Chèr(e) Client(e),
Merci pour votre commande et veuillez accepter toutes nos excuses pour ce désagrément. Le suivi DHL indique que votre colis est en attente de retrait en point collect: https://mydhl.express.dhl/fr/fr/tracking.html#/results?id=7887037782 . Nous vous recommandons de contacter DHL afin d'obtenir plus d'informations sur la livraison de votre colis. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Dear Customer,
Thank you for your order. We are sorry to hear that your product didn't give you entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Tabletten am 14.01.25 bestellt. Angeblich 2 Tage Lieferzeit. Am 27.01.25 immer noch nicht eingetroffen.
Laut Sendungsverfolgung liegt die Sendung immer noch im Parcel Center of Origin.
Zur Kontaktaufnahme gibt es weder eine Telefonnummer noch eine e-mail-Adresse.
Lediglich FAQs, die nicht weiterhelfen.”
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Wir entschuldigen uns für die Verzögerung. Einer unserer Mitarbeiter hat Sie bereits per E-Mail kontaktiert. Wir empfehlen Ihnen, auf ihre Nachricht zu antworten, damit sie Ihnen weiterhelfen können. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
“I found the website was misleading. I purchased 120 of the 10mg Melatonin gummies, but when they arrived there was 120 of the 5 mg gummies and the instructions said to take two to achieve the 10mg dose. The cost per gummy was more than if I had purchased the bottle of 90 of the 5 mg gummies??”
Dear Customer,
Thank you for your order. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and please accept our sincere apology for the inconvenience. DHL tracking indicates that your package was delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=6093695263. We recommend you to contact DHL to get more info about the delivery of your package. We also forwarded your message to our customer service department. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Unsolicited order No 46086402 i.e. website placed order without my knowledge, approval, submission or payment clearance. I have submitted full 2details through "help" facility to no effect. I had 2 items in my basket (still shown) that were NEVER checked out. I was waiting a few days to see if Melatonin 1mg time release would come into stock.
It is very frightening that your computer can take payment from my credit card without my permission.
Please investigate, remove my stored payment details and advise how Biovea will rectify. I have been a loyal customer since 2019 and am very distressed by Biovea's recent behaviour.
Thanks”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please note that for security reason, we are unable to place orders for customers. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Die DHL-Sendungsverfolgung zeigt, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872000349100208 . Wenn wir Ihnen irgendwie helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commentaire. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Wenn Sie aus irgendeinem Grund innerhalb von 30 Tagen nach Erhalt Ihrer Bestellung mit Ihrem Produkt nicht zufrieden sind, können Sie es gegen volle Rückerstattung des Kaufpreises an uns zurücksenden: https://www.biovea.com/de/help-center/orders/returns-refunds. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Die DHL-Sendungsverfolgung zeigt an, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872000681737831. Wir empfehlen Ihnen, sich für weitere Informationen zur Zustellung Ihres Pakets an DHL zu wenden. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Gentile Cliente,
Grazie per il tuo ordine e ti preghiamo di accettare le nostre scuse per il ritardo. Il tuo pacco è in consegna: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=4242660203. Ti consigliamo di contattare DHL per maggiori informazioni sulla consegna del tuo pacco. Se possiamo aiutarti in qualche modo, faccelo sapere. Grazie ancora per avercelo fatto sapere!
Sinceramente,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung und bitte entschuldigen Sie diese Verzögerung. Die Lieferzeit beträgt 2-3 Werktage (ohne Wochenenden und Feiertage) ab Versanddatum. Wir sind stets bestrebt, unsere Dienstleistungen zu verbessern und haben Ihre Nachricht an die zuständigen Abteilungen weitergeleitet. Wenn wir Ihnen bei irgendetwas helfen können, lassen Sie es uns bitte wissen. Nochmals vielen Dank für den Hinweis!
Aufrichtig,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung und bitte entschuldigen Sie diese Verzögerung. Ihr Paket wurde versendet und wird zugestellt: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872001656562673. Wir empfehlen Ihnen zu warten, bis DHL die Sendungsverfolgung Ihres Pakets aktualisieren kann. Wenn wir Ihnen in irgendeiner Weise helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Gentile Cliente,
Grazie per il tuo ordine Il tracciamento DHL indica che il tuo pacco è stato consegnato: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=4433821770 . Se hai domande sui tuoi prodotti, ti consigliamo di contattare il nostro servizio clienti: https://www.biovea.com/it/help-center/main . Se possiamo aiutarti in qualche modo, faccelo sapere.
Sinceramente,
BIOVEA
“I have been a customer for over 5 years and generally I am happy with the quality of the products. However, customer service is extremely slow and not personalised at all. What topped it up and now made me to not order again was a recent request to cancel an automated order. They charged me for items I did not order and when I asked for a refund they refused. I had tried to cancel the automated ordering but without success. When I did manage to cancel they claim it was too late. I am now raising a complaint and also a claim with my bank.
A nightmare for something that they could have addressed with good customer service. They lost a customer.”
Dear Customer,
Thank you for your order and please accept our sincere apology for the inconvenience caused. It seems our customer service has already initiated a refund for your order. It can take couple of days for the transaction to reflect on your account. Please note that you can manage your auto-ship orders by login your Biovea account. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Gentile cliente, sembra che tu abbia effettuato l'ordine con consegna automatica. Abbiamo annullato il tuo ordine con consegna automatica. Puoi anche gestire i tuoi ordini in autoconsegna collegandoti al tuo account Biovea. Non possiamo annullare il tuo ordine 45986902 perché è già stato consegnato. Se per qualsiasi motivo non sei soddisfatto del tuo prodotto entro 30 giorni dalla ricezione dell'ordine, puoi restituircelo per un rimborso completo: https://www.biovea.com/it/help-center/orders/returns-refunds.Se possiamo aiutarti in qualche modo, faccelo sapere.
Sinceramente,
BIOVEA
Hi,
We are so sorry to hear that your product didn't give entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. we have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and please accept our sincere apology for the delay. DHL tracking indicates that your package was delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=9074079523. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Meine bestellte Ware wurde bis jetzt nicht geliefert. Obwohl mir ein Bestellstatus gesendet wurde und angeblich über DHL auch zugestellt. Das stimmt aber nicht. DHL hat diese Sendungsnummer nicht im System gefunden. Das ist Betrug.”
Lieber Kunde,
Vielen Dank für Ihre Bestellung und bitte entschuldigen Sie die Unannehmlichkeiten. Die DHL-Sendungsverfolgung zeigt an, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872000883383225. Wir empfehlen Ihnen, sich für weitere Informationen zur Lieferung Ihres Pakets an DHL zu wenden. Wir haben Ihre Nachricht auch an unseren Kundenservice weitergeleitet. Wenn wir Ihnen in irgendeiner Weise helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
