Bertie & Jack Reviews

Name: Bertie & Jack
Rating: 4.93

4.9 Rating 863 Reviews

99 %

of reviewers recommend Bertie & Jack

4.9

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

hello@bertieandjack.co.uk

Location:

25 Frankland Close, Bath
Bath

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Bertie & Jack 5 star review on 8th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bertie and Jack have been part of our lives since 2009 when we bought our first love birds picture as a wedding gift to ourselves. We have added to our collection over the years. We love them!”

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Posted 7 years ago

Thanks so much for the review Jan and for your continuing support. Here's to your growing collection!

Posted 7 years ago

“Again extremely happy with the artwork purchased from Bertie & Jack.”

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Posted 7 years ago

That's so lovely to hear Morag - thanks for taking the time to give feedback.

Posted 7 years ago

“Excellent customer service!”

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Posted 7 years ago

“Fantastic service. Needed this delivered promptly as is a wedding gift. Was told to request that with my order and picture was delivered within 2 working days! It is lovely. Would highly recommend Bertie & Jack.”

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Posted 7 years ago

Thanks so much for the lovely review. We hope the happy couple love their gift too!

Posted 7 years ago

“It was the perfect engagement present. The recipients were delighted with it!”

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Posted 7 years ago

We're so pleased they like it. Thanks so much for the review.

Posted 7 years ago

“The service was excellent, my order came within 2 days, and free delivery was great. I had bought 2 other pictures in Bath which were a bigger size, it would be good to be able to get these from the website as well, though I am delighted with my "mini"”

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Posted 7 years ago

Thanks so much for the fab review Valerie. We do have a range of artworks and sizes available to buy online, but I think that the design you chose was available in our mini size only. We're sorry about that, but pleased to hear you are still delighted with it!

Posted 7 years ago

“I contacted the company to ask for a small personalisation to be made to my order and they were extremely helpful and willing to oblige. I received my order 2 days later. Super fast delivery and the picture is perfect!”

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Posted 7 years ago

We're so pleased that we were able to help. Thanks for the review - we really appreciate it.

Posted 7 years ago

“It was exactly what I asked for, super quick delivery and perfectly packed so it came without a scratch. Sent with tracking so i didnt miss delivery. It was perfect, a great gift! It could do with the ability to add a bigger message if needed but I just wrote one on.”

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Posted 7 years ago

Thanks so much for the review Tara. If you should ever want to include a slightly longer personal message on the mount, do get in touch via email at hello@bertieandjack.co.uk. I'm sure we'll be able to help :)

Posted 7 years ago

“I liked the use of the cut out piece of card as as a gift tag, though was a bit restricted in the number of characters I could use to leave a message on it!”

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Posted 7 years ago

Thanks for the feedback - we really do appreciate it. If you ever want to include a slightly longer personal message on the mount, then do get in touch by email at hello@bertieandjack.co.uk and I'm sure this is something that we would be able to accommodate. Best wishes, Ellen

Posted 7 years ago

“Everyone at Bertie and Jack (particularly Becky and Ellen) has been fab. Swift, courteous service and a wonderful personalised wedding gift that we know our friends will love. Thank you!”

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Posted 7 years ago

Our pleasure Kate! Thanks for the review - we really appreciate it.

Posted 7 years ago

“Lovely product and delivered very quickly. Perfect.”

Bertie & Jack 5 star review on 27th July 2017

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Posted 7 years ago

Wow! What a fab picture - this looks great up. Thanks for sharing :)

Posted 7 years ago

“I bought Love at first sniff for my husband as a first wedding anniversary present, we have a daschund and just love them so much. We love Bertie and Jack and have a couple of them, it reminds us of our time living in Bath. They are wonderful and so unique.”

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Posted 7 years ago

Thanks so much for your kind words and we're really pleased that our artworks serve as a memory of your time living in Bath :)

Posted 7 years ago

“It is beautiful and will make a great present for a little person”

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Posted 7 years ago

Thanks for the review - we're so pleased you like it.

Posted 7 years ago

“Print = beautiful made my friends birthday extra special thank you!”

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Posted 7 years ago

Oh we're so pleased Georgia. Thanks for the lovely review x

Posted 7 years ago

“Excellent customer service when I needed advice on completing my order and a prompt return of postage charge which should not have been applied to my order. The products are lovely.”

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Posted 7 years ago

Thanks Kathleen - we're pleased we were able to help.

Posted 7 years ago

“It finished of my new baby's bedroom”

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Posted 7 years ago

“It finished off my new babies bedroom”

Bertie & Jack 5 star review on 18th July 2017

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Posted 7 years ago

We love the picture Lisa - so pleased we could provide the finishing touch!

Posted 7 years ago

“The picture was just as I requested and arrived 2 days later! Excellent present for a wedding”

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Posted 7 years ago

Thanks Lucy. We hope the happy couple like their gift too.

Posted 7 years ago

“Beautiful result, efficient service, personalised and the perfect wedding gift!”

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Posted 7 years ago

Thanks for your kind words Georgina, We're so pleased you like it.

Posted 7 years ago

“Sent for three prints love them all, they've made everyone who has seen them smile and go away with details of your website.”

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Posted 7 years ago

Thanks Ann - we're pleased to hear you and your friends are enjoying them.

Posted 7 years ago

Bertie & Jack is rated 4.9 based on 863 reviews