Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusted! Ordered an Advent calendar as an anniversary gift for my husband 6 weeks ago and trusted them to deliver on the specified date as they said. No sign of it or any message to say it will be coming. They took my money fast enough. I have emailed, sent messages through facebook and tried to ring all to no avail. I will be contacting Paypal for a refunbd but if you have any sense, stay well away, they are cowboys, you only need to read the reviews to see that.”

Helpful Report

Posted 8 years ago

Hi Jane, Sorry you are so frustrated with the service. The advent calendars were made available for presale in September as they were so popular last year. The order page does state that delivery will be made in November as does your order confirmation, so sorry if this hasn't been clear enough. Advents will be sent from 1st November and i'll make sure yours is at the front of the queue Thanks, Louise

Posted 8 years ago

“Always a good service and variety of beers. Prices are competitive and have not had any issues with any of my purchases.”

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Posted 8 years ago

“Ordered a case and paid for express delivery. They took my money straight away but still no sign of the case and its 10 days later. Customer service is useless. IF (!) you can get hold of them (pretty difficult), they tell you they will send it out the next day so should be with you in 2/3 days and then nothing turns up. They then say the same thing again and again.......save your money, use a different company!”

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Posted 8 years ago

Hi Jon, Looks like you've had a terrible time. As per our email discussion today we've made a refund as an apology for the issues with the courier Louise

Posted 8 years ago

“Bought as a gift for my brother and he LOVED it, purchase was easy and delivery on time and your customer service is out of this world!”

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Posted 8 years ago

“Ordered the perfect draft machine and keg for my husbands birthday present - machine arrived within a week (not within the 3 working days specified) keg still no where to be seen (now been waiting for 3 weeks). Called customer services repeatedly only to be diverted to the the order line as customer services are too busy to answer the calls. Absolutely awful company cant even get a refund as this has to be actioned by the illusive customer "service" department. Avoid!!!”

Helpful Report

Posted 8 years ago

Sorry that you've had a bad experience. We have been really struggling to keep up with demand on some of the keg lines as they've been so popular in particular the Hoegarden kegs. I'm not sure why, but it also sounds like you've had a hard time getting hold of us too. Someone will give you a call today to give you a full update on delivery and we'll also sort out some sort of discount. Apologies again

Posted 8 years ago

“Paid £4.99 for 3 working day delivery on a Monday. Heard absolutely nothing by Thursday so rang customer services who told me I wouldn't get it in time for my dad's birthday as they were moving office but will get it soon and they will do their best to get it to me Saturday so had to change delivery address. If your having delivery issues because you are moving office maybe it would be wise to tell the customer this once they have made an order. I then Heard nothing all weekend so rang again Monday night, customer services said that they couldn't see the notes on the system added to my account so they would find out and ring me next morning. No phone call Tuesday but that evening get email saying will be dispatched in the next 24hours, next day (24 hours later) get another email saying it will be dispatched in the next 24 hours... I finally get a email the next day saying it's been dispatched but they have dispatched to the wrong address!! I call customer services who ring the courier and manage to get it changed so finally it got delivered Thursday a week later then the 3 day delivery I paid £4.99 for. As a sorry for changing office and messing up my order I got £2.50 worth of beer tokens which is apparently a refund for the £4.99 delivery (great), all I need to do is spend another £4.99 for 3 day delivery and I'll get some more beers within 3 days.... The whole experience was painful but we got there in the end probably. I won't order from them again unless I'm desperate or if order about 2 weeks in advance before I need beers. Ordered beers from another company before who were really good so will use them again next time!”

Helpful Report

Posted 8 years ago

Hi Emma, It sounds like you've had a really bad experience and i'm really sorry for that. The candid truth is that your order was one of a handful that did get caught up in a system issue caused by a warehouse relocation and we didn't deliver your beer fast enough. We did make a refund equal to the delivery charge, so i'm not sure why that's come through as beer tokens, however i'll ensure that is corrected today and the refund made. Apologies again Louise

Posted 8 years ago

“Thought I was taking a chance what with the terrible recent reviews, but I can't fault them. Ordered 20 Trappist ales and a glass and they arrived the next day.”

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Posted 8 years ago

“The beers were great. The beer club deliveries were great. But on two occasions I had to change my saved card details and each time it was a major headache with numerous phone calls and emails. After the second time I gave up and reluctantly cancelled”

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Posted 8 years ago

“Placed an order a week ago. Chased via email several times without reply. Fobbed off by call centre each time I phoned. Still waiting for a call back from customer services to refund my money.”

Helpful Report

Posted 8 years ago

“The delivery didn't arrive within the three days stipulated. Replies to my emails were sporadic (on many occasions certainly not within the 24 hours turnaround stated on the Beer Hawk website). When I finally gave up and asked for the order to be cancelled, they decided they would deliver it after all without replying to me. It turned up a week late and I had to ask a few times for the delivery charge to be refunded. Poor service.”

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Posted 8 years ago

“Have been waiting nearly 3 weeks for a keg to be delivered. Still waiting despite emails sent (well in to double figures) and a phone call!”

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Posted 8 years ago

Bo, Thanks for the feedback and apologies for the issues faced. We are looking into the issue as the kegs have been popular.

Posted 8 years ago

“Ordered 2 crates only 1 arrived. Chased numerous times everytime im told head office will call you back. Numerous excuses as to why the order has not arrived. Eventually i am told a fresh order has been placed with express delivery. No delivery after a week. Again i have chased and requested a refund. Am told head office can only authorise that, so am still waiting for confirmation. Would never order again, clearly the processes in the company are poor, how can noone provide confirmation of delivery or useful information without the say so of head office.”

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Posted 8 years ago

Rick, We let you down with our services. We are looking into the issues and we will improve services to ensure the same does not happen again. Cheers Stu

Posted 8 years ago

“Quick delivery, thank you!”

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Posted 8 years ago

“ordered a perfect draft machine, along with 4 other kegs as well as the one that was bundled with the machine, after 3 weeks and 3 phone calls i am still waiting for two of the kegs, i have been promised a call back on each occasion and have never got one, quite the worst customer service ever”

Helpful Report

Posted 8 years ago

Martin, Thanks for the feedback and apologies for the issues you have faced. We certainly want to provide a better service. We are reviewing all feedback to improve our services.

Posted 8 years ago

“Delivery service is appalling , customer service is even worse!!! I ordered 'pre order ' advent calender for my husband. Was wondering when I was going to get an email update after the order was placedd in September , called unhelpful guy on the line was not willing to help. He kept saying contact'head office' why are you there if you won't help customers??? I'd avoid this company if I were you! Full of disappointment.”

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Posted 8 years ago

“Still waiting after a week for beer to arrive. Ask on the ETA and still can't garentee a dispatch date. I would avoid in future.”

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Posted 8 years ago

“Ordered a Perfect Draft machine and a keg 3 weeks ago, the machine arrived promptly. However I am still waiting for the Keg, I was assured multiple times it was 'a few days away' only for it to not arrive. When I would ask again I was simply told once more that it was 'a few days away'. I was told to change the Keg because the one I ordered was out of stock, I requested a different one, which also happened to be out of stock, I was not told this until I had to inquire again as to where my order was, none of the customer service staff seemed to have any idea what was going one each time I phoned. Beerhawk seem to have no intention of compensating me for this mess, or even apologising properly. I will not be using them again, they have ruined what should have been an easy and fun treat for myself and family.”

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Posted 8 years ago

“I payed for express delivery. It was for a birthday gift. I was told 3 times it was going to be delivered on 3 different occasions and it never turned up. So I asked for a refund. Then I asked again and again. I emailed, called, tweeted and even put a messageon Facebook. Eventually I got my money back! Will never use Beer Hawk again.”

Helpful Report

Posted 8 years ago

“Beer is good. Delivery is hit and miss. Especially in London. Customer service is polite, friendly and helpful, but awfully slow at answering / resolving queries. I've been using BeerHawk for a few years and I've experienced several minor issues - missing items /late delivery /vouchers that do not work. Average mark reflects no improvement on their ability to deliver what was ordered or deliver when they said say and average customer service. Which all needlessly distract from the great range of beers. Better and quicker responses / communication please. And a real time chat support option with longer contact opening hours would be welcome.”

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Posted 8 years ago

“Bought as a birthday present. Still not delivered. Very embarrassing.”

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Posted 8 years ago

Peter - so sorry for the delivery issues and we are looking into what failed you on this occasion.

Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews