Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,775 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a mattress from this company, I paid £1300 and I thought it would last. 14 months later it has developed a noticeable dip and a rust coolers mark coming through from underneath the pillow top part of the mattress, their so called "expert" said it was the usual wear and tear, absolute nonsense. I'm now paying to get an independent inspection done”

Helpful Report

Posted 6 years ago

“So where do I start with this. Ordered a bed 2 months or so ago to be delivered on the day we moved into our new home. The delivery was 7am in the morning as we hadn’t moved in but the people of the house kindly said they would accept delivery. No delivery was made, as apparently the bed isn’t available. Rang customer services to be told they haven’t got the bed in stock and don’t know when it’s going to be, asked to speak to a manager and the woman was rude saying I can’t. Went into the shop as got nowhere with the customer services team and they were also unhelpful. Another date was set for 2 weeks later so we gave them another chance. Received 2 text messages stating about time of delivery to then have a phone call on the same day as the texts on a Friday (delivery due Tuesday) to say that the bed still isn’t available and they can’t locate one. I then asked to fully cancel my order over the phone and to speak to a manager but was told I had to go into the store, I did this and then got told whilst in the store that it had to be done over the phone, how frustrating. Have now fully cancelled our order and will not be using bensons for beds ever again and will not recommend them to anyone. Shop else where.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service. When I ordered my products I informed the store manager that I lived on the top floor (3 flights of stairs) of a flat building. He okayed it all and said I was fine to get it delivered, delivery men would bring it up and set it all up for me (for a charge of course). I paid this charge. On my delivery day, the drivers call me to inform me the cannot deliver to me as I am too high up the building and health and safety will not permit it. So they take my products back to store. I was unable to get through to store to find out about redelivery and my products were not delivered when I had paid and set a delivery date. I phoned customer service and they informed me that the store manager had not left a note about my flat being on the top floor and so the delivery drivers were not aware. Absolutely shocking experience from start to finish. Will not be using this company again and would not recommend to anyone. A real shame, because I love their products but the sheer lack of communication between store, delivery and myself has really let them down.”

Helpful Report

Posted 6 years ago

“useless and rude online customer service, still have my old mattress left at my house when I wanted it collected during delivery. They told me I needed an official recycle bag and they didnt have time to post it. The local Bensons shop said I could pick one up from the shop for free. Customer service then came up with more excuses. Once they have your order, customer service is non existent. Avoid.”

Helpful Report

Posted 6 years ago

“today i had a bed delivered to my new home ,i was informed by the driver that parts were missing and to phone customer services. Customer services told me the parts could not be delivered for a week,when i said i had no other bed i was told "well you shouldnt have moved into a new house without a bed" and that disgusting statement pretty much sums up Bensons for Beds attitude to its customers DO NOT SHOP HERE”

Helpful Report

Posted 6 years ago

“Sadly after you accept the product which is well made and constructed in a good way, the rest of my experience with Bensons was terrible. They took nearly £1300 twice on my credit card despite assuring me they wouldn't. They assured me that if they did it would be repaid straight away, it wasn't. The store manager promised to call me back regarding this financial problem as I was not allowed to speak to their finance department, she didn't. The instructions which came with the wardrobe did not match any of the numbers on the pieces, causing a very expensive waste of time for the person I was paying to build it I was told by the store to contact customer services, I did. A month later there was no reply, I tried various times to ring customer service which cut me off, did not do the call back they offer and basically ignored me. When I did speak to someone finally they told me to take up my concerns with the store, and send them photos of the deconstructed wardrobe with a photo of the instructions. When I pointed out that the wardrobe was constructed as they had not responded at all to my email, they said there was nothing they could do about it. This is a terrible company to deal with who simply ignore any concerns you have, try to avoid speaking to you then push the problem between each other. The store of course told me they could not deal with the issues as I needed to contact customer service. My advice is don't use this company!”

Helpful Report

Posted 6 years ago

“Do not purchase anything from this company. They are absolutely shocking. Ordered mattress and damaged on arrival. Why would they expect, I would take it ?!! Would not take back, so had to photos of damage and arrange pick up and replacement. 3 months later and still no new mattress. The phone of phone calls I've made to this lot, is unreal and the time spent waiting on the phone .. hours !! I am seriously surprised this company has not gone under .. surely they will soon.”

Helpful Report

Posted 6 years ago

“terrible customer service, and they are never sorry- all they do is they send vouchers to say sorry. its a bismal.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting customer care was charged £60 for canceling next day said it was in t&c but wasn't given the t&c untill after the transaction obnoxious guy called me to tell me about refund will have to wait 2weeks will never recommend this shop no wonder it's alwaysempty”

Helpful Report

Posted 6 years ago

“£2548 order delivered damaged on 23 January 2019 and, despite being told that it would be sorted on 30 January 2019 and then again on a further 2 occassions, it has still not been replaced nearly 4 months later. Fraudsters.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I am so disappointed with this company. I ordered 2 items only one was delivered. Then I kept calling the warehouse or delivery service center but calls were not answered. Then I had to go to their showroom and I was informed that the company was on administration. No email or letter to advise me on this. The showroom told me to call the service center. The annoying part was one member of the team was blaming for contacting them later. How rude! Thereafter I've been calling the customer service but each time it was the same question and I kept repeating myself over and over again. They are the worst customer service ever! No connection and no follow-up. They will promise to call you after investigating the issue and promised to call back. Alas! When you call back its the same story they keep repeating. I regret ordering from this company and I will advise anyone to desist from buying from them. Up till time of complaint over six months ago they have not made any substantial progress to deliver my item. I'll be reporting them to the ombudsman. Useless customer service.”

Helpful Report

Posted 6 years ago

“Appalling customer service. Ordered a new bed in November 2018; first 2 deliveries were water damaged so had to go back. Headboard that I ordered and paid for at the same time was not delivered for 6 months! It has taken me 6 months to get the bed and headboard I ordered and paid for and have spent hours on the phone to customer service and the warehouse trying to sort it out. None of the systems appear to work and no communication between their customer service and warehouse. Often rude and off hand representatives; drivers were however great. Took them to the Ombudsman who agreed compensation, this is however now being disputed by Bensons. Do not buy from this company and pass this on to your friends and family- spend your hard earned money elsewhere, they do not value the customer at all. Unbelievable, cannot believe that in a competitive market a company can be so careless about the customer.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting customer care from Dave in Southport I have been charged 20% of price of bed for canceling because it is not suitable for my disabled son I will be going to the ombudsman and will be giving bad reviews all over the net for this company I ordered the bed Friday and cancelled it first thing Monday I was told it's in the T&c but didn't get the t&c untill after they took my money”

Helpful Report

Posted 6 years ago

“Bensons for Beds, recommended Servico for fitting my 2 wardrobes August 2018. I have a long story and it would take too long to describe....needless to say it is now May 2019 and I still can't use one of them because of their shoddy workmanship and Bensons for Beds bad customer care. I have received my application from the Furniture Ombudsmen.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Received a faulty bed. Called customer care told to email photos which I did. Email reply says emails take 10 working days for response it's now been weeks still no response and when you call customer services you are told it will take over half an hour in the queue. Disgrace would not recommended to anyone.”

Helpful Report

Posted 6 years ago

“Well customers service absolutely terrible you wait ages for them to answer they never get back to you and you do all the chasing .the drawers are so poorly made they fall apart.now ive to start all over again .drawers came again today and guess what they fell apart when opened .wished i had read these reveiws before i purchased our bed.ja”

Helpful Report

Posted 6 years ago

“Absolutely terrble customer service.you hang on the phone they never get back to you.paud alot of money fir this bed .the drawers were broken on delivery.wait weeks for new after chasing them new ones came .they were broke .now again waiting on the phone for customer service to answer.i wushed i read these reveiws before buying.draws are so poorly made just hope the bed is .”

Helpful Report

Posted 6 years ago

“Bensons for beds sold my aged mother an adjustable bed for over £600. She was not well when she visited the shop and was unable to try properly. The bed was delivered, built up and was promptly discovered not to be appropriate. Bensons were contacted immediately and asked to come and collect without it being used. They have declined and now my 85yr old mother has the anxiety of this which is making her even more ill. Bensons has no empathy, consideration for their customers or scruples. Customer services are a disgrace and took weeks to even bother to reply. Do not go near them if you want any sort of considerate after sales service.”

Helpful Report

Posted 6 years ago

“if only i could give less than one star i would. Having purchased a mattress and bed for my elderly mother (80) a standard number 3... suppose to med soft. We received, and within a few days, my mum struggled to get out of the bed, it was so hard. No problem we thought we will return it.. told to wait the 40 days or so and over that time the mattress would soften (what a load of rubbish) but we waited. Rang again, told to send email with pictures.. sent email... no response... rang again... they didn't get email.. send it again. Every time they want another little bit of info they failed to ask for last time. Delay tactics or what!!! If that mattress is a grade 3 i am the queen (which i am not)!! On top of all that we have to pay to get the mattress taken away and a % for a new one (all in the small print!!) we took that on the chin, although it has to be said, that whilst the salesman bored us senseless with small print and contracts in the shop on purchase he totally failed to mention that little gem. So we await to send the email again with the pictures again, for them to either deny receipt of said email again!!! Would i purchase from Bensons again NO WAY. I want a fit for purpose mattress for my elderly mother, no a lump of concrete!”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,775 reviews