“I bought a swarovski item during the autumndeals. Best Secret reduced the price from 74,99 to 59,99.(black price 59,99). On the 19 th of october best secret promised an extra 15 % off untill midnight.
Now best secret pretend the swarovski item was no autumndeal. They lie and cheat customers. Dont trust them, They have the worst customerservice.
NEVER BUY FROM THIS WEBSHOP, NEVER TRUST THEM, THEY GO ON WITH. CHEATING CUSTOMERS. 😡😡😡😡😡😡”
“Oplichters en bedriegers zijn het en ze plegen valsheid in geschrifte😡😡😡, herfstdeal gekocht en geen extra korting gekregen. Klacht zal ingediend worden bij de economische inspectie.
Jullie mogen nog 20 keer reageren dat mijn aankoop geen herfstdeal was. Ik heb de bewijzen (screenshots,).”
“Very poor customer support. I have placed an order on 21st July (for 900 EUR) which to this day never reached me. I have contacted their support several times, and all I got is a standard reply that they will look into it and refund within 9-10 days. This was 20 days ago. Nor my parcel or a refund was initiated from their side, and on top of that they are now ignoring my emails/complains as well”
“Serious problems in the return process! The retur package was sent to BestSecret on July17 and until today it didn't arrive!I sent a lot of emails and their only answer is to be patient.I think the only my chance is to complain to the competent authorities. Surely the package and my money are definitely lost!”
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I am a long-time user of Bestsecret, a diamond member with a lot of distributed invitations, to mention that in all those years I had 3 refunds.
Last order, they sent me the wrong color of boots (Högl), but I liked the model, so I left them, only to have them break on the sari after one wear.
I wrote to the customer service if I can return such a product, to which they replied normally yes, that two weeks after sending (and after sending a couple of emails to CS about the package and the refund) she would receive the package with the same boots back with a letter, we apologize but we do not accept returns of used goods.
Worn goods that broke after one wear?!?!
They were so disgusted with me that money was no longer in question, I asked them to delete my account because I didn't even want them to have my name in the database, nothing.
They are disgusting and I am so sick of them, the customer service is a disaster!”
“I used to buy there but will not anymore. I had to return 2 items - one of them were shoes that were too small - I tried them at home and processed a return on the next day. I was refunded only for 1 item, after putting a complaint, they told me the shoes didnt pass their inspection (I returned them as they were recived, in the orinal box etc) and that I will not recive a refund for them. This was 2 weeks after receiving my return, they did not informed me there was sth wrong with the return until I contacted them via complaint, no explanation from their side, no refund and they didnt retun me back the shoes either. Dont buy there, very poor and dissappointing customer service!”
“Extremely disappointed! I have been waiting for my order for more than 10 days and at the end it arrived different size! No one replied on my complains for the long delivery. Very bad service”
“The jacket i received was smelling. I tried washing, putting it on a fresh air for.more than 4 days.... It is still smelling horrible, and i can't wear it.
I think best secret are not storing the items properly and i could also assume the items are not original.”
“I ordered a Pennyblack jacket just for 62,90 €. When I received it, it seemed like it wasn't authentic. So I decided to contact with official Pennyblack e-shop in order to ask if Best secret is their client and they answered me that they can't guarantee about authenticity of my jacket. So Best secret sells non authentic items 😡😡😡”
“LET OP -> Bij retourneren van een product (Afterpay) naar BestSecret: kijk naar het artikelbedrag en eventueel de korting. Het kan zijn dat je het kortingsbedrag TOCH als restbedrag moet betalen, omdat ze een initiële bedrag doorgeeft aan afterpay/ riverty i.p.v. het bedrag waar al de korting van ingehouden is.
Voorbeeld: artikel origineel €100,- met 10% = €90,- -> artikel in afterpay €100,- (maar moet €90,- zijn) -> retour gestuurd credit van €90,-, dus staat er nog €10,- open. Dit klopt niet maar doen ze op grote schaal. ofwel oplichten maar klagen helpt niet. Check je te betalen restbedrag goed na bij retour zending.
DIT LEVERT ZE VEEL GELD OP!”
“Hello! We are forced to write here because other attempts do not produce any results. Our family has been a client of the Best Secret online store for many years. (diamond status). During this time, an amount of more than 1000 euros was collected in the form of vouchers, which can be exchanged for the desired product in the same store. At the end of November, we wanted to give Christmas gifts to relatives, but we discovered that all three accounts were blocked and it was impossible to order anything for a reward or money.
We contacted the support service by phone, but they could not help us, as they are not competent in this matter.
Several letters were sent to the company's office, to which a standard and rather rude response was received (other regular customers also received exactly the same letters). We are deeply disappointed by this attitude and demand that Best Secret adequately resolve the issue. We have vouchers totaling €1200 that we have been collecting for years, they are now blocked, but according to German law we have every right to use them!
Best Secret has no right to take them away! We're waiting for answer .”
“I have been a loyal customer for 2 years. Now they terminated my account with no explanation. The only thing I can think of that I returned items and they did not have enough income on me. Very disappointing because that is part of online ordering.”
“Be cautious with this merchant. I returned the product with reference number retour-2075895932-0,and I have not received a refund. After 2 months, I am still receiving promises that I will get my money back in 15 days. After 15 days, I receive another email instructing me to wait for an additional 15 days, and so on. Besides selling counterfeit products, they also fail to adhere to the product return laws. If you value your money, work diligently, and avoid this online sales platform.”
“I ordered a Coccinelle bag and it was awful. The bag I ordered looked like it was used. The stiches were wide like someone tried to put more items than possible in the bag, the bottom part was damaged and darkened on some spots and it came packed horribly. The dust bag was scrunched up (the bag was outside of it), the strap was not protected and all tangled and the metal parts also weren’t protected. I ordered 20€ Zara bags that came better packaged than this 122€ worth bag. I wanted an exchange but they don’t do that. They offered me a 20€ voucher (???) or return which is laughable considering that I have to go to the post office and waste my time because of their mistake and then wait who knows how long for them to give me back my money.”
