“stay away from this driving school, instructors very inexperienced, also want to drag your lesson out, get as much money out of you as possible, just read all the reviews, wish i would’ve before booking them, AVIOD! AVIOD! AVIOD!!!!!!”
“my instructor cancelled 4/5 lessons with the block i bought and even cancelled a rescheduled lesson it was very repetitive. would not recommend at all. i then got told on my last lesson as i was getting out of the car that no more lessons will be booked with him as he was a temporary instructor however i was not informed about this. overall i am very unhappy.”
“My partner has been booked with Emma for a few lessons, she doesn’t turn up and cancels last minute and lets him down. He even travels to her side of Telford to make it easier for her but she still cancels. Very unreliable such a shame”
“BOOK AT YOUR OWN RISK.
Booked a session online - after two weeks they couldn't find an instructor. Phoned them up and said I would get a refund into my account the following week. It's been 3 weeks no refund and everytime I call them they put me on hold.”
“Been learning how to drive with an instructor called Emma Sloper , I’ve been with her since I was 18 and I’m now 20 all she’s interested in is her social life and expects you to work it all round her as she’s now moved to Telford and still teaches in Stourbridge,she’ll cancel on you last minute , read your text messages and not respond back also will ask you to transfer your money over to her before the lesson has even started. Since I failed my first driving test in October she’s hasn’t been interested in me ever since , she just wants the money off me . I would not recommend her or the driving school a waste off time and my money”
“My husband had done over 30 hours of driving lessons with his instructor with a test date set for March. He has nearly 20 hours of outstanding lessons with his instructor but his instructor started to make it difficult to book lessons, when asked directly about it the instructor (Mal Singh, Bradford) he said my husband had not paid for lessons. When my husband provided proof of payment his instructor stopped responding to texts and calls. When he did eventually respond he spoke down to my husband and said things like, "you did this to yourself." When he contacted Bill Plant customer service they said the discrepancy had to be settled with the instructor. This is hard to do when they don't respond to messages and are blatantly denying payments despite bank statements suggesting otherwise. I would stay far away from this company because if their driving instructors are bold enough to scam and belittle a 30 year old man I fear what they get away with, with their normal clientele of teenagers.
Bill Plant's latest response when they have gotten in touch with my husband and have agreed his instructor Mal Singh owes him money. However, they are doing nothing to help recover these funds and are elusive when being contacted by email or phone. We are still out 500 and with a newborn we do not have the money for my husband to start lessons up for his test that has been postponed again do this ongoing turmoil. So I repeat stay FAR away from this company!”
“Only the instructor in the car, and he decided to cut us off while being completely oblivious. We were not in his blind spot either. Then afterwards completely ignored us”
“I would stay away from this company especially if you are to become a driving instructor and if you have customers queries, they don't want to know. Read the T&Cs first before if you are still willing to go ahead. They gave me bogus info on my rights especially on cancellation and took my payment and said they will forward me the T&Cs afterwards. Now they won't attend to my emails and phonecalls. Very unprofessional and my case is still ongoing.”
“Nearly got run off a roundabout by female driving instructor by Carshalton boys , I had clear right of way and she gave me a mouth full . If that’s the standard keep well clear”
“Research before choosing a driving school please so annoying
I got my daughter a gift voucher for her 18th Birthday last August, I did it on line thinking it would be easier Bill Plant had an instructor in the next road to me so I thought that would be perfect, I rang up a leased once a month the check the availability I ask them what would happen when the gift voucher ran out 🤔 I was told that it would be our fault so we would have to issue an extension February came (which was 6 months) I rang up and they would only issue me with another month, I was told my the lady I spoke to Elizabeth that she was going to send a shout out to all the instructors in the Old Swan Liverpool area, I was far from happy because they were quick enough to take my money when they could’ve told me there was no availability before I waited 7 months still no joy luckily to cut a long story short I did get my refund however this was an 18th Birthday present, I still have to start again from scratch”
“My partner has been having lessons with Bill Plant for over a year. He was due to have his test at the end of January 2024, but 3 days before was informed by his instructor (after he did not reply to texts for over a week) that he had been sacked by the company due to having a mental breakdown after the sudden loss of his Brother, resulting in my partner being unable to reschedule his test as the deadline had just passed. Bill Plant was also unable to find him another instructor which he had to chase for himself and was not informed at any point by the instructor or company of this to prevent this until it was too late. After numerous phone calls and emails to the customer service (with hour long waits and promised call backs that never happened, excuse was they have too many complaints to deal with) he has now been told they refuse to refund him the cost of his test even though he missed it due to no fault of his own only theirs and after spending hundreds of pounds learning in a car he will not drive again. My partner has also now been left with no driving instructor and months wait before he can redo his test. Disgusting customer service, clearly treat their customers just as bad as their instructors and just want your money. A decent company would just refund what was owed, accept fault and profusely apologise for the inconvenience caused but none of this has been received. Driving school of the year - voted by who?”
“Utter waste of time. There instructor's never responded to my daughters messages to book lessons even though she had paid in advance. Complained to there main head office about the instructor covering PL13 2JP area. was told someone would follow this up??? no response.”
“Where can can I start. My 2 sons were taking lessons with Bill Plant driving school, We didn't realise it was a franchise but it is. The guy who started to teach my lads let us down constantly. Ringing 30mins before lessons to re arrange and then letting us down completely and not making it at all, The worst incident was when we booked our youngest sons test and agreed the time with the instructor, only to be told by him just before the driving exam that he had decided to go on holiday so we couldn't use the car for the exam!
Another occasion he was on the way to pick my lad up for a lesson and then text him to say he was sick. Then a few days later it transpired he had gone to watch the match. Finally we re booked the exam and also booked a second test for my other son. The instructor then informed us that something had gone on with his licence has been suspended and he was not able or willing to do any more lessons !
We contacted Bill Plant directly and asked if they could sort out a car for my lads tests as they were used to the cars Bill Plant teach in. They told us there was nothing they could do. This was after paid them a good couple of thousand pound in lesson fees.
Absolutely disgraceful company with no regard for pupils whatsoever. All they are after is the money off you”
“Dave, operating in the Rotherham area just told me I can’t use his car a week before my test and when i said I could delay it a bit, this wasn’t good enough and told me to find a new driving instructor.”
“I booked 10 lessons for my daughter, no one contacted her within 48 hours, she went on line afterwards and was told someone will contact within 24 hours, no one called, we called and where told another person will contact us in 48 hours, no thanks, they refunded my entirely”
“Thieves thieves thieves don’t use billplants they are thieves they scammed me of £74.99. DO NOT USE BILLPLANT THEY ARE THIEVES I PAID ON THE 18th of FEBRUARY TILL NOW I CANT GET MY MONEY BACK”
“DO NOT USE THIS COMPANY!!
Absolute worst company for driving lessons
Instructor Greg is the worst he turns up late or doesn't turn up at all after you sit there waiting! No message no phone call.
Quick to take your money tho off course.
Carried on having lessons because I just wanted to pass and didn't want any messing and now I get no reply from the Absolute eye sore Instructor, company is soul draining.
Also barely learn anything it's a joke surprised this company is still going.”
“Rude instructor, use to shout in the lesson,he use to compare with his hood learners and he use to come half an hour late for the driving lesson. Waste of money.”
