“I purchased a Biostrap sensor and band about a year ago when they only had one band option. So glad they listened to users like me and came out with a buckle version. So much more secure, easier to get on and off and way more comfortable. They just keep improving their offerings. Well done!”
“It’s working really well. I’ve been using it every day since I purchased it a week or two ago for sleep and trying to understand my recovery better. It’s a good tool.”
“I bought the Biostrap to give me info on the effects of sleep apnea on my health. It has given me great insight in that regard.
As well it helps to indicate the effectiveness of my CPAP machine.”
“Good service and good information available. My first Biostrap was really a beta version but they have steadily improved. The amount of data collected is greater than any competitors.”
“Feels cheap and doesn’t work as it should. A nightmare to return if you live outside the US. Customer service communications are dreadful. Really not impressed”
“5 Stars for Product and App
2 Stars for Customer Service
This customer service experience was not good and I have noticed a downward trend in customer service over the last 2 or so years.
I had to babysit the entire process:
- triage, troubleshooting finally ending in a replacement Evo (my suggestions)
- Reminded CS to send mailing label
- Remind CS to to see if they received my broken Evo
- CS sent my replacement to the wrong address.
That being said:
I like Biostrap. The Evo is a nice enhancement to the original wrist sensor, however, I don't think it is as durable and definitely shouldn't be worn in water. I am a longtime Biostrap user and the company is awesome about replacements and warranties., the product is great. The app is pretty well thought out (with the exception of the Exercise Programs, Routines and Library should be nested) but customer service has gone down hill the point that I browsed other options.”
“I had to order a new strap because the one that came with my first order burned my skin. I washed this one before wearing it and didn’t have the issue. My skin is usually not sensitive. I recommend washing your strap before wearing it.”
“My main issue is lack of prompt customer service to new users questions. The product is very impressive and more of what I am look for as a health wearable with much greater accuracy.”
“Where is my money? I did not receive the parcel and it is lost for 9 days. So I want to have back my money immediately. So again, my question is, where is my money?”
“Sorry, but I do not do reviews though, if the item in question were causing me difficulty, you would definitely have heard from me. The item works and I think that I prefer it to the wrist strap heart monitor.”
