Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,779 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,779 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute nightmare company from beginning to end. Spend 3 months trying to get a simple mattress which they said they delivered and complained to their sales team, customer service team, head office etc. They admit themselves that there warehouses are a shambles and would never but from them again. Avoid at all costs”

Helpful Report

Posted 8 years ago

“Based on persistent advise from the sales staff in store, I splashed out and purchased a Tempur 'Cloud' memory foam mattress at close on £1500. I run hot and specifically said I had heard memory foam didn't breathe well and was hot to sleep on. Was told this was rubbish and it was top of the range and breathable unlike other inferior memory foam brands. I also queried the softness and was told a new mattress would be harder than that in store which I tried - it could take 6 months to soften. I now have a mattress that is way too hot and way too soft. I've been told I can swap it out given their 40 Sleep exchange policy, at a cost of 20% of the value of the mattress, plus delivery, PLUS the real kicker - whatever replacement I choose I WILL NOT get a refund of the difference in price. Bensons have confirmed this is not in their Terms and Conditions however this is their approach - illegal! All in all a total waste of £1500 and a dreadful customer experience. Be warned, this retailer is fraudulent. So many bad reviews here - DO NOT BUY FROM THEM!”

Helpful Report

Posted 8 years ago

“Faulty mattress broken divan guarantee worthless as they claim lumpy mattress is within their tolerance levels, accused me of faulty assembly of the divan causing the broken board even though they assembled it, their supposed independent assessor engineer was only on their side and I was told to claim off my house insurance £799 down the drain. Do not buy off this rip off company, shoddy goods useless guarantee, you have been warned!”

Helpful Report

Posted 8 years ago

“!!!20% CANCELLATION CHARGE!!! Do not order from this company, there is a 20% cancellation charge on orders, even if they have not been processed, nor dispatched and the delivery date is longer than 2 months away for a stock item. They also charge you 20% of the delivery charge even though you have not had, nor was the delivery booked in. A particular shout out goes to Aman the saleslady in Derby for not informing us of the T+Cs at the time or purchase, her scared manager for not wanting to call me back and the absolute vile excuses for humans who work in the customer contact centre. I couldn't more strongly advise you to STAY AWARE from this company.”

Helpful Report

Posted 8 years ago

“Rude aggressive staff, poor customer service, inflexible delivery system.”

Helpful Report

Posted 8 years ago

“Disgusted by agressive , unhelpful and rude staff. I bought a super king size mattress however the delivery guys were unable to take it up the stairs as it could not be bent being a v firm mattress so it was taken away as 'failed delivery'. When I called the store for alternative /refund , I faced the most rude , aggressive staff who not only refused to pay full refund but also blamed me for the return! . When I spoke to store manger , it was the worst nightmare that one can imagine. She not only defended her colleagues behaviour but simply hung up !. Eventually when I got through the manager, she was most unhelpful, rude staff I have ever encountered , intimidating and threatening that under no circumstances I will get my refund even when the item was returned because their delivery staff made it clear that it was the fault of staff and that if it was a less firm mattress , it could have easily been taken up the staircase. Now I am left with no mattress, sleeping on floor , but blank refusal for a refund , instead offered me an exchange for a smaller and even more expensive mattres ! Over all the most humiliating experience and with financial loss of nearly £600!. So anyone planning a visit to Benson.... think twice ,it's not worth it.”

Helpful Report

Posted 8 years ago

“Disgusted by agressive , unhelpful and rude staff. Never ever will go back and will continue my right for a full refund . I bought a super king size mattress however the delivery guys were unable to take it up the stairs as it could not be bent being a v firm mattress so it was taken away as 'failed delivery'. When I called the store for alternative /refund , I faced the most rude , aggressive staff who not only refused to pay full refund but also blamed me for the return! . When I spoke to store manger , it was the worst nightmare that one can imagine. She not only defended her colleagues behaviour but simply hung up !. Eventually when I got through the manager, she was most unhelpful, rude staff I have ever encountered , intimidating and threatening that under no circumstances I will get my refund even when the item was returned because their delivery staff made it clear that it was the fault of staff and that if it was a less firm mattress , it could have easily been taken up the staircase. Instead she started to read out the T&C .... Now I am left with no mattress, sleeping on floor , but blank refusal for a refund , instead offered me an exchange for a smaller and even more expensive mattres ! Over all the most humiliating experience and with financial loss of nearly £600!. So anyone planning a visit to Benson.... think twice ,it's not worth it.”

Helpful Report

Posted 8 years ago

“After previously looking at beds we decided to go & have another look as benson had the one we wanted. 20% off offer seemed great so we took the plunge & decided to go for the whole package (base, mattress & headboard). Sales rep took 10% discount before being able to start the process of trying to get 3 years int free. Waited for 15 mins for the counter to go down until finally being told that because we had just got married & my name had changed i needed to produce a marriage certificate (everybody obv carries those around all the time with them!) so we travelled back home with kids in tow (25 miles) to get certificate, was told the store closed at 8pm, arrived back at 5past 6 to a closed store! absolutely furious by this point!! went back last night to re-do the whole process, got accepted only to find out that they hadnt included the headboard! Tried telling me i said no to a headboard even though that was about 80% the reason we wanted that particular bed. Currently waiting for the store manager to start their shift at half 11 to get a phone call & try to fight getting my deposit money back through no fault of my own! sales rep just clicked the terms & conditions on my behalf as it was 5 to 8 & he wanted to get home.... Worst experience ever!!!”

Helpful Report

Posted 8 years ago

“I paid for my wardrobe in 17/01/17 full price !!! After ten weeks the boys come with missing part ... I still look for the rest today ! The worst was that nobody knew anything about two weeks where is rest and I gave my old wardrobe a charity So you can imagine that chaos at my home.Unfortunately I did not read Terms neither Reviews Think twice before buying something fro bensons !!!”

Helpful Report

Posted 8 years ago

“CRAP BEDS AND SERVICE”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY!!!! I kid you not, worst experience with any store i've ever had in my life!!! I am now at my FOURTH ATTEMPT at trying to obtain my order, after 3 DELIVERIES OF THE WRONG ITEM!!! which i originally ordered from the Wednesbury store in DECEMBER 2016. Not only that i stupidly went in again a few weeks ago apparently undeterred by my so far shocking experience with them, and ordered two bedside drawers, they were delivered on Monday and one of them was BROKEN!!! you could clearly see that it had taken a MAJOR BLOW to it BEFORE IT WAS DELIVERED to us. I literally feel like i'm being PRANKED now because i just cant understand how they can get it WRONG AGAIN AND AGAIN Personally i think there is some rebellion going on with their workers, because the workers at the delivery centers appear to be loading the wrong items over and over again, the delivery guys appear to have NO TRAINING on how to load and unload items properly and without causing damage, and the customer service operatives say they will do something and either they don't do it or THEY DO IT WRONG!!! . Either way I WILL NEVER BUY FROM BENSONS AGAIN. They need to be investigated by WATCHDOG and i feel like contacting the BBC to see if they can find out exactly what the hell is going on with this company.”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY! I kid you not, worst experience with any store i've ever had in my life!!! I am now at my fourth attempt at trying to obtain my order, after 3 deliveries of the wrong item!!! which i originally ordered from the Wednesbury store in November 2016. I literally feel like i'm being pranked now because i just cant understand how they can get it wrong again and again. Personally i think there is some rebellion going on with the workers at the delivery centers and they are screwing up peoples deliveries on purpose, either that or disgruntled customer service employees who are doing the same. Either way I WILL NEVER BUY FROM BENSONS AGAIN”

Helpful Report

Posted 8 years ago

“DO NOT BUY FROM BENSON... bad products ...terrible firm...customer service...non existent!!!”

Helpful Report

Posted 8 years ago

“Bought a new mistress in 2013, we told repeatedly that due to the type and value the mattress did not need turning or flipping. We were told to ignore the instruction book which, as this would cause damage to the mattress. 4 years down the line we the mattress is beginning to wear and Bensons will do nothing as we have been negligent. Had we been told we would be done the care, as were told not too we did not. Also new item when they sent FIRA, the slates have to be no more the 6cm apart.... our at 10. Shame the neglected to tell us this as the time of purchase”

Helpful Report

Posted 8 years ago

“Ordered a bed in January 2017, sales lady was very nice and when I questioned about poor reviews was assured that mainly people only put poor reviews up. Waited 8 weeks for delivery as expected. Was not informed delivery could only be Wednesday !. To accommodate this a family member be at my home for delivery. I know the wardrobe fitted on wall, however did ask family member to ask if it would fit on a different wall, which he did and awas assured it would fir. Unfortunately they obviously hadn't accounted for the wardrobe trim and width this it occluded my window. The drawer was damage and one of the lights did not work. The cable for the lights was jammed under the wardrobe. I emailed Bensons with my concerns and was basically told it had been signed to say we were happy with delivery. . Why someone would be happy with a damage drawer, broken light and cable jammed is beyond me !!. However it was arranged for the problems yo be rectified on 23rd April. Wardrobe was moved , light fixed. But wrong drawer ordered. Family member phonedMon 24 and I e-mailed. From phone call was told that we could not be updated until Wednesday. Phoned Wednesday, put through to manufacturers in Germany. Told drawer would not be in country for another 2 weeks ! . Until this drawer is fitted, I cannot reassemble my bed and am unable to order a mattress due to limited space. Your customer service is the worst I have ever experienced, I'm still waiting for a reply to my e-mail”

Helpful Report

Posted 8 years ago

“My husband and I were interested in buying a single bed ,sold as seen in Bensons ,we asked the simple question what would happen if the bed got damaged when being delivered to us as it wouldn't be packaged as new , the salesman who actually turned out to be the manager was not only very rude but extremely sacastic saying what do you expect when you buy sold as seen theirs going to be damage , we said we had seen the two chips on the bed and accepted it but asked our question again getting more sarcastic replies before he stomped off , what terrible customer service , shame on you Bensons !”

Helpful Report

Posted 8 years ago

“I wouldn't even rate it 1 star, Benson for Beds is terrible and I regret my purchase. The base of my bed is damaged, the delivery men would have noticed it but ignored it. I have since Oct 16 have been trying to get this replaced. Calling Customer Services (CS) is a joke with waiting times over 20 minutes and it doesn't matter what time you call, they are always experiencing high level of calls. I last spoke to CS on the 27th Feb 17 who assured me that an urgent replacement will be arranged - 4 weeks. Having chased Benson Beds again, the telephone call had not been logged nor had a replacement been ordered - so 8/9 weeks on.... further delays. I requested details for the complaints department, only to be told that the lady I'm speaking with is the contact!!! who no longer wanted to deal with his since my annoyance must have come through in my tone. I refuse to call CS due to its long waiting time and always email. Shocking, that customers are treated like this. I guess it doesn't matter now that the good are paid for!”

Helpful Report

Posted 8 years ago

“Spent £2000 on furniture and when it was delivered the driver damaged our floor in our new flat (didn't use the right equipment to carry the goods in) then hid the damage with the box so we didn't notice till they left. We called customer service who told us the driver would not take responsibility and therefore we cannot do anything even though we sent proof of pictures (before and after) of the damage. Customer service were very rude which added to the frustration we already feel at having what was supposed to be a trusted company cause visible damage to our beautiful new flat - very disappointed especially as customer service have also told us that we are unable to refund he items because of the wait - even though this wait was due to ongoing enquiries on this issue. Will never shop with bensons for beds again and very disappointed about the whole situation. Very unprofessional bensons for beds for not taking responsibility for the damage you caused and rude behaviour of more than one of your customer service team.”

Helpful Report

Posted 8 years ago

“staff in Bensons in Hartlepool made my blood boil today, and because of that we decided not to buy anything from them. Now when I read the reviews I am so glad we didn't!”

Helpful Report

Posted 8 years ago

“The bed base was damaged when it was delivered in Oct 16. I have had to constantly chase for updates, 7 months on I am still waiting for the replacement. Just sent yet another chaser today.”

Helpful Report

Posted 8 years ago

Bensons For Beds is rated 1.2 based on 1,779 reviews