“The base itself is of much higher quality than the original. My original base seemed to have a short in it from the very beginning and if the cord wasn't at the right angle it didn't work. The process of receiving the charger was terrible. I think the shipper lost the package and when I contacted Biostrap I was told I should call the shipper and report it lost. That didn't seem like it should be my responsibility. After all it took over a month (If I remember correctly) to receive the package, all the while I could not use my BioStrap.
Finally, the charger doesn't come with a cable or any instructions that I could find so I used a cable I could find and the charger worked for one night then started flashing. I was about ready to give up on Biostrap alltogether when I tried a different USB cable and it has been working well since.
Seems like a great product but the customer service and experience left must to be desired.”
“It takes too long to sync information, drains phone battery significantly. The straps were very uncomfortable and poorly designed. you had to charge them too frequently, they weren't waterproof, and the app was not user friendly. It was basicly a Glorified Fitbit that wasn't as functional”
“*Haven`t received product yet..still in shipping, and going on 3 weeks*
I purchased this product on 3/27 and it has yet to leave the state it was shipped from. It has been to multiple cities within the state, and when I look up the order on biostrap it says the shipment could not be delivered. Normally it bothers me when people put shipment details in the product review so apologies for that. I'll gladly change if I ever receive the product and get to use it. I've ordered other products (from a different website) that shipped from the same state during this time and have already received them. Again, not a product review.. And I get that biostrap isn't the carrier delivering the shipment. Just want to use the product I've already paid for.”
“The site won't let me post a NEGATIVE review.
Save your money and buy something else-you can record an activity for hours,verify it's recording,and when you're done there will be NO RECORD OF IT!! Also VERY SLOW when downloading data from wristband,if you move more than a few feet away from your phone it says "download interrupted".
Product NOT READY for retail sales-needs improvement.”
“The Bluetooth is twitchy. The device cuts of ur workout when it wants. It gets stuck and will not upload ur data and ur screwed because the data is not saved on the device. It's not water proof. It cannot measure heart rate on it's own during a workout. U have to have a heartstrap. Fitbit is cheaper and works. Buy an ionic and save money and time while getting ur data. Also the reason I bought this was my sleep but u have to pay another 90 dollars a year to benefit from that. Huge disappointment. This thing was rushed to the market and it shows.”
“I have tried 2 different heart rate straps. The bio strap application sees the heart rate strap but will not collect data at all including and active workout session.. IM troubleshooting is too slow.”
“Bought the Biostrap as I was seeking continuous biometric data tracking due to issues I'm having with my oxygen saturation being dangerously low when active and what I realized after buying it only tracks data when you are not active aka it really is only a sleep tracker. It does not track any data when you are active - unfortunately I only noticed this in the FAQs after purchasing it when I was attempting to figure out why I had so many areas in my biometrics that were blank throughout the day. I did purchase the shoe pod but all that does is count your steps when active. You can get HR while being active if you hook up an external HR monitor - which I already have with my Garmin. I'll be returning it. Completely useless in my opinion unless you only want a sleep tracker for restless legs or sleep apnea. I believe their marketing is borderline fraudulent.”
“Sync goes on & on. One disconnected, does not try to reconnect immediately. Sleep detection is lousy. Marks waking hours as sleep & Sleep hours as waking. Insight is about HRV only & not about other things. Am already looking for a new device. Biostrap is a waste of time.”
“Going on day 5....from tech support see below....terrible customer service
It sounds like your device may be in what is referred as a state of "brick."
If the wristband can’t be located, you may have to completely drain the battery battery
It may take full 3 days for the battery to drain completely.
After 3 days, place the wristband briefly on the charger and try to connect it to the Biostrap app. If the wristband still can’t be connected or located, it is possible that battery may not be completely drained.
Wait for one more day (without charging) and try again.
If the wristband still can't connect, this would mean the sensor has gone bad. In that case, we'll issue a replacement device after those steps have been followed.”
“# occasionally see totally wrong readings (e.g., heart rate was consistently in the 50's and suddenly got one reading in the 90s when I wasn't doing anything; respiration between 12 and 18 and suddenly got one reading of 30 while I was asleep)
# can't distinguish sitting still from sleeping;
# no way to mark sleeping periods as actually asleep;
# setting up and tracking exercises is much too complex (paper and pencil is a LOT better);
# time gaps in some measurements but not in others;
no answer from customer support about any of the above issues
finally, website did not work for a return and a customer support person had to set it up by hand”
