BIMBA Y LOLA Reviews

1.40 Rating 25 Reviews
8% of reviewers recommend BIMBA Y LOLA
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"This is a brand I haver known for years since I am half Spanish - I thought since the brand was present in the UK that they had improved their collections to be more accessible to a larger audience which they did. Their clothes lines are modern, original and with great materials. I bought a red knot top which does not fit (the cut wasn't right for me), which I decided to send back for refund. The lack of customer service is really unsettling - I haven't received any email or text confirming the good receipt of the parcel, when I could check online it has since a few days, nor have I heard from them on anything at all. TERRIBLE way of managing the brand and reputation, Bimba y Lola, you need to improve or customers are going to drop like dead flies!"
Posted 10 months ago
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"I bought some shoes recently and they cut my feet badly upon my first time wearing them, and even more on the second occasion. When I return a couple of days later to get a refund as they clearly had a big design problem, the staff told me it was a fit problem and not their responsibility. That this is a risk you take when you buy shoes. I paid £80 for these and they were on sale! I was shocked at how rude the staff were to me as if i was a complaining customer who was also ignorant. I showed them the deep custs and blisters on the top of my feet and how this was so unusual and something I had never seen or experienced but they just looked at the shoes and said there wasn't a clear issue so must be my feet not the shoe... I am in pain wearing any other shoe at the moment, or even just having a shower and I wasted an afternoon and train ticket going back to the original store not near to my house just to be let down by their ignorant staff! Absolutely shocked at their lack or logic or rational. I have never felt so annoyed at a situation in a store or the way I have been spoken to! Their policies are rubbish and their staff need training big time!!!"
Posted 10 months ago
"Being a customer from bimba y Lola for many years, and having spend quite some money in buying their products, I expected that the customer service would be more respectful and professional. I ordered some products online. After 3 weeks I still don’t have them. Called a couple of times , wrote several emails, which where never answered to understand what happened. No explanation, no excuses. I will be asking my money back and never ordering anything from them again."
Posted 11 months ago
"Bad staff poor return policy"
Posted 1 year ago
"Bombs Y Lola is a very small company with no customer policies in place. Bought a pair of shoes, peak session, £115 and the quality was very poor. They were damaged less than 3 months after wearing them only a couple of times. Went to the shop and the assistant tried to understand but could not do much due to lack of the policies. Went back and forth with the shop and main offices for being told at the end that I could boot have a refund but I would need to spent at the shop in other item which are very expensive for what you get. Very poor customer service and misleads the customer branding itself as "posh brand" where have no pocket to put it right for the customer due to the lack of quality. Absolutely appalling. I do not recommend this brand at all"
Posted 1 year ago
BIMBA Y LOLA is rated 1.40 based on 25 reviews

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