“The site won't let me post a NEGATIVE review.
Save your money and buy something else-you can record an activity for hours,verify it's recording,and when you're done there will be NO RECORD OF IT!! Also VERY SLOW when downloading data from wristband,if you move more than a few feet away from your phone it says "download interrupted".
Product NOT READY for retail sales-needs improvement.”
“The Bluetooth is twitchy. The device cuts of ur workout when it wants. It gets stuck and will not upload ur data and ur screwed because the data is not saved on the device. It's not water proof. It cannot measure heart rate on it's own during a workout. U have to have a heartstrap. Fitbit is cheaper and works. Buy an ionic and save money and time while getting ur data. Also the reason I bought this was my sleep but u have to pay another 90 dollars a year to benefit from that. Huge disappointment. This thing was rushed to the market and it shows.”
“I have tried 2 different heart rate straps. The bio strap application sees the heart rate strap but will not collect data at all including and active workout session.. IM troubleshooting is too slow.”
“Bought the Biostrap as I was seeking continuous biometric data tracking due to issues I'm having with my oxygen saturation being dangerously low when active and what I realized after buying it only tracks data when you are not active aka it really is only a sleep tracker. It does not track any data when you are active - unfortunately I only noticed this in the FAQs after purchasing it when I was attempting to figure out why I had so many areas in my biometrics that were blank throughout the day. I did purchase the shoe pod but all that does is count your steps when active. You can get HR while being active if you hook up an external HR monitor - which I already have with my Garmin. I'll be returning it. Completely useless in my opinion unless you only want a sleep tracker for restless legs or sleep apnea. I believe their marketing is borderline fraudulent.”
“Sync goes on & on. One disconnected, does not try to reconnect immediately. Sleep detection is lousy. Marks waking hours as sleep & Sleep hours as waking. Insight is about HRV only & not about other things. Am already looking for a new device. Biostrap is a waste of time.”
“Going on day 5....from tech support see below....terrible customer service
It sounds like your device may be in what is referred as a state of "brick."
If the wristband can’t be located, you may have to completely drain the battery battery
It may take full 3 days for the battery to drain completely.
After 3 days, place the wristband briefly on the charger and try to connect it to the Biostrap app. If the wristband still can’t be connected or located, it is possible that battery may not be completely drained.
Wait for one more day (without charging) and try again.
If the wristband still can't connect, this would mean the sensor has gone bad. In that case, we'll issue a replacement device after those steps have been followed.”
“# occasionally see totally wrong readings (e.g., heart rate was consistently in the 50's and suddenly got one reading in the 90s when I wasn't doing anything; respiration between 12 and 18 and suddenly got one reading of 30 while I was asleep)
# can't distinguish sitting still from sleeping;
# no way to mark sleeping periods as actually asleep;
# setting up and tracking exercises is much too complex (paper and pencil is a LOT better);
# time gaps in some measurements but not in others;
no answer from customer support about any of the above issues
finally, website did not work for a return and a customer support person had to set it up by hand”
“My Biostrap was defective and was not allowed to return it for full refund despite the fact that it was your issue not mine. I don't have time to be waiting around for a product to get replaced it should work from day one. If not I should not have to pay a restocking fee it is just bad business. You make your customer responsible for your product issues but charging all people a restocking fee not matter what. That is really bad customer service. I worked with your reps and sent them snap shots from my data and they could not figure it out but you charged me 25.00 when I did not want to spend more time waiting for a product that may or may not work.”
“My smart phone app is frozen on the update. How am I supposed to be able to use biostrap to measure my sleep when it needs charging each night? I purchased a new style wrist strap but only the older style will fit my wrist. So, I threw away money on the wrist strap and the sleep lab. I hope the whole thing is not a waste of money.”
Hi Jim,
Thanks for reaching out and providing some feedback here. It seems as though you are having some issues at the moment with your device. I would suggest reaching out to our support team for help to make sure you have a better experience moving forward.
If the update is stuck it is likely due to a connectivity issue. You can try toggling your WiFi off and on or running on cell data only to see if the update can complete.
Battery life is something that we are working on improving. Currently, the battery life is due to the significant amount of data that we collect on your Biometrics. Getting into a habit of charging the device daily will ensure a good experience.
We are sorry to hear that the new wristband does not fit you. Is the strap too large or too small?
If you need additional assistance here please reach out to our support team.
“I bought the BioStrap hoping to experience the biometrics that are advertised. To this day (2 weeks in) I have 0 useful data. It is rare for it to stay connected, and I had to load the app on an iPad to get any connectivity. I can't carry my iPad close enough all the time, and BioStrap struggles to reconnect when in range. Sounds like it might be OK for people who live a life centered around their iPhoneX, which is not healthy, ... but health is the focus of BioStrap.”
Hi Darick, I am sorry to hear you had issues with your Biostrap device. From what you noted in your message it seems as though something is definitely off with your device or the connection to your phone. I do not see that you reached out to our support team regarding this. If you are interested in doing so I would highly suggest it so we can make sure the device is working properly for you and that you have a better user experience. Reach out through the app or on our website.
