago

Mike, apologies for the mix up and problems you faced. We review all feedback to help improve services.

Posted 8 years ago

“I'm sure the beers will be great- but your delivery partner UK Mail is appalling, paid for Saturday delivery waited in all day. Beer didn't even leave the warehouse, they then tried to deliver Monday and were surprised I wasn't in. Couldn't rearrange re-delivery due to fault in system at UK Mail. Customer service did sort this out for me- after 2 days. Not Beer Hawk's fault, but I don't think I will order again from you after the shambles that was UK Mail. Change your delivery partner guys!”

Helpful Report

Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews