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Big Frog Supply Reviews

4.8 Rating 5,824 Reviews

93 %

of reviewers recommend Big Frog Supply

Company Reviews

Product Reviews

4.8

Based on 5,824 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 18th September 2018

Big Frog Supply 5 star review on 11th September 2018

Big Frog Supply 5 star review on 28th July 2017

Big Frog Supply 5 star review on 17th July 2017

Big Frog Supply 5 star review on 20th January 2017

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had waited for fed ex to deliver my faucet delayed for 4 days from expected delivery and then to receive it and it is definitely not 72 inches tall I ordered the 2 ft burial but needed a 3 ft but still is NOT 72 inches tall like both models claim to be”

“The item I ordered was in stock but it took 1 month to receive the order. Had to send several emails to customer service requesting status updates.”

“I sent email last week about the heater I purchased not working. I have not received any follow-up.”

“I ordered 2 (25pk) item and received 2 items....will see what comes of the help, when I receive it”

We apologize for the mis ship! We will get you taken care of ASAP and have the correct count sent immediately.

“Ordered was placed and charged on 7/18, expected delivery 7/22 by FedEx. Now is 7/26 still have not receive the item yet. Very poor service taking too line. It’s been delayed my project greatly.”

Hello Diane, Unfortunately we cannot control the packages once they leave our facility. We want you to know we pick, packed and shipped your order the fastest we could, and unfortunately the delay is out of hands. We apologize for the issue and hope you give us another shot!

“I ordered ONE left hand clippers, but BOTH of them are left handed. Now I have to return one and get the right handed one. Also, I assumed delivery was by UPS and included my home address only. Fortunately the local post office forwarded the package to my PO address (they can't deliver).”

“Big Frog customer representative could not answer simple installation question and attempts to contact Franklin also proved unsuccessful after they inquired if I was a dealer or consumer, they told me they would not speak with me because i was not a dealer and referred me to professional installation. So much for technical support.”

“The sensor is very weak, goes off sporadically, not happy what so ever”

“You should not ship USPS, still haven’t received the part and no updates other than arriving late. Order was placed May 12th and as of May 20th I still don’t know where it is. Could have made the part by now.”

“My husband asked me to order a subpump for our step down outdoor kitchen...This description specifically said one cord.....we received it and it has two cords and have to hire an electrician to splice it...I would have sent it back, but there was a restocking fee and god knows what shipping would have cost!!!”

Hello Michelle, the description on that item is correct. The item has a piggy back plug and uses 1 receptacle or outlet to power the pump and the float switch.

“didn't include washers with sprinkler caps that I ordered. Emailed but no resolution.”

“I would love to get my product yet still hasn’t arrived. It was supposed to be here Saturday. Now you want me to review it and I don’t even have the product. Slow slow slow”

“Issue with the shipping of the items ordered. The item was shipped USPS and still in Pennsylvania. USPS is having difficulty finding Florida”

“Did not ship an item and said it was in box and still hadn’t received it”

“the part was shipped 7 days ago and is not delivered yet”

“I'm being asked for a review and have not received the product yet.”

“Only part of my purchase has been received and there is no status on the larger portion of my purchase.”

“The tankless hot water heater kicks off and sends just cold water to the house don’t buy the 6.6 gpm System”

“Terrible job with shipping and communication. Order took almost a month to arrive”

“Your mailing label shipped it to the wrong address..soooooooo frustrating. I clearly asked you to send it to Mossy Oaks Drive but your shipping label was addressed to Mossy Oaks Court.. there is a big difference and it created no end or aggravation. SH”

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Big Frog Supply is rated 4.8 based on 5,824 reviews