“The base itself is of much higher quality than the original. My original base seemed to have a short in it from the very beginning and if the cord wasn't at the right angle it didn't work. The process of receiving the charger was terrible. I think the shipper lost the package and when I contacted Biostrap I was told I should call the shipper and report it lost. That didn't seem like it should be my responsibility. After all it took over a month (If I remember correctly) to receive the package, all the while I could not use my BioStrap.
Finally, the charger doesn't come with a cable or any instructions that I could find so I used a cable I could find and the charger worked for one night then started flashing. I was about ready to give up on Biostrap alltogether when I tried a different USB cable and it has been working well since.
Seems like a great product but the customer service and experience left must to be desired.”
“It takes too long to sync information, drains phone battery significantly. The straps were very uncomfortable and poorly designed. you had to charge them too frequently, they weren't waterproof, and the app was not user friendly. It was basicly a Glorified Fitbit that wasn't as functional”
“*Haven`t received product yet..still in shipping, and going on 3 weeks*
I purchased this product on 3/27 and it has yet to leave the state it was shipped from. It has been to multiple cities within the state, and when I look up the order on biostrap it says the shipment could not be delivered. Normally it bothers me when people put shipment details in the product review so apologies for that. I'll gladly change if I ever receive the product and get to use it. I've ordered other products (from a different website) that shipped from the same state during this time and have already received them. Again, not a product review.. And I get that biostrap isn't the carrier delivering the shipment. Just want to use the product I've already paid for.”
“I was so excited o get this, and I actually told about 5 of my friends that have been looking for health trackers. They were all waiting for what I thought would be a rave review, but it was far from it. The only thing it actually tracked was my sleep cycle, and it wasn't even accurate. It basically started when I got into bed (which I would read for ~30 minutes), and ended when I got out of bed (which I would read for about an hour after waking up). It never once tracked a workout, even though I trained it to do so. It never tracked my calories burnt. Basically, it did nothing that it said it would do. Save your money and the ridiculous "$25 restocking fee".”
“The help I received was a bit lacking in support. I was told to fill it form for a way to return item for replacement but have not yet received any info. I have not received any comments from customer service since then to ask if I received it. Am very disappointed in this item so far and IV only had it less than a week. Waiting to try and get replacement to give one more try but honestly not really sure about the device.”
“If this thing worked as advertised it'd be great. Takes hours for the info to update and I've turned off the battery saver in Android as advised. I'm on my 3rd unit and, well.... I've grown so disinterested in even wearing it I haven't had it on in 4 days. I'm really not interested in talking to anyone else about the same issues. They got their money. I got a $250 paperweight.”
“Going for a run, secure the pod as I’m meant too, pod comes off mid run, can’t find it - not buying another one for that to just pop off! Won’t recommend something that isn’t fit for purpose”
Hi Terry,
So sorry to hear that the wristband came off during your run. I am not sure if you had been using our strap 2.0 which is more secure for those who are active. Additionally, we are working on a watch style clasp the be released in the near future.
We know that losing the device can be very frustrating and we do offer a significant discount on replacing the sensor. If you are interested please reach out to our support team at support@biostrap.com or chat in on our website.
“My Biostrap was defective and was not allowed to return it for full refund despite the fact that it was your issue not mine. I don't have time to be waiting around for a product to get replaced it should work from day one. If not I should not have to pay a restocking fee it is just bad business. You make your customer responsible for your product issues but charging all people a restocking fee not matter what. That is really bad customer service. I worked with your reps and sent them snap shots from my data and they could not figure it out but you charged me 25.00 when I did not want to spend more time waiting for a product that may or may not work.”
“Bought the Biostrap as I was seeking continuous biometric data tracking due to issues I'm having with my oxygen saturation being dangerously low when active and what I realized after buying it only tracks data when you are not active aka it really is only a sleep tracker. It does not track any data when you are active - unfortunately I only noticed this in the FAQs after purchasing it when I was attempting to figure out why I had so many areas in my biometrics that were blank throughout the day. I did purchase the shoe pod but all that does is count your steps when active. You can get HR while being active if you hook up an external HR monitor - which I already have with my Garmin. I'll be returning it. Completely useless in my opinion unless you only want a sleep tracker for restless legs or sleep apnea. I believe their marketing is borderline fraudulent.”
“The Bluetooth is twitchy. The device cuts of ur workout when it wants. It gets stuck and will not upload ur data and ur screwed because the data is not saved on the device. It's not water proof. It cannot measure heart rate on it's own during a workout. U have to have a heartstrap. Fitbit is cheaper and works. Buy an ionic and save money and time while getting ur data. Also the reason I bought this was my sleep but u have to pay another 90 dollars a year to benefit from that. Huge disappointment. This thing was rushed to the market and it shows.”
“Sync goes on & on. One disconnected, does not try to reconnect immediately. Sleep detection is lousy. Marks waking hours as sleep & Sleep hours as waking. Insight is about HRV only & not about other things. Am already looking for a new device. Biostrap is a waste of time.”
“The features that are highlighted in the advertising do not function while you are active.. If they would have stated that up front I wouldn't have purchased. Also the 30 day money back guarantee conveniently leaves out the$25 restocking fee.”
“Really wanted this solution to work. Performance felt like it was more an alpha, maybe beta experience. To many times the wrist band would lose connectivity. Workouts wouldn't since properly. Need to run manual success to get data to show up in app. Couldn't get the HRM to sync heart rate. Was informative in HRV and other variable, but to many quirks to get this to even get basic functionality to work and report.”
