Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,880 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, fast service. My beers arrived very well packed.”

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Posted 6 years ago

“Quick delivery . Could do with it cheaper as can buy for 2:80 a bottle .”

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Posted 6 years ago

“Glasses arrived in one piece and super fast delivery, thank you.”

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Posted 6 years ago

“Was a bit concerned by some of the other reviews online (especially those that mentioned slow shipping, out of date beers and inferior substitutions). Glad I took the plunge. Shipping was very quick (just 2 days from placing the order to the beers being delivered - and in one box, so just one van/delivery, which other people had said might not happen). Every beer (all 17 of 'em) was well in date, no substitutions and no breakages. So far the beers have all been excellent, so clearly they're stored and shipped properly/carefully too. The only fly in the ointment was that I didn't get an email to say the order had been dispatched as I was told I would, and when I checked on the website it said it had been delivered (when it hadn't), so I had to call to query. Got through by phone immediately and was quickly told that the order was out and would be with me within a couple of hours - which it was. If they'd emailed me when they said they would, to say the order was on its way, the whole thing would have been outstanding. As it is, it was probably no better than excellent. :) Cheers!”

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Posted 6 years ago

“Delivery was super fast ! No faults with items. Thank you”

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Posted 6 years ago

“Beers came early and with a great choice”

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Posted 6 years ago

“Great beers delivered direct to your door. Delicious!”

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Posted 6 years ago

“Easy to use, just round the corner so picked up (no carriage charge 👍) will use again.”

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Posted 6 years ago

“Quick delivery and everything was packaged well. I ordered the German beer which had a great selection for the price. Also ordered a mystery mixed case which was good value and included beers we wouldn't normally try but enjoyed”

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Posted 6 years ago

“Came very promptly and nicely packaged. It’s nice to be able to find a site like this instead of trying to find the specific items yourself. Very convenient.”

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Posted 6 years ago

“on time, in full : perfect!”

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Posted 6 years ago

“Thank You!”

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Posted 6 years ago

“For competitively priced lambic beers, delivered to my door, this is where I go.”

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Posted 6 years ago

“Everything ok.”

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Posted 6 years ago

“Received a beer token as birthday present and got a super selection of beers. Easy to use website with fantastic selection. Fast delivery and beers came in good packaging. So far all the ones I've tried have been in perfect condition. Favourite so far probably Noire du Midi Belgian porter. Cheers”

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Posted 6 years ago

“Great range of beers, order promptly dealt with and no breakage as the bottles were well packed.”

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Posted 6 years ago

“In general my experience with beer merchants has been very good. I value their large selection of available beer and I really enjoy their tap room. I would prefer that they improve their ordering form to allow for better consolidation into a box. I made an order recently of mixed cans and bottles and it came to me in three different parcelforce deliveries. I would have prefered that it came in one delivery that I could plan for. One of the beers was backordered or forgotten and it came in it's own box large box only one day later. I would of preferred waiting the one day or even receiving a credit for the beer over a new box.”

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Posted 6 years ago

“Fast delivery and great beers”

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Posted 6 years ago

“I was disappointed by the way my beers were packaged. Parcel Force may be partially to blame for the state of my parcel but the initial packaging was poor. There was a large hole in the side of the box below the hand grips. Anyone could look into the box to see the contents. There was only one strip of tape holding the top of the box closed. This had not been put on straight so was barely keeping the box closed. The bottles of beer were poorly packed so were rattling around in the box. No bubble wrap of extra protection used. Poor response to compliant. No reply on twitter and no offer of compensation.”

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Posted 6 years ago

Hi Mark, Really sorry about this, the handle has definitely been ripped in transit by the looks of it. From what we can tell this looks to have been carried by just one of the handles which has made the entire contents of the package move. The issue has already been raised with our account manager at Parcelforce. The Beer Merchants Team

Posted 6 years ago

“Great range of beer, the delivery charge I thought was reasonable. My ale arrived within 48hrs of ordering it which was prompt. A tad disappointed that the courier dropped it with a neighbour that I would not trust with a bag of sand let alone seriously good beer but hey ho that's a courier thing. I would use them again.”

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Posted 6 years ago

Beer Merchants is rated 4.7 based on 3,880 reviews