“Absolute scam who took my money and say my items are dispatched! They never arrived, they also set up a recurring payment on my card ! My banks fraud office is dealing with them to try and get a refund .
They never respond to my emails either !
Scam !!”
“Warning..... I placed an order the 27th May from the Australian website and it still has not arrived. They said it was in stock when I ordered it, but later found out that the order was coming from the USA. I asked for a complete refund and was told they don't refund shipping. I asked again for a complete refund and was directed to their policy about how they don't refund shipping. Why would keeping the shipping be ok seeing as I never received it. Yes I ticked the policy agreement never thinking that I would not get my order. I want to know for what reason would anyone keep shipping fees on an undelivered orders. Stay away from this sight - they are liars and probably a scam site. I will be leaving negative feedback on as many sites as I can and also on my Facebook page and groups and ask people to share my review. I have in contact with the ACCC and I have reported this site.”
“Biovea Australia is a ripoff. Two months and still waiting for two separate orders. Part of one order had to be cancelled as despite their website saying in stock in two days it wasn't in two weeks. They partially refunded my money (less postage) despite the remainder of the order being over the free postage threshold. Both remaining orders are listed as being at LA Airport for two months (Biovea website says 5 - 6 business days postage to Australia). Two months later nothing. Robotic responses. Other review sites list the same issues going back over 12 months so Biovea blaming Covid is a lie. Meanwhile Amazon has delivered three items to me from the US in less than a week. Chinese ebayers delivering to Australia in less than two weeks. Biovea Australia is bogus - there is no physical presence here in Australia despite their claims of warehouses all over the world. I would never buy from them again.”
“DON'T BUY FROM BIOVEA!
They deactivated the comments from Facebook, of course. All hey get are complaint for not delivering their products!
THE 100%customer satisfaction guarantee doesn't apply. Your delivery will never arrive and they still might make you pay for the shipping ammount. Completely unfair company!”
“DON'T BUY FROM BIOVEA!
They deactivated the comments from Facebook, of course. All hey get are complaint for not delivering their products!
THE 100%customer satisfaction guarantee doesn't apply. Your delivery will never arrive and they still might make you pay for the shipping ammount. Completely unfair company!”
“Never buy from this site!
Have now undergone 4 months without any package or refund, and they just keep postpone their policy of return. Now they are considering not giving me a refund but just a gift card to their website.
After 4 months!
Borderline sham operation, considering reporting them to authorites as I have lost 100 dollars at this point.”
“DO NOT ORDER FROM THEM, huge scam, they will never ever send you anything, they do not have a phone number, all their answers are canned, the last one said "Please contact us after 180 days to discuss about alternative solutions". My bank said they put them on their black list since every month at least 90 people report them !!!!!”
“You advertised your products as if you're UK based and even priced in pound sterling? I found this very dishonest and scarm. The product still to arrive weeks later. Please folks never buy anything from BIOVEA.”
“Avoid using this company
Avoid using this company, very poor customer service and goods don't arrive. I'm currently in the process of contacting my credit card company to try and get my money back.”
“Made an order the 16th of May, based on the UPS customer service (that I personally contacted) the parcel was lost in the transit the 24th of May.
I tried to reach out to Biovea support several times in the last 3 weeks, with just a couple of generic answer then they stopped reply from 10 days.
Totally the worst customer service and platform ever!!
ORDER # 41450931”
“This company is a scam, I live in Ireland and I ordered a host defense product on the 11th of may, it is now 12th of june and by the order number I got for UPS state side, they've not even received it yet to ship here. Avoid like the plague. I just received an email off them today to rate the product I "received", I gave it 5 stars but a bad review. It goes through a review process wo let's see if it makes it onto their website, that you can't contact or leave customer complaints. Any positive review you see online for this company is a bot or fake account.”
“I am still waiting for my order! The site did not indicate it was a US based company. Order showed as leaving on 17th May then nothing! Avoid!!!! I will not be using ever again”
“Your order number: 41053360
Varorna fastnar i tullen och sedan får man inga pengar tillbaka, inte undra på att de ville ha betalt direkt 👿
The goods get stuck in the customs and then you get no money back, no wonder they wanted to have paid directly 👿”
“order number 41403363
ordered 7 May 2020
no sign of order yet message says on 7th may preparing, no progress at all. 2nd time 1 have ordered this item 1st one never received. very low service, no customer complain , no phone numbers , no reply , surprise”
“I ordered a couple of times with this company and although it took a long time to arrive I was happy with the products.
So due to the time it takes on my 3rd order with them I decided to stock up so on the 9th of May I spent £429.01 on an order with them and it's been a nightmare as I received a box from them yet over half the stuff wasn't even in the box, then about a week or so later I received 2 bottles of my order in a package blimey talk about all over the place.. On the tracking it shows they split the package up which is ridiculous and the 2nd package is showing that it's not even left the US yet and I sent them an email on 27th May and got an automated reply that they aim to get back to their customer's within 48hrs... It's now the 2nd of June! I'm not impressed at all this order is all over the place and their customer service is shockingly bad! They don't care about customers, only taken money. £429.01 is alot to spend on an order and get such a poor service! So as a result they have lost a good customer that would have ordered regularly! So now I have to find a new supplier as this is just not good enough! I will be requesting a refund for the things that haven't arrived and also reporting them!
Beware of this company as they are quick to take your money, yet it's potlock if you actually receive your items or not! I only wish I had read the reviews on here and trust pilot 1st as then I would have stayed clear. How can a business even expect to continue with such bad reviews and letting down customers! Customers are what allows your business to survive so I suggest taken a good look at how you do business and how you treat your customers after taken their money! This company deserves to be investigated!”
