“The speed of sync with your phone is way better than the first generation. Still waiting for me onyx strap or the 25.00 credit they promise. Rather have the strap.”
“works as expected. the sp02 measurements really changed drastically and was odd to see.
also not having rem sleep detectable really is a bummer. might as well just have awake and asleep stages instead of light, deep, awake. Hard to tell if this is accurate at all
haven't seen any scientific studies to back the stages analysis, or the sp02 results”
“Still takes too much time to sync. Connection to phone is too spotty. also I bought back into it because I liked the design of the onyx band. Now I'm not getting it because the majority of the buyers did not want to wait for it. Now if I want it I have to pay for it. No thanks.”
“I paid for an upgrade to biostrap but after countless emails I was only sent the sensor even though I paid for a new band as well as of today I still have not gotten my new band or the voucher to get a band. Seems like it was a bait and switch effort”
“I had a very poor experience with the customer service team..and was extremely disappointed in how it was handled. This was my first time ordering from Biostrap and planned on purchasing much more health enhancing devices and referring. HR monitor works okay, really like the HRV but I will be returning and going with a different brand due to a poor experience with the customer service of Biostrap.”
“I'm still waiting to receive the order!!! I was told the following:
"Item wrongly directed - Item forwarded / redirected". It has not arrived yet!!! I have rated it 'Poor' for now. I'll change it if & when I receive the item & have had a chance to use it. Also, how come you don't know that I have not received the item still?”
“How to charge this model is unclear. There are no instructions included for this model which simply has a flat charger and the band and no shoe piece. Can tell when it’s charged, and not sure how it sits on the charger.”
“I love the metrics but the accelerometer on the band only worked for 2 days. Support has tried to help but the latest solution of letting the band sit for 3 days seems a bit hokey. I hope this gets fixed as the system seemed great when it worked.”
“Strap keeps good data for sleep. I've found that tracking activity using it for lengthy runs - over 2 hours - is useless as the app freezes and I basically have to uninstall it and reinstall. Honestly for the limited use it has for my fitness tracking without the Ap freezing it's not worth the over 300 that I paid for the fitness package and will probably be returning it. You would think that using the shoe pod during a run would track stride and cadence - it does neither that I can see. Just disappointed overall - there are fitness watches that do everything this strap, hr armband, and POD do for the same price or lower”
“First, if these are geared towards athletes, the bands need to be bigger. Athletes will generally carry more muscle and have thicker wrists. I am at the 2nd to last rung and if bumped, the band will fall off. Second, mine shipped without a clip for the piece that attaches to my shoelace. I reported it, but one still has not been set. This makes it impossible to track workouts because both items are required for tracking when you register both. The ankle strap is out of stock and really should be included. In summary, provide options for size of bands, ensure all pieces are included prior to shipping and include ankle strap as a default option. I really wanted this to track my sleep, recovery etc.... and possibly replace my Apple Watch. So far I am disappointed.”
“The Bootstrap I purchased did not sync between the sensor & smartphone. After much elimination your support team decided to mail me a replacement sensor after I returned the defective sensor.
However after nearly three weeks the replacement sensor was never received, even after returning the original defective sensor in your prepaid shipping label.
I returned the balance of the Biostrap items, straps, charger & cable for a full credit.
The whole process took one month from my original order to never getting back to a device that worked.
Support by Biotstrap is not great, can only contact them by email. There is no telephone number for a real customer support system
Am not sure when and how much I will receive back on the returned device, despite paying in full for a supposedly working device.
Overall a little disappointing to say the least.
Richard Paris”
“I had someone respond to me - but he just told me not to use it for days and maybe it'll start working again if the battery drains. I may return and buy another one just so I can actually test it. Its not worked for more than half the time I've had it so far.”
“The biostrap has offered me the best information to date when it comes to my health. Honestly love how far in depth it measures everything, my only issue is how often the strap itself gets "bricked" and will not connect. Joel from support did and amazing job helping me with how to fix it if it happens again and that's the problem is that it's happening almost every other day. Again I love using the product I just wish it wouldn't keep getting disconnected.”
“I've had my biostrap for about a month now. The wrist strap is leaving sores on my wrist, I sent in photos via Twitter DM and haven't heard back.
Anytime I attempt to switch to the "insights" tab in the app it keeps crashing.
The activity tracker didn't log my activity either and I'm not sure if I'm really getting my money's worth.
Going with 2 stars because the aspirations of this company are very high, but the service and product issues are a bit disappointing.
Just got the ankle strap recently and want to really give it a thorough run through. Just hoping I didn't make the wrong product purchase. Would be happy to connect with a team member and discuss asynchronously via email.”
“Device ok doesn’t hold charge for more then two days!! Paid for two day shipping and it took 7 days and they are like sorry once it leaves our facility there is nothing we can do if it sits at a shipping company! I would think you’d have a good contract for services you are making people pay for!”
Hi Dennis,
I wanted to follow up and see if you had any more specific feedback regarding your rating. We are always working on improving the product and understanding were we fell short for you is important to us. If you want to give some additional feedback please send us an email to support@biostrap.com
