British Heart Foundation Reviews

"Dont deal with these guys - certainly not the Biker store . I thought I was doing the right thing donating three leather sofas (rather than dumping them) because they were in good condition (had been lightly used in a high end holiday let) . My replacements were delivered on the Thursday and I had BHF booked to collect the old ones on Friday morning. At no point had BHF suggested there were any conditions other than the sofas had to have fire safety labels (which they had). On arrival the men point out a few minor scuffs and a bit of fading and said they didn't want them !!!! I am extremely frustrated at this as I could have had them taken away when my new ones arrived. I won't be going to the effort again to donate to BHF"

"Booked a collection for a specific date for two large double wardrobes and three charity bags. The date was accepted by BHF within a few days, and on the morning of the collection I received a text along with tracking details for the van driver Galin. I had had to dismantle the wardrobes slightly (separate top and bottom parts) due to the weight, and kept the screws and allen keys in a ziploc bag. One of the wardrobes was missing a handle, which BHF had stated was fine. \r\n\r\nThe driver and his colleague arrived promptly at 8.40am. We'd forgotten to screw the top of a wardrobe back on, but they weren't concerned when I showed them the ziploc bags, and took the wardrobes without any issues. Pleased with the service, everything went smoothly and as hoped for!"

"Donating a sofa set both in great condition leather creased no cracks all labels attached. Blokes turned up with van already full took pics of our stuff and said they wouldn't take ad it's cracked (it's not.... The reso was a profit thing witch BTW its free they sell all a profit regardless of price. The staff were rude and dispondent and disintested."

"Donating a sofa set both in great condition leather creased no cracks all labels attached. Blokes turned up with van already full took pics of our stuff and said they wouldn't take ad it's cracked (it's not.... The reso was a profit thing witch BTW its free they sell all a profit regardless of price. The staff were rude and dispondent and disintested."

"Donating a sofa set both in great condition leather creased no cracks all labels attached. Blokes turned up with van already full took pics of our stuff and said they wouldn't take ad it's cracked (it's not.... The reso was a profit thing witch BTW its free they sell all a profit regardless of price. The staff were rude and dispondent and disintested."

"Booked a collection for Tuesday, but they didn't show. I got a missed call from a private number, but they didn't leave a message. I ended up having to phone them, and they were rude and dismissive. Turns out that was them phoning me to let me know their van had broken down. This is fine I get that, but how did they expect me to get that from a missed withheld number and no message or email update? \r\n\r\nThey agree to come Saturday. They didn't phone 30 minutes beforehand. Showed up and told me the table looks well old and too worn and would never sell. It's a five-year-old farm cottage-style coffee table made of solid wood, it's meant to look rustic. They left so I put it on Facebook marketplace. I've had 92 offers and counting within 7 hours of posting that ad. So pretty sure it would have sold, their loss.\r\n\r\nSave yourself the trouble flog it on Facebook marketplace."

"Fabia, who is working at the till in British Heart Foundation Horsham high street. She has been very rude. My sister liked one china things we have just asked her anything she can do with price it because was not perfect condition. She said no and what the price is that we need to pay. Then we accepted paying she was ridiculously continued talking about that we always trying to get discounts which was wrong I am not living in Horsham I have been once in July and 2 times in Christmas times. I bought some plates last time when I came and left in the shop to get later after my Christmas shopping. Even that time I was served from a male. She said that she is not stupid to recognised me. How awful communication she is doing in the shop with customer. I have said that she needs to stop talking to me like that she didn't care. Then I have said I would like to get her name and complain she showed her name is Fabia. How she can speak customer like this? She was utterly awful!\r\n\r\nMaybe she needs to get some training about with customer service skills and more!!!!"