“I was very disappointed with biostrap. First the device was defective and when I tried to reach support it took several hours for them to reply. I also was irritated that I had to pay the restocking fee as the device was defective. I was not returning it because I was dissatisfied but because it was defective. But I refused replacement because of the support or lack of it.”
“Product has potential to be amazing, but it disconnects and loses workout progress everyday. Constantly have to retrain excercise movements 10-12 times before it finally registers. I spend 45min at the gym between workouts trying to get it to reconnect all for it to lose the workout.”
“Going on day 5....from tech support see below....terrible customer service
It sounds like your device may be in what is referred as a state of "brick."
If the wristband can’t be located, you may have to completely drain the battery battery
It may take full 3 days for the battery to drain completely.
After 3 days, place the wristband briefly on the charger and try to connect it to the Biostrap app. If the wristband still can’t be connected or located, it is possible that battery may not be completely drained.
Wait for one more day (without charging) and try again.
If the wristband still can't connect, this would mean the sensor has gone bad. In that case, we'll issue a replacement device after those steps have been followed.”
“I bought the BioStrap hoping to experience the biometrics that are advertised. To this day (2 weeks in) I have 0 useful data. It is rare for it to stay connected, and I had to load the app on an iPad to get any connectivity. I can't carry my iPad close enough all the time, and BioStrap struggles to reconnect when in range. Sounds like it might be OK for people who live a life centered around their iPhoneX, which is not healthy, ... but health is the focus of BioStrap.”
Hi Darick, I am sorry to hear you had issues with your Biostrap device. From what you noted in your message it seems as though something is definitely off with your device or the connection to your phone. I do not see that you reached out to our support team regarding this. If you are interested in doing so I would highly suggest it so we can make sure the device is working properly for you and that you have a better user experience. Reach out through the app or on our website.
“Let me elaborate:
1) Despite putting the two elements on the charging station, and trying numerous iterations of turning on bluetooth before or after I open the BioStrap app, it is HIGHLY inconsistent in connecting to bluetooth. No other device (wireless speakers, headphones etc etc) that I own have been so finicky with respect to connecting to bluetooth (I have an iPhone 7+ FWIW). So my experience has been HORRIBLE trying to get the strap to connect. It's beyond frustrating, as I actually like seeing some of the stats . So far I've owned this for just over a week, and it's worked / connect for like 3 days and no luck since then. The app keep saying to turn on bluetooth, and this is while bluetooth is on!
2) The plastic wrist strap is beyond frustrating. Just putting it on is like engaging in minor surgery. I own a Whoop strap and it takes less than a second to put on (as it should) and kicks the Biostrap's ass with respect to functioning (i.e. it consistently connects to Bluetooth, and is easy to incorporate into daily living - you know basic stuff like putting it on quickly). The biostrap design (the actual strap), falls flat on it's face when you have to fiddle with the strap for 30-60 seconds to even get it on.
Hope that's helpful feedback. Enjoy! Because I'm not.”
“Doesn’t track steps correctly, very buggy syncing with app and then stopped syncing at all after a couple days. In addition, there is a restocking fee for any return and no assistance figuring out the issues.”
“Bought the total health bundle with high hopes and a lot of excitement, but was disappointed in almost every way. App did not reliably capture sleep, could not edit sleep times, are just a few of the issues with the Android app. Very responsive online customer service from Cyan, but should not need it in the first place. Then after about a week, the wrist sensor all of a sudden stopped working. Would not connect, etc. Tried everything in the FAQs and dialed up Cyan once again. Very responsive again, but clearly not given the appropriate guidelines from his/her leaders. I was told that my wrist sensor was "in a state of Brick" and that I would need to wait 3 days for the battery to drain fully, then try to charge and connect, and if that didn;t work, wait an additional day, and try again, then if that still didn't work, they would replace it BUT only after I had received and printed the USPS return label and the return package had been scanned by USPS. Then, and only then, would they send me a replacement and they could not overnight it. Clearly they don't have the product working right, they don't have their processes and customer service policies dialed in, and those are always the result of inexperienced leadership. Too bad, I was hoping this would be a great device that I could use personally and consider endorsing professionally. Had to cancel and request a refund for the whole bundle plus accessories. And even then they charged me 2x a $25 restocking fee... to take back the defective device! Zero stars if that was an option...”
“The site won't let me post a NEGATIVE review.
Save your money and buy something else-you can record an activity for hours,verify it's recording,and when you're done there will be NO RECORD OF IT!! Also VERY SLOW when downloading data from wristband,if you move more than a few feet away from your phone it says "download interrupted".
Product NOT READY for retail sales-needs improvement.”
“At least there's been decent customer service from the few people I've reached out to. It would be a lot nicer to have someone to talk to on the phone to get answers to problems in minutes instead of the back and forth email communication that takes hours or days... Bottom line, I expect more than two days of functionality from a device after paying $200. I've had to send back broken Biostrap wrist devices twice already, and the third one I currently have doesn't work. Guess I'll have to wait during another week or more in limbo while shipping back my current broken device and hoping to receive a 4th device in the mail that actually works.... beyond frustrating.”
“Battery life is so terrible. A couple days max. Plus I bought the max pack and lost the charger extra straps and foot pod immediately. Too bulky and too many pieces to keep track of”
