Binnacle.com Reviews

Name: Binnacle.com
Address: 1065 Purcells Cove Road, Halifax
Rating: 4.83

4.8 Rating 1,665 Reviews

97 %

of reviewers recommend Binnacle.com

Company Reviews

Info

About Binnacle.com:

Binnacle.com is Canada's premier supplier of marine,
sailing and boating accessories and equipment.
We stock an extensive range of gear for recreational
boating, sailing and boats of all kinds. Our online store has been operating for over 20 years.

Visit Website

Phone:

800-224-3937

Email:

info@binnacle.com

Location:

1065 Purcells Cove Road
Halifax
B3N 1R2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow shipping in relation to when order was actually placed.”

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Posted 4 years ago

“UPS indicated in advance that a signature would be required... So onus was on me to wait around for the package or risk having to chase it down from UPS. Something you may want to explore...most other mail-order has not presented this issue. In the end the guy driped the small pkg into our mailbox. No signature.”

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Posted 4 years ago

“Nice bags got here in acceptable time- one of the bag was sent black but the picture on website it was white.”

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Posted 4 years ago

“I ordered a Can Holder Railing, I received a Can Holder Hooks… I'll do with it, but a bit frustrating. Otherwise, fast and secured shipment.”

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Posted 4 years ago

“The shipping charges are a bit on the steep side, but my order was accurate and shipped out quickly.”

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Posted 4 years ago

Hi, we provide the full cost including any shipping charges before you place your order on the website so you know exactly what your total will be. We have free shipping on orders over $99.

Posted 4 years ago

“I have recently written and sent 2 disgruntled reviews of Binnacle. I chose Binnacle because their mail order prices were lower than my local supplier, The Chandlery, in Ottawa. Recently you sent me promotional E Mails for a big "Black Friday Sale" but the price of the product I purchased was marked 'Sale' but was exactly the same price as last summer. To me, that is false advertising. If you are having a store wide sale then you should give your customers some sort of discount.”

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Posted 4 years ago

Hi, the item you are referring to was on sale in the summer and then it was also on sale this past month (Black Friday sale). Both times they were clearly marked as "on sale" on the website. I am not sure why you are upset that we put an item on sale twice. If I am misunderstanding the circumstances please send an email to info@binnacle.com or give us a call.

Posted 4 years ago

“One of the two air dryers was dented but still works fine. The heater which I purchased for it's 'freezer' function' activates even though I have it dialed to the freezer icon. The temperature of the camper when I initially started it was around 7 C. So i've plugged the heater in to a ThermoCube ...but now it will activate at 1 C rather than the 3 C suggested with your heater. Other than than....I do like the heater for the 3 different wattage settings and other safety features. Thanks.”

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Posted 4 years ago

“I recently made an order, and one item was the wrong size STAINLESS steel thru-hull. I immediately emailed the Binnacle and let them know about the error and asked if they could please change it to the correct size. They immediately emailed me back and said they would change the order to the correct size thru-hull (which I thought was impressive because this was on a Sunday) but referred to a BRONZE thru-Hull rather that the stainless steel one. I immediately emailed the person back informing them of the error, but received no reply. When the order came, I saw they had still sent the branded thru-Hull. It is too much hassle to send back the $30 thru-Hull so I just kept it and put it on my boat for a spare. I ordered the correct thru-Hull from another supplier, afraid that I would get sent the wrong one again if I re-ordered it. Although it was initially my error, the end result was disappointing. Usually I am very impressed with the Binnacle’s service and shipping; this experience was not as impressive as usual and therefore disappointing. Small tweaks could improve this process, namely better conscientiousness with following up on email conversations.”

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Posted 4 years ago

Hi, I am sorry for this mistake. We will give you a store credit for the item. Please contact us by email or phone if you ever have a problem or dissatisfaction with your order and we will do our best to rectify it for you.

Posted 4 years ago

“Nothing to say on the service as such but for the second time I have been fooled my the manufacturers size chart. Shows the limitations of purchasing cloth through the internet.”

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Posted 4 years ago

“We we’re disappointed that The clock and the barometer did not include the screws needed to attached to the wall”

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Posted 4 years ago

“I have been buying marine gear from Binnacle.com for more than twelve years. Initially I outfit our boat to sail from Vancouver to Mexico and this year from Mexico to French Polynesia. Therefore I have been buying gear continuously over that period of time. Pros: a good selection of gear and reasonable prices, particularly when on sale. Cons: delivery tends to be slow compared to other online suppliers, particularly Amazon who are beginning to stock marine gear. I would prefer to buy from a Canadian supplier so I still tend to source gear primarily from Binnacle.com. However, about 2 years ago I bought a C-Map card for our Furuno chart plotter. The card stopped working not long after arriving in Papeete so I contacted C-Map. No response. I also contacted Binnacle.com because they supplied the card. Their response has been essentially "too bad" but we are happy to sell you a new card at full price. Binnacle will no longer be my first choice online supplier of marine gear.”

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Posted 4 years ago

Hi, you purchased the card in 2-1/2 years ago. We cannot replace a card purchased that long ago and I don't think anyone would. Here is the response we emailed to you: "Good afternoon and I'm sorry you're experiencing problems with the card. I would be able to program a new card for you but unfortunately we will have to charge you for it. Perhaps you should contact C-Map customer service and see if there is anything they can do."

Posted 4 years ago

“Product was as described. Shipping was quick but I can get something shipped from China cheaper”

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Posted 4 years ago

Hi, we provide the full cost including any shipping charges before you place your order on the website so you know exactly what your total will be. We have free shipping on orders over $99. China has heavily subsidized postage rates that are subsidized by countries like Canada and USA which allow them to send through our mail system at extremely low rates.

Posted 4 years ago

“The order showed up on time and all is well with that order. However I had sent two emails to Binnacle wanting to purchase an auto pilot complete for a sailboat and my questions went unanswered so you lost that sale and l am without an auto pilot.”

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Posted 4 years ago

Hi, I am sorry to hear that. I searched my email (including my spam folder) and did not find anything from you. I know the Yahoo.com email address can be quite problematic in blocking our emails so that may have happened. Thanks for letting us know

Posted 4 years ago

“Did not notice an option to select a better shipping method , did not expect to wait several weeks to receive my order. I needed them a week ago, would have gladly paid extra to get them here sooner. No reason to have to wait weeks for them.”

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Posted 4 years ago

Hi, we shipped your order 4 hours after we received it. The free shipping option is ground shipping so it takes a week or a little more to get to BC

Posted 4 years ago

“I thought I ordered the article # Plastimo Iris 50 PVC #: 10722 2x while I made a mistake and I ordered only 1; and it takes a $ 100 account to reorder so I'm disappointed. The products ordered are satisfactory. I do not think to replace an order Thank you”

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Posted 4 years ago

“A small product that costs 12$ was put in a box that could contain 50 units which lead to shipping cost of additionnal 18$. Should try to work on reducing shipping cost. May be work with Amazon!”

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Posted 4 years ago

Hi, we provide the full cost including any shipping charges before you place your order on the website so you know exactly what your total will be. The size of the box used would not have reduced the shipping cost. We have free shipping on orders over $99

Posted 4 years ago

“Product and service was good ...But way too expensive.. OMG.. should’ve shopped .. you’d think it was gold......😬😬”

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Posted 4 years ago

“good selection”

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Posted 4 years ago

“quick easy service”

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Posted 4 years ago

“After being informed of a backorder i requested the item be cancelled and to ship the rest of the order out. The entire order was delayed four more days and will cost me an additional week waiting for parts before travelling. Outside the above annoyance, binnacle has always and will continue to be one of my go to places for marine parts.”

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Posted 4 years ago

Binnacle.com is rated 4.8 based on 1,665 reviews