Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,776 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Worst store experience. Nobody at the Loughborough store is ready to listen to the customer. Worst customer experience ever. They do not explain return policy and are only interested in the money they make. I will never be buying from them again.”

Helpful Report

Posted 7 years ago

“We were promised delivery of a mattress on a given date, with a time slot of 07.00am - 1.00pm. In the circumstances we disposed of our old mattress early in the morning in order to receive the new one. Nothing happened - I called Bensons to ask for an update at 2.00pm to be told that the delivery men were running 2-3 hours late and our mattress would definitely be delivered later that afternoon. I called again at 5.00pm for an update and was told that it would be delivered that evening. Nothing happened. We spent the night in arm chairs, not comfortable for me having injured myself and walking with crutches. Next morning I called again and was told that their transport dept. were working out the daily route for deliveries. No confirmation that our mattress was en route. It did finally arrive around 11.30am. My main annoyance is that no-one in the company had the courtesy to keep us informed of the delay and made promises which they could not keep. We will NOT be buying anything further from Bensons in the future.”

Helpful Report

Posted 7 years ago

“The staff are unhelpful. The delivery drivers are rude and the service is appalling. They are the worst company that I have dealt with after Legal and General. Customer service are incompetent to the level of high art. I would warn anyone against using this company.”

Helpful Report

Posted 7 years ago

“Shocking company still ongoing problems After 4 weeks wait only got half a bed they have lost the other half Sleeping on the floor”

Helpful Report

Posted 7 years ago

“Carriers buzzed intercom to say the delivery arrived. That was the last Iheard. 2 hrs later after 3 attempts finally got customer service. The carriers said they couldn't deliver upstairs to appt. Found out later they don't deliver beyond 4 floors and I'd told them the lift was out of order that day. So beware if you live in an appt Sales did t advise me of this and carriers disappeared without telling me. Can't get full refund. They said there'd be a 20% cancellation fee. Shop elsewhere.”

Helpful Report

Posted 7 years ago

“Absolutely useless. Furniture arrived broken. Replacements not delivered correctly and still waiting on drawers. Communication between departments obviously doesn’t happen as had an email to tell me how to fix the furniture that has already been taken away by delivery guys. I have 2 of someone else’s futons say in my hall and damaged floors from delivery guys. Called again today to be told that our replacements had yet again not been ordered properly so more waiting. Would not recommend to anyone. Ordered in jan 18, still waiting..... but it’s ok they offered me vouchers! No thanks. I would never buy from here again. Still waiting for satisfactory resolution.... I’m not going to hold my breath.”

Helpful Report

Posted 7 years ago

“Very bad experience. Customer service are the worst ever we've dealt with. Long waiting time over the phon 45 min . They were rude and unhelpful. We bought a bed for my parents and it broke the second day. We're still trying to talk so somebody to fix it. After two calls they saod someone will call back next week.”

Helpful Report

Posted 7 years ago

“Delivery date for 2/5/18 no bed and no phone call from them to explain. Now being told the couldn’t deliver on the date they sent so they have passed our bed to a third party who only deliver in our area on a Wednesday. Customer service is non existent and when I finally got to talk to someone the attitude was disgraceful. DO NOT SHOP HERE a shambles of a company”

Helpful Report

Posted 7 years ago

“The base of my bed collapsed and you won’t fix it as it’s my fault for sitting on it and standing on it when I change the sheets. This should not cause it to break its made very cheaply with cardboard. £1300 it cost me! Disgusting”

Helpful Report

Posted 7 years ago

“Customer service is out of control. Do yourself a favour and shop elsewhere.”

Helpful Report

Posted 7 years ago

“Process for managing customer complaints and accepted cards policy. I attempted to pay for a mattress online with a Euro payment card. Delivery was going to be to a UK address but the card could be used as only cards with a UK billing address could be taken. When I called up I was told this was the policy online, over the phone and in store. I asked how could I complain about this to be transferred to customer services, only to have to wait 35 minutes for the call to be answered. I was told that they couldn't handle my complaint and I need to contact the ombudsman or email them. I emailed them and only got a response 10 days later. Their response was 'I'm sorry you were unable to use your card . . . Its stated in our terms and conditions'. There was no attempt to manage the complaint better. They have lost custom as a result of their backward approach. I have since been able to buy an equivalent mattress for less using my EURO payment card with argos. I will not use Bensons for beds ever again due to their lack of efficient customer service and ridiculous terms and conditions for payment.”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THEM!!!! I urge people to stay away from purchasing from this company. They lie about a 40 day comfort guarantee and lure you into buying from them by repeatedly telling you that. My mattress was completely faulty and i called Benson For Beds 3 days after receiving the item to explain this. They sent out a so called 'technician' (who i believe is biased with his testing to benefit Benson's) who came out and tested the mattress. I repeatedly called them for an update and it wasn't till 3 weeks later that they told me that the technician said that the mattress is faulty due to customer misuse!!!!! We slept on the mattress for one night and it was the worst mights sleep ever! I called within 5 days of having the item so how could we have possibly misused the item?! Customer service was appalling as they refused to let me speak to a manager. My baby was crying so I asked the guy on the phone to give me a call back and he refused!!!!!!! He said he had explained everything i needed to know! I explained as i wasn't happy with the outcome and if i could please call them back, he then started shouting at me over the phone saying they wont be dealing with my complaint. I was absolutely disgusted and appalled by their behaviour! He could clearly hear my baby crying over the phone and when i asked to speak with them later on 'their terms' he told me to hang up if i had to go but they wouldn't be calling me back and wouldnt speak to me in regards to this order again. I honestly cannot believe that they are allowed to trade the way they do in 2018. I feel like watchdog or trading standards needs to expose them for scamming money from innocent people who work hard to earn their money. Please read an article from The Guardian 'Getting that uncomfortable feeling about a £700 mattress from Bensons for Beds' explaining why Bensons For Beds are professional scam artists! Take my advice and please stay away.”

Helpful Report

Posted 7 years ago

“Everything about their customer service is appalling. Placed order 30/01/18 then found out later that my order was coming from another company (Kingstown/Consort furniture) Had I known this at the time I would never have ordered anything as this company has some of the worst reviews ever seen! Should have been delivered 12/02/18 but got a call at 6:45pm not coming. This is after waiting all day. Arrived 13/02/18 one wardrobe was faulty delivery crew said someone would come back to rectify. Nobody came or contacted me, I called Bensons and they sent Homeserve out 19/02/18. The guy who came just looked in amazement and said he could not do anything with it but would submit a report with pictures to Bensons. Never heard anything from Bensons so I rang and waited and waited probably 30 to 40 minutes I was told someone from Kingstown would come they arrived 07/03/18 could not fix problem and advised a new wardrobe required. Great at long last something happening.....yes you guessed it no new wardrobe arrived. By this time I had had enough and rang Bensons and said I wanted a refund for the wardrobe, they said OK and would arrange for Kingstown to collect it ..........Waiting over no Kingstown! Rang Bensons again saying I would have the wardrobe removed and put into storage and send them the bill!!! At last on Friday 13 April (guess what I was thinking) it happened a van arrived with real people it wasn't a dream the pile of junk was removed and eventually on 20/04/18 I actually got a refund it was over. I have looked at the number of times I called Bensons and I think it was 31 ,they seem to have some sort of "star" system when you call they tell you to use your order number followed by star 1 or 2 etc my last call to them was star 29 !!!!! I know I made calls and did not get star rating. All in all it has taken nearly 3 months to sort out a relatively simple problem, you either get a replacement or a refund "SIMPLES" NEVER NEVER buy from Bensons if things go wrong you will wait forever. The amount of times you are in a queue when you call and the wait is 30 minutes or more is unbelievable, you do have the option (sometimes) to press number 1 for a call back and SOMETIMES you actually do get a call back. They promise you the world and all you get is a grain of sand.Steer clear. It was a standing joke for a while, my wife would get home "Have you heard from Bensons today" and eventually when she came in I would automatically say "NO" before she asked the question !!!”

Helpful Report

Posted 7 years ago

“Horrendous customer services, the staff are not very helpful don't seem to care. I have been messed around continuously, don't waste you're time”

Helpful Report

Posted 7 years ago

“Strongly advise never to buy anything from here have been severely messed around with, the customer service experience is like going back thirty years, shockingly bad”

Helpful Report

Posted 7 years ago

“Bought divan base and mattress set, headboard and separate mattress in October. divan base (Silent night), was not made as it was shown in store, was very poor quality, the material was thin and pulled tightly over a frame so you could see the frame sticking out of the material. 1st delvery told it was faulty, second delivery same issue plus base was soiled, told was faulty and that it was being rectified in the lab, third delivery (delivered under special care) same issue, looked into it, was promised, following contacting md's office, that bed would be redesigned but just been sent a photo as I do not want to stay in to receive another faulty bed, and it is still faulty. Reason I keep accepting to let them try again is that on their system, they have taken the managers discount from the divan and mattress set so they are saying I paid less for it than I did - in effect they are telling me I paid less for the divan and mattress set than the mattress only. I say you have to spread the discount over the whole invoice but they say they cant and will only given me a refund 20% less than they should do which I cannot buy a new bed and mattress for. This is now with the ombudsman - what an absolute farce - never buy from Bensons - very poor quality, very poor customer service - take 40 mins to answer the phone and a week to answer an email, and too expensive”

Helpful Report

Posted 7 years ago

“I have never been so dissatisfied with a company in my entire life. I ordered two king size beds. They sent me a delivery date which I could not attend to. I called the warehouse number as indicated and was told that the next delivery date is not the next day but the day after. I put my order on hold and said please book me in for 48 hours later. To which I was transferred to another department. This other department then told me that my delivery date would be a further 11 days later. When I advised that this was unacceptable and to leave the delivery date as it was, so I could try and work a solution around it, I was advised that the beds had been off loaded off the van and it was not possible. I am talking about a space of 5 - 7 minutes. So you are telling me that within this short time of 5 - 7 minutes you have taken 2 king size beds off a van. They have received the note (that it was on hold and not cancelled I may add), walked outside to the van, with two or three people, to locate the right beds (of a van I would assume to be full of beds) and remove them from the van. Bensons for Beds are you insulting my intelligence here?? I wrote to the CEO to express how insulted and upset I was to get no response of any interest. They stick with the claim that they had physically taken those beds off the van in that short time. Well miraculous. I will be timing the men or women who are delivering the beds, when they actually turn up (one month later from my order date), how quickly they can get them off the van and into my house. I will never ever use this company again, or its other company Harvey's and I will be passing on my disappointment to every single person I meet, not to mention discussing it on social media. I strongly recommend that anyone uses a professional company for beds and home furniture as this organisation - Bensons for Beds, clearly has no interest in customer satisfaction, just the money in the bank!”

Helpful Report

Posted 7 years ago

“Awful!! Don’t even waste your time!! My partner took a day off work (unpaid) because they said they would deliver between 12-6 then got a call in the late afternoon to say it won’t be delivered till between 6-730 so he just lost a day for nothing! Rude unprofessional staff in the Hayes branch, sold us the wrong mattess after showing them the one we wanted more then a few times and got the firmness wrong even though we told them 3/4 times. Lesson learnt.. much rather pay more and go to dreams in future.”

Helpful Report

Posted 7 years ago

“What can I say about this company. Just disgraceful from the branch to the customer service. Bought an expensive bed for my son August 2017. There were faults from the outset. It has taken me until last week to get them resolved and involved me taking off no fewer than 9 half days off work (between waiting for deliveries and maintenance men in). The compensation they offered was £75.00. The worst company I have ever had the misfortune of dealing with.”

Helpful Report

Posted 7 years ago

“Bought a bed online in their half price sale, I though surely if I was paying £1200 full price for this it's going to be good so at half price I'm onto a winner! So wrong......The mattress within 2 weeks had two troughs exactly where we sleep with springs protruding, the divan base is cheap and poorly made and overall the quality of the bed is awful. Its easily the most uncomfortable bed I have ever slept on. After speaking to customer services it was apparent they have an answer for everything and have no intention of helping you to resolve any issues just fob you off with nonsense. I've now put it down to experience and will not recommend or buy from them again.”

Helpful Report

Posted 7 years ago

Bensons For Beds is rated 1.2 based on 1,776 reviews