“Going for a run, secure the pod as I’m meant too, pod comes off mid run, can’t find it - not buying another one for that to just pop off! Won’t recommend something that isn’t fit for purpose”
Hi Terry,
So sorry to hear that the wristband came off during your run. I am not sure if you had been using our strap 2.0 which is more secure for those who are active. Additionally, we are working on a watch style clasp the be released in the near future.
We know that losing the device can be very frustrating and we do offer a significant discount on replacing the sensor. If you are interested please reach out to our support team at support@biostrap.com or chat in on our website.
Hi Michael. I saw your rating and your notes and wanted to reach out to see if there was something our support team can help with.
You are noting you cannot get the device to work yet. You should be able to charge, connect, and start getting readings shortly thereafter. If that is not the case then we definitely want to take a look.
I am going to have the support team reach out to you via email to see if we can help get you up and running properly.
“The first day the shoe monitor fell off while I was running, the 3rd day the wrist monitor stopped communicating with my iPhone, the support group stopped responding after my 3rd email. Save your money and buy something else.”
Hello Charlie,
I apologize that you did not get a response from our support team sooner. Unfortunately, at this time we do not have Support available over the weekend.
I would definitely suggest reaching out to our support team via chat on our website or through the app this week. The experience you are noting is not typical and definitely not the experience we want any of our users to have.
We want to make sure you are taken care of and see what is happening with your device. I sent you an email to colson@olsoncapital.com as well as responded to your chat on our website.
“If this thing worked as advertised it'd be great. Takes hours for the info to update and I've turned off the battery saver in Android as advised. I'm on my 3rd unit and, well.... I've grown so disinterested in even wearing it I haven't had it on in 4 days. I'm really not interested in talking to anyone else about the same issues. They got their money. I got a $250 paperweight.”
“Let me elaborate:
1) Despite putting the two elements on the charging station, and trying numerous iterations of turning on bluetooth before or after I open the BioStrap app, it is HIGHLY inconsistent in connecting to bluetooth. No other device (wireless speakers, headphones etc etc) that I own have been so finicky with respect to connecting to bluetooth (I have an iPhone 7+ FWIW). So my experience has been HORRIBLE trying to get the strap to connect. It's beyond frustrating, as I actually like seeing some of the stats . So far I've owned this for just over a week, and it's worked / connect for like 3 days and no luck since then. The app keep saying to turn on bluetooth, and this is while bluetooth is on!
2) The plastic wrist strap is beyond frustrating. Just putting it on is like engaging in minor surgery. I own a Whoop strap and it takes less than a second to put on (as it should) and kicks the Biostrap's ass with respect to functioning (i.e. it consistently connects to Bluetooth, and is easy to incorporate into daily living - you know basic stuff like putting it on quickly). The biostrap design (the actual strap), falls flat on it's face when you have to fiddle with the strap for 30-60 seconds to even get it on.
Hope that's helpful feedback. Enjoy! Because I'm not.”
“The features that are highlighted in the advertising do not function while you are active.. If they would have stated that up front I wouldn't have purchased. Also the 30 day money back guarantee conveniently leaves out the$25 restocking fee.”
“Battery life is so terrible. A couple days max. Plus I bought the max pack and lost the charger extra straps and foot pod immediately. Too bulky and too many pieces to keep track of”
“I was very disappointed with biostrap. First the device was defective and when I tried to reach support it took several hours for them to reply. I also was irritated that I had to pay the restocking fee as the device was defective. I was not returning it because I was dissatisfied but because it was defective. But I refused replacement because of the support or lack of it.”
“I was so excited o get this, and I actually told about 5 of my friends that have been looking for health trackers. They were all waiting for what I thought would be a rave review, but it was far from it. The only thing it actually tracked was my sleep cycle, and it wasn't even accurate. It basically started when I got into bed (which I would read for ~30 minutes), and ended when I got out of bed (which I would read for about an hour after waking up). It never once tracked a workout, even though I trained it to do so. It never tracked my calories burnt. Basically, it did nothing that it said it would do. Save your money and the ridiculous "$25 restocking fee".”
“I received my Biostrap wrist and shoe pod. I placed them on the charger to charge. No issue. I wore them for a couple of days and the app said the wrist one was low so I tried to place on charger and it would not charge. I waited the 3 days as suggested and nothing. Yes they are replacing the wrist but I would rather just not have to do this at all. I would rather just return everything and get my money back. I am not happy at all that in just 2 days of having the item that it is already not working and fear that this will happen again.”
“The strap pin/clasp broke. The screw stripped. Contacted support for assistance and they suggested super glue! Brand new strap and I should super glue it?!?”
“Product has potential to be amazing, but it disconnects and loses workout progress everyday. Constantly have to retrain excercise movements 10-12 times before it finally registers. I spend 45min at the gym between workouts trying to get it to reconnect all for it to lose the workout.”
