Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,783 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,783 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good experience in store with choosing and ordering. Delivery has been a bad experience though. Delivery slot was from 7am to 1pm. Now 2pm and still no sign of the carrier.”

Helpful Report

Posted 8 years ago

“on the 23 09 17 we purchased a wardrobe bedroom set along with a child mid sleeper our purchase came to £2364.91p. we had our hearts set on this display wardrobe/bedroom set, it was explained to us that we couldn't receive the set until the end of display date. that was fine with us gave us time to have a sort out. we received a call from the office to say the wardrobes were no longer needed for display. so in store arranged a private delivery van who was also going to assemble. we had arranged for Saturday 21/10/17 at 11am. excited. Saturday 11am came no wardrobes. 1pm came still no wardrobes so we rang store who then said delivery driver on way to collect. getting excited again. some time later the phone rang the store sorry delivery driver refusing to deliver he has found mild damage to the wardrobe. so we get in the car and travel the 35 minutes to Kidderminster. the damage to the base of the wardrobe was severly damaged. I asked who had dissembled the wardrobe? Did no one notice the damage? No he says 3 men took it down and none of them notice. I find that highly unlikely. When was it dismantled? Yesterday he said So you mean to tell me you've had since yesterday to ring and tell me,,,, First lie from store NO ONE NOTICED THE DAMAGE. So I asked your human would you be happy to receive this item in this condition? Weather I would or wouldn't isn't relevant he said. So I then went on to ask for a refund. He was not willing to refund as it had to be okied from customer services on Monday. 1030 came Monday he rang to say he was still waiting to hear from them. So my partner rang customer service direct who went on to tell us that the employee was wrong he could of refunded full amount as he had authority to do so he was actually MANAGER and should of known the correct procedure. Lie 2 from store he wasn't able to give refunds due to it being weekend. when in actual fact he could of as the item had never left the store. At 4pm today a full refund was given from store by the same employee. MANAGER. This evening I went to start complaints procedure rang customer service I explained a little of what had happened they went on to say it will be logged {bare in mind no typing or writing took place} so I assume the call was recorded for them to take notes. The only other thing that was said was its been noted to record 7.... WHAT DOES THAT ACTUALY MEAN? Is my complaint going to be taken seriously or not? They would not even tell me what record 7 meant. I asked if we would hear a outcome NO was all I got its internal. I am furious beyond words. No sympathetic apology no nothing. What a stressful and upsetting experience from your Kidderminster store. I seriously hope you will start thinking about training of staff in people skills. It would of been nice for a sympathetic and genuine apology instead of a shrug of the shoulders. unhappy and hurt by the lack of compassion and support we've been given. Thank you for reading we have certainly learnt a valid lesson with this experience”

Helpful Report

Posted 8 years ago

“Did not keep to delivery time slot and there communication and customer focus is poorer”

Helpful Report

Posted 8 years ago

“We purchased a mattress in May this year which cost £1700.00 in the 6.5 months the foam topper has gone from being comfortable to terrible and is now causing severe back pain, which is the reason we purchased it in the first place, Benson Store Banbury wont help and refer you to he customer services line, who are scripted and just pay lip service to your complaints. They contacted a firm called FIRA who in turn sent out a 'bed technician' we are not sure what qualifications the title carries he the 'Technician' spent 15 minutes examining the mattress and concluded that all was well with it and our complaints where unfounded. How he could come to this conclusion after 15 minutes we are not sure as it has taken us 6 months for the mattress to become a problem. He did not discuss the problem with me or investigate the problem area, he asked me to leave my bedroom whilst he carried out his survey. It is apparent that the store is just a showroom and although you go through the process of making a purchase with them once they have taken your cash they wont have anything further to do with the sale, this is worse than buying on line as you are not covered by distance selling. In my opinion Bensons customer service is poor at best and the store a complete waste of time. Don't buy a bed from Bensons.”

Helpful Report

Posted 8 years ago

“Staff in Yeovil shop are polite. You would mark them a 4 or 5. Great so far. My advice is, DO NOT BUY A GRANDEUR ZIP AND LINK BED. DO NOT BUY FROM BENSONS FOR BED'S. IF YOU HAVE A PROBLEM, YOU WILL NOT ACHIEVE A SATISFACTORY CONCLUSION, HAVE LOTS OF GRIEF LOST TIME, HOURS AND HOURS AND LOST MONEY. THEY DESERVE TO GO BUST. LOOK AT OTHER 1 STAR REVIEWS. THEY ARE MODERN DAY ROBBERS. On delivery of my zip and link grandeur bed made by Relyon in February 2017, I noticed massive dipping in both mattress. It seemed, no filling had been put in the centre of each mattress, only around the outside. I complained after 4 days. Bensons sent FIRA to inspect the bed and like so many other people who have had FIRA visit, no fault found. This was in February 17. FIRA ARE NOT INDEPENDENT. THEY ARE PAID BY BED MANUFACTURERS, WHOLESALERS AND RETAILERS. THEY ONLY GET PAID PER VISIT IF THEY FIND NO FAULT. FIRA HAVE REDUCED THE NUMBER OF FAULTY GOODS RETURNEDTO THE MANUFACTURER DRAMATICALLY. I have not slept on this bed since and it is now October. After the ombudsman intervened, Benson have offered an exchange bed, if less money, I do not get refund, if more expensive, I have to pay the difference. As it's a zip and link bed, this restricts the choice. I cannot find a suitable alternative bed in their store. I have asked to cancel order but they want £760 to do this. It's an absolute closed shop, the whole industry. They are very clever in hiding behind their written agenda for any problems. A rubbish company. I cannot believe Reylon beds are involved with this company. I will never entertain looking at a Reylon bed.”

Helpful Report

Posted 8 years ago

“What started off as very comfortable bed didn't last long. Within a few days the mattress started showing signs of settlement. A noticeable lump appeared in middle which made turning over without waking up impossible. Staff in a Bensons store told us there had been a problem with this particular mattress and they no longer sold it. So we didn’t expect any problems resolving the issue and contacted Bensons customer care, who were initially very helpful. They arranged for an ‘ independent’ technician from FIRA to look at bed. He agreed there was noticeable settlement and a lump in the middle. That’s when things went pear shaped. What FIRA said to us but actually reported to Bensons were completely different. Bensons are refusing to accept there is a fault and I am now stuck with a mattress I can’t sleep on. So much for Bensons’ 5 year warranty. It’s not worth the paper it’s written on. As for the quality of a bed costing near £1000? Absolute waste of money. I just wish I had done my research before buying. Update following Bensons reply below. As for complaining to Bensons, don't bother wasting your time. They haven't the courtesy to attempt to answer your concerns. They simply say " Bensons has fulfilled it's obligation to prove or disprove there is a manufacturing fault and we are therefore unable to take this forward". They are happy for me to arrange another inspection - at my expense - as long as they approve who I use and it is not one of their competitors. I think not. I'd rather take my chance with the ombudsman and small claims court. When a company refuses point blank to even attenpt to answer a customers concerns, and that is what both Bensons and FIRA have done, something is seriously wrong.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Nothing went right. The most appalling company. Rude staff, staff that lie and contradict each other. I did manage to get a full refund but not the compensation that was promised. If you value good customer service polite and helpful staff then avoid Bensons for Beds. Has to give one star but they do not deserve it.”

Helpful Report

Posted 8 years ago

“Sent a faulty bed back a month ago, still no refund. Poor management full of excuses. DO NOT BUY”

Helpful Report

Posted 8 years ago

“Igel mattress that cost over £1000 collapsed on BOTH sides, customer service non existant. now taking to court as this is the only way to get a resolution”

Helpful Report

Posted 8 years ago

“We bought our mattress in April 2016. The sale people in store were helpful & knowledgeable. We spent allot of time & many trips ensuring we bought the right mattress for us. The mattress originally was comfortable till...after a year of having the mattress (with good care, rotating etc) it has become indented and very uncomfortable. We have contacted the customer service but was told that as the mattress is over a year old, we have no warranty on the product. A mattress technician was sent promptly and reported that there was no manufacturing fault with the mattress... but he does not sleep on the mattress.Was advise by Benson for Beds to contact the Furniture Ombudsman, which we did and was not successful. Then advise to contact the Trading Standards which we have and discovered that under the Customers Rights Acts 2015 you actually have 6 years (regardless if you have a warranty or not) from day of purchase if any goods supplied are to unsatisfactory. We have written to Benson & Beds as advised to resolve this issue... all we are asking is for a replacement. We received a reply from Customer Services... as we bought the mattress on sale and received a discount we apparently knew that the mattress was faulty at point of purchase... SHOCKING SHOCKING SHOCKING This process has taken us over 4 months and it is still not resolved!”

Helpful Report

Posted 8 years ago

“Delivery! Waited in all day delivered 9pm and £40”

Helpful Report

Posted 8 years ago

“If you're planning on buying a bed go ANYWHERE except Bensons for Beds. Store staff are nice enough but when that mattress fails their after sales care is awful - trust me!”

Helpful Report

Posted 8 years ago

“It's great to see on some review sites, Bensons for beds receive a 5 star. This seems to be from visits to the stores. The 1 star reviews are from people who have had an issue with goods supplied by this company. My wife and I purchased a Grandeur super king zip and link bed from them in Jaunary 2017. We noticed once the bed had been made, massive dipping in the long lengths of the mattress and we had not even slept on them!!. It looked visually like 2 hammocks put together. After 4 days we complained to the store who advised us to contact customer services. They sent FIRA to us after 3 weeks. FIRA technician advised us the mattress "did not look good, but although both mattress were at the maximum settlement of 35mm, this was within thier speciation" After 8 months of going through several processes, not using the bed after 4 week's, going through very challenging times and soul searching that we could be treated like this, we have been offered a replacement more expensive heirloom bed. The crazy part of this is, they have one in Tewkesbury, but will not allow us to travel and try it. If they deliver it and we do not find it comfortable, they will charge us £746.00 to cancel the order/ return the item. Bensons for beds, FIRA and furniture ombudsman are not fit for purpose. FIRA are a £20million company, paid for by furniture manufacturers, wholesalers and retailers. They only get paid if they "find" against the customer. ie, the customer doesn't not win. The Ombudsman is paid by the same people. How can they be independent as they claim. FIRA do not operate under or receive guidelines from the National bed Federation as Bensons claim. Their data is derived from the coalition between them and the furniture manufacturers. So any old specification can be applied, there is no physical policing that there data is fit for purpose. My advice is, be very wary, make sure what you are buying from the store is going to be the same as what you receive. If you do not get a problem, then great. To be honest, do not buy this topper type mattress and keep away from these modern day pirates.”

Helpful Report

Posted 8 years ago

“I ordered bedroom furniture in April 2017. On receipt of the delivery 2 of the 4 items ordered were faulty. This was the start of a long drawn out process that resulted in the replacement furniture being order, not once but 2 times. Finally, in August 2017 i was able to take delivery of the replacement furniture. Benson then have the cheek to say as a goodwill gesture thay are willing to pay £50 for the inconvenience and £25 for each respective day i had to take off waiting on the replacement orders. safe to say i will NEVER but anything from them again”

Helpful Report

Posted 8 years ago

“Bought £1000+ iGel Mattress with apparent 5 year guarantee. Worthless. Mattress collapsed one side. Appalling after sales customer service. STAY AWAY !!!!!!!”

Helpful Report

Posted 8 years ago

“Very poor service! Bought a pegasus igel and price dropped by few hundred pounds eventhough sale advisor said this wouldn't happen. Nobody attempted to contact us . Customer service Non existent. They also called me a different name via email. Absolute shambles! Stay away. Poor quality and shocking customer service. Useless”

Helpful Report

Posted 8 years ago

“Paid £440 for a bed which collapsed after two years. The bed came with a 5 year guarantee. They have refused to honour the guarantee and have said there is nothing they can do. On inspection of the bed the base is made from compressed cardboard and held together with staples. Rubbish quality, rubbish beds, awful customer service. DONT BUY ANYTHING FROM THEM!!!”

Helpful Report

Posted 8 years ago

“I purchased a Morena wardrobe which, to be fair, looks nice but be warned that the rails are not nearly strong enough. They bent almost immediately and one of them has now given way completely. Customer Services took over 3 weeks (with various emails) to finally inform me that they would not replace these rails (I've now had the wardrobe nearly 2 years but have not yet finished paying for it!) and that their charge for a replacement is £23!!!!!! This is APPALLING customer service - 3 weeks to inform me of an outrageous rip off charge (I have looked on EBay and it was possible to obtain a replacement for a third of this cost). So 3 weeks of my clothes being in a heap at the bottom of my wardrobe waiting for Bensons to deign to let me know that they are going to do **** all - 1 day for an EBay order to be delivered. Clearly they don't care about repeat business.”

Helpful Report

Posted 8 years ago

“""Bensons delivered a damaged bed multiple times, lied about my consumer rights to cancel forcing me to accept another replacement. Shocking behavior and now refusing to reimburse for extra time taken off work as stipulated by the Consumer Rights Act. Avoid at all costs.”

Helpful Report

Posted 8 years ago

Bensons For Beds is rated 1.2 based on 1,783 reviews