benuta.co.uk Reviews

Name: benuta.co.uk
Address: Hohe Str. 87, Bonn, North Rhine-Westphalia
Rating: 4.21

4.2 Rating 436 Reviews

79 %

of reviewers recommend benuta.co.uk

About benuta.co.uk:

Our heart beats for carpets and home accessories. For us, home is the place that expresses our personality and individuality and invites us to feel good and relax. We believe that anyone and everyone can easily create such a place for themselves. That's why we do everything we can to support our customers with our products and an inspiring shopping experience.

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benuta.co.uk 5 star review on 17th May 2025

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab company to deal with who offer stunning products not in your high street. Just ordered a second rug with a super discount”

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Posted 4 months ago

“Beautiful rug”

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Posted 4 months ago

“Great selection of rugs with very usable search filters etc”

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Posted 4 months ago

“Love the website. Shame my rug sheds so much, it’s put me off making more orders. But good customer service”

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Posted 4 months ago

Hi Rhianna, Thank you for taking the time to leave a review! We’re thrilled to hear that you love our website and appreciate your kind words about our customer service. However, we’re truly sorry to learn that you’ve experienced shedding with your rug. Customer satisfaction is our top priority, and your feedback helps us improve our products and services. If there's anything we can assist you with or if you have further concerns, please don’t hesitate to reach out to us. Warm regards, The Benuta Team

Posted 4 months ago

“Very good service, good delivery time.”

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Posted 4 months ago

“I am so disappointed with my purchase. The rug was expensive but looks like a cheap cut off. It was packed so tightly that there is no way of saving the original packaging to return this rug. I would like my money back.”

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Posted 5 months ago

Hi Linda, Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience with your rug has been disappointing. We understand how frustrating it can be when a purchase doesn’t meet expectations, especially given the investment involved. We appreciate your comments regarding the packaging and will take this into consideration as we work to improve our processes. Our aim is to provide products that our customers love, and it’s clear we fell short in this instance. If you need assistance with your return or have any further concerns, please don’t hesitate to contact our Customer Service team. We’re here to support you and want to ensure a better outcome moving forward. Warm regards, The Benuta Team

Posted 4 months ago

“Quick delivery and helpful customer service over the phone”

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Posted 5 months ago

“Ordering process was okey. Delivery was as expected.”

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Posted 5 months ago

“There was a good selection of items on the website. Easy process when ordering and excellent delivery time.”

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Posted 5 months ago

“Excellent range at an afforable price point.”

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Posted 5 months ago

“Beautiful rug worth every penny”

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Posted 5 months ago

“Good and quick delivery”

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Posted 5 months ago

“Delivery service was good and I was kept updated with progress”

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Posted 5 months ago

“Buying online has always been a concern to me but on this occasion I was very impressed. I was even more impressed when I contact Benuta Customer Services as I had a question or two. I was given not only the information but also a very generous discount on the Wool Rug in Jamal Blue. Thank you so much Benuta.co.uk”

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Posted 5 months ago

“It is a bit arduous returning rugs from the UK. You've got to find an email with the original invoice, email them to request return, affix customs notice and original invoice to outside of box in a clear pocket of your own construction and its a big heavy box to take to a Parcelforce office especially in December when the post offices are rammed. The returns label that prints off the email is too small so you end up screenshotting the return label and blowing it up in printing. You fill out a custom label asking for custom code (I had to email customer services who told me I didn't need to fill this out). All in all it wasn't smooth and seamless. Returns should be easier and presumably the thin large rugs need backing tape or sticky underlay to stay flat (this is a non-tested belief and therefore speculation).”

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Posted 5 months ago

Hi there, Thank you for your review and for sharing your thoughts on the return process. We’re truly sorry to hear that you found it to be cumbersome and confusing, especially during such a busy season. We appreciate your feedback about the returns label size and the customs documentation. Your input is helpful as we continuously work to improve our processes. Regarding the rug's flatness, we understand your concerns and will take them into account for future product considerations. If you have any further questions or need assistance regarding your return, please don't hesitate to reach out to our Customer Service team. We’re here to help! Warm regards, The Benuta Team

Posted 5 months ago

“Didn't realise goods came from Germany but order despatched quickly with full tacking info.”

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Posted 5 months ago

“Lovely rug! Perfect for my cat!”

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Posted 5 months ago

“The ordering process is user friendly. The photos are not accurate pertaining to my particular order. The rug looked much darker and thicker than it in fact was.”

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Posted 5 months ago

Hi Valma, Thank you for your review! We’re pleased to hear that you found our ordering process user-friendly. However, we’re sorry to learn that the rug did not meet your expectations in terms of color and thickness. We take your feedback seriously, as it helps us enhance our product descriptions and images. If you would like to talk about your experience further or need assistance, please feel free to reach out to our Customer Service team. We’re here to help! Warm regards, The Benuta Team

Posted 5 months ago

“2 rugs from Benuta now and so happy with both!”

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Posted 5 months ago

“I cannot speak highly enough of Benuta - excellent quality rugs and first class service. Thank you so much, look forward to doing business again!”

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Posted 5 months ago

benuta.co.uk is rated 4.2 based on 436 reviews