“There is nothing remotely great about their service or their techs, not for me. A "lifetime" of being repeatedly told the same thing, not getting any real help, and being treated like I must be stupid because I'm not one of them isn't an actual bonus. If you buy from them, don't expect a refund when their product doesn't work. NOTE: If you put gas and oil in it, you don't get money back. Hey, nice trick guys, because there's no way to tell by looking at the parts individually that it's going to work! Crappy business practice. So when you find out they don't REALLY stand behind their product, you're already juked out of the money. Who wants to exchange an entire motor after doing all the work? Then do it again??...thanks but no thanks. Been back and forth with these guys on email and chat for close to a month. Their engines aren't the quality they claim, they aren't as helpful as they claim, and the greatest online buying experience they promise is NOT true. I've had nothing but run around. The same answers that aren't the answer and no offer of a real solution. Paid a lot more money than what other sites charge because they're supposed to be awesome. Totally unimpressed. Maybe I got a dud, maybe I suck as a client, but they aren't trying to make it right. A coil is $12 and they refuse to acknowledge that could be the problem or offer to send one. So I'll just buy it and hopefully be done with this whole dud of a crew. Buyer beware. PS: they're going to fill your inbox with spam.”
“Your representative, DAVID, was very helpful, especially when I wasn't. He was very helpful, very polite, and very professional. He did me very well.”
“So far I have placed 3 orders from BikeBerry & everything has been great. I had a question & David was able to quickly assist. Thank you David & BikeBerry.”
“Earl was insistent I couldn't possibly know what I was talking about when I needed technical assistance for a bad part for a brand new engine. It appears I was getting copy/paste answers for an issue I wasn't having. I don't much care for being treated like an idiot just because I'm not on their team. As for my issue, I can find the answers I need everywhere else, but not here. So far my guaranteed best experience...isn't. I'll likely be returning the motor due to lack of the help I need. Sad.”
“Earl was great For understanding my situation and I couldn't be more thankful to bike berry and the Whole Crew I love the compassion they have for there Customers Always resolving Any problems and very Quickly as well”
“I bought a motorized kit which wasn't easy for me to assemble given my ignorance of how bikes work and are put together. That said, I had assembly issues to overcome. I called in a couple of times but reverted to the chat route to avoid the long wait times. I found Earl. The guy is knowledgeable treasure. He answers completely and quickly. Do you yourself a favor and use the chat, it will speed things up and he sends video links to illustrate the corrective actions needed. So so helpful.”
“I was so glad when my friend John recommended Bikeberry. I didn't realize it was going to be that easy to order a gasket. The gasket came to the house and it was a done deal. Recently, I had a question about my engine and Earl promptly replied and gave me the answer. I have experienced that BikeBerry is a well oiled machine. Thanks guys. Creighton Beatty”
“I needed some help with installing the stage 1 CDI kit, customer service provided me with all the information I needed to install the CDI correctly. They were really nice, and helpful. I'm completely satisfied! I can't wait to ride my bike now!!”
“i am absolutely satisfied with the help that JENNIFER provided me, she was direct and to the point of resolving my issue and making sure i was 100% satisfied with the resolution. I couldn't be any happier with the customer service she provided and i would highly recommend that she deserves a raise and i will continue doing business with bikeberry soley on jennifers help that she provided me”
“I absolutely love this company, and I have been buying from them for years. Had a small issue with one of the wheels I purchased, and they shipped one out after asking. Just a few questions. What a great company. Keep up the great customer service, you'll never fail.”
“Out of two engines both the electric start engine 66 80cc first ont the crank broke where the threads end for the clutch side of the crank the 2nd engine is waiting for it's 3rd cylinder and 5th piston all do to the piston wrist pin clip breaking and
damaging the cylinder wall and or piston the deralics at bike berry say nothing more then out of warranty they laim to sell the best they don't they are definitely a pac of liars”
