Beer Merchants Reviews

Name: Beer Merchants
Address: Unit B10 Larkfield Trading EstateNew Hythe Lane, ,, Larkfield
Rating: 4.66

4.7 Rating 3,954 Reviews

95 %

of reviewers recommend Beer Merchants

4.7

Based on 3,954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Beer Merchants:

Great beer to your door.

Visit Website

Phone:

01622712960

Email:

support@beermerchants.com

Location:

Unit B10 Larkfield Trading EstateNew Hythe Lane, ,
Larkfield
ME20 6SW

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Beer Merchants 5 star review on 3rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a packing error with my order, 1 can was mispacked, by another can from the same brewery. The original can I ordered was more expensive than the one I was given (but still paid for the more expensive one). When asked to receive the can I paid for, I was told I had to wait for them to arrange a pick up for the can I was sent, until they could ship out my original order. Frankly this has cost Beer Merchants more in delivery costs than it would have if they had sent the replacement. Although my delivery was on time, waiting for the correct can to come will mean overall my delivery will be late by over a week. I requested a refund on my delivery charge but I was flat out denied this. Very unhappy with the level of customer service, and will certainly not be using Beer Merchant’s in future.”

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Posted 3 years ago

“Fantastic service ,choice and value for money Bought some excellent Belgian and German beers which are not so easy to find”

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Posted 3 years ago

“Great choice of beers, and beers arrived within a day of ordering, top service! Highly recommended.”

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Posted 3 years ago

“Fantastic service, quick delivery and great customer communication....”

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Posted 3 years ago

“Great company with a, frankly, lovely choice of beers. Can't fault it. Super quick, efficient and glass safe delivery too. So, why only 4 stars then? Simple, no glasses. Loads of companies show very nice beer glasses in their photos with appropriate branding. I think it would be the perfect compliment to an order of magnificent beers to send out one of your nice glasses with yhe order gratis. The branding on the glass, if looked after, is free advertising for years to come. Let me know what you think. Cheers, Paul”

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Posted 3 years ago

“Courier delayed delivering my order by a day. However , the beers were great. The packaging was amazing. Only reason for 4/5 stars is the courier rescheduled my delivery.”

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Posted 3 years ago

“Prompt delivery and sensible advice about beers I was not familiar with.”

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Posted 3 years ago

“Great selection of beers and very good prices!”

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Posted 3 years ago

“Can not recommend this firm enough, absolutely top class service and excellent selection of beers with very quick delivery Thank you Beer Merchants”

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Posted 3 years ago

“Great selection. Hood prices and prompt delivery; first class!”

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Posted 3 years ago

“I am always so pleased to see the delivery notification within 24hrs of ordering my beer. Always on time, and service better than many others. I also like being able to choose by the bottle, rather than being nudged into buying a case, either too much of the same thing, or including beers I’m not interested in. Nice one Beer Merchants for giving freedom to your grateful customers.”

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Posted 3 years ago

“Ordered before but recently ordered and packed quickly. Then the courier decided to lose the package - the BM staff (Ryan) sent out another parcel after some initial chasing to resolve the issue on my end and took it to the courier. Brilliant service and happily going to continue using BM moving forward.”

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Posted 3 years ago

“Excellent choice & service - highly recommend”

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Posted 3 years ago

“Ordered some glassware and beers. Arrived following day. Good quality, very reasonably priced and well packaged. Thoroughly recommend and definitely use again. (Would like to see more variety of low and non alcoholic beers).”

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Posted 3 years ago

“Numerous choices,reasonable prices and next day delivery”

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Posted 3 years ago

“Also great service, fast delivery and good beer and good prices”

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Posted 3 years ago

“Service, delivery and range of product all great.”

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Posted 3 years ago

“Absolutely top notice on price, delivery and product. I don’t order from anywhere else anymore. Have recommended to a number of friends”

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Posted 3 years ago

“The price and selection of beers is impressive. Notably, the products shipped are very fresh (unless otherwise stated). The packing is robust and I've had multiple orders shipped without experiencing any issues. My only gripe is very niche - no offerings in a keykeg or sankey format to personal consumers.”

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Posted 3 years ago

“amazing pizza! Butch is the best chef ever!”

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Posted 3 years ago

Beer Merchants is rated 4.7 based on 3,954 reviews