Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,760 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to say a great big thank you right from the first phone call ,Patrick's help selecting the right beers to delivery the service was second to none, a rare thing nowadays. Please pass on our thanks to the delivery 'people' the parcel was left just where we'd asked.”

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Posted 9 years ago

“Bought as a gift for my husband and he loved it. He has enjoyed every bottle he has drunk so far.”

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Posted 9 years ago

“Fantastic service again. I particularly like the range of beers on offer. This is now my third delivery from you guys, everything has worked superbly well, from the ease of ordering through to the delivery process.”

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Posted 9 years ago

“An excellent range of beers, delivered on time, at a good price. Thank you I look forward to a long and fruitful relationship.”

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Posted 9 years ago

“Erdinger dunkel , beautiful dark wheat beer with an amazing smooth taste I love it and this company”

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Posted 9 years ago

“Great service - thanks!”

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Posted 9 years ago

“Wonderful choice of beers and excellent delivery time.”

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Posted 9 years ago

“Bought for my brother's birthday. One case arrived broken, driver didn't inform anyone. A few emails and a day later discovered broken case was back in depot and no one informed that it was to be replaced. Eventually re- delivered albeit days late. Kinda spoiled the birthday treat when only half a present arrives, got halfhearted apology. Won't be using again, start as you mean to go on.”

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Posted 9 years ago

Hello, Thanks for the feedback, I will drop you a direct email about the issues.

Posted 9 years ago

“The biggest problem with your beer is evaporation. I don't know how it happens but I turn round for a moment and its gone and I have to open another one. Can anyone suggest a solution to this problem.”

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Posted 9 years ago

“Speedy delivery and plenty of order status updates - great to buy from a local company too!”

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Posted 9 years ago

“What a good selection of craft beers I may order another box”

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Posted 9 years ago

“I had a terrible experience with Beer Hawk, and will not be using them again. I ordered a brewing kit for a present for a friend's 30th, and it said 3 working days shipping, which was well within my timeframe, so I chose Beer Hawk. I made my order on Sunday evening, needing it for the following Friday, which gave me plenty of room (5 working days). After 3 working days, I still hadn't had a confirmation of shipping, and no communication whatsoever from Beer Hawk. Accordingly, I contacted them by email, only to be told there was a mix up with the courier, and that my ordered had been split up, and the remainder of my order would be delivered shortly. The problem with this, is that my order was only one package, so it didn't make any sense at all. This was still understandable, these things do happen, and I still had 2 days in which my package could be delivered in time for my friend's birthday, so I waited. The birthday came and went, and I had nothing to give my best mate on his birthday. The following Monday (6 working days after I placed my order), I received another email from Beer Hawk saying that they were temporarily out of stock of my product, and asking whether I would like to have a refund or wait till it came in stock. I could not comprehend this, how can I have purchased a product, without Beer Hawk having the item in stock? Modern inventory management systems prevent this. I was away on holiday, so I elected to wait. Beer Hawk offered me some beer tokens (£7) as compensation, which is barely enough to cover shipping on anything, and I am hesitant to use them in case I go through this hassle again. So my package finally arrived, 11 working days after I ordered :( . I understand that errors occur (even though they shouldn't in this day and age), but what annoyed me the most is the poor communication I encountered.”

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Posted 9 years ago

Hello, Sorry about the issues you have had I will send you a direct email,

Posted 9 years ago

“Great selection, Great beers, Great prices and Great offers. What more can I say other than it just Superb.”

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Posted 9 years ago

“Speedy, efficient and reliable service. Beers always tasty and meet expectations. Delivery service good. With their consistent high standards Beerhawk stand amongst the best for value and customer service. 'Alcoholmeister, North-western regions.'”

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Posted 9 years ago

“I ordered the world lager mixed case (15 bottles) for my brother's birthday. The web site is very good, delivery was very efficient although possibly a bit expensive. I believe that the beers were excellent although, knowing my brother, I doubt I will taste any of them. I will definitely use Beer Hawk again and would recommend that you try it too.”

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Posted 9 years ago

“I had a bad experience with Beerhawk. Made my first order for 30 beers on Saturday evening, needed for an event the following Friday but I never received an order confirmation email or text. The order showed up in my account with 2-3 day delivery and that it was being shipped but I still hadn't heard anything by Tuesday afternoon so I contacted Beerhawk and they confirmed that the order was being dispatched and that I would received an email / text overnight with the order to be delivered on Wednesday. I still heard nothing by Wednesday lunchtime so I called customer services and they said they'd check to see what has happened and why it hadn't been dispatched as promised. A couple of hours later I received an email saying they were out of stock for one of the beers so would I like a substitute or refund for that beer. I immediately confirmed that I would be happy for a substitute but asked if they could still deliver by Friday given that I needed the beer for then. They refused and said the earliest they could deliver would now be Saturday. It's a bit unfortunate that one beer was out of stock but I was very frustrated that I had to keep chasing up to find out what was going on and for them to realise there was a problem. They are not cheap [I managed to get some Beavertown Neck Oil (which was the main choice in my Beerhawk order) delivered within 2 hours on Amazon Prime Now and only cost me £22 for 12 cans c.f. £30 with Beerhawk!] so I think if you're going to charge a premium price you should provide better customer service. I also think if they valued me as a customer they could have provided Express Delivery to get the beer to me in time but I have now cancelled my order and won't be using Beerhawk again!”

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Posted 9 years ago

Hello, Thanks for the feedback, I will drop you a direct email about the issues.

Posted 9 years ago

“A superb range of top quality beers at competitive prices and delivered on time. Highly recommended.”

Beer Hawk 5 star review on 14th July 2016

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Posted 9 years ago

“I'm a bit skeptical about the ability of any courier which isn't Royal Mail. But my order was delivered quickly and to my specifications - couldn't have been better. Beer Hawk itself is a great service, love the variety they offer and the website works well.”

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Posted 9 years ago

“Excellent selection of Belgian beers super fast delivery will definitely be returning soon, highly recommended ????”

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Posted 9 years ago

“Good products, prices a little high when comparing to other companies, but quick delivery.”

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Posted 9 years ago

Beer Hawk is rated 4.4 based on 5,760 reviews