Dear Customer,
Thank you for your order and please accept our apologies for the delay. DHL tracking indicates that your package has been delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=3452160736. We recommend contacting DHL for more information about your package delivery. If we can help you in any way, please let us know.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and please accept our apologies for any inconvenience caused. DHL tracking indicates that your package has been delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=5837795611. We recommend contacting DHL for more information about your package delivery. If we can help you in any way, please let us know.
Sincerely,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung und entschuldigen Sie bitte die Verzögerung. Ihr Paket wird zugestellt: https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=JVGL40046872000364219220&cid=c_dhl_2502061_2353. Wir empfehlen Ihnen, sich für weitere Informationen zur Zustellung Ihres Pakets an DHL zu wenden. Wenn wir Ihnen irgendwie helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Dear Customer,
Thank you for your order. DHL tracking indicates that your package is ready for pick-up since March 28th: https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=JVGL40046872001698400703&cid=c_dhl_2502061_2353 . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“My Order was not received and I have not had any feed back about this issue from the company.
I have since made another order that did come in time but have had no reimbursement for the one that didn’t arrive”
Dear Customer,
Thank you for your order. DHL tracking indicates that your package was delivered on march 19th: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=6577078594. If you have not received your package, we recommend you to contact DHL to get more info about the delivery of your package. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Ware mit viel zu kurzem MHD erhalten. In einem stationären Geschäft hätte man das unter Kontrolle und würde vom Kauf absehen, beim Online-Kauf ist man hilflos ausgeliefert. Nie wieder Biovea! ... zu Ihrer Antwort: Das MHD ist nicht der 31.10.25 sondern 08/2025. Finde es unverschämt etwas mit solch kurzem MHD zu versenden.”
Lieber Kunde,
Vielen Dank für Ihren Kommentar. Die von Ihnen bestellten Produkte haben ein Verfallsdatum vom 31.10.2026. Eine Flasche hat eine Lieferzeit von 90 Tagen. Beide Flaschen können vor Ablauf des Verfallsdatums sicher verwendet werden. Wenn Sie aus irgendeinem Grund innerhalb von 30 Tagen nach Erhalt Ihrer Bestellung mit Ihrem Produkt nicht zufrieden sind, können Sie es gegen volle Rückerstattung des Kaufpreises an uns zurücksenden. Wenn wir Ihnen irgendwie helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Il tuo pacco è in fase di elaborazione presso la dogana. Non appena questa operazione sarà completata, il pacco verrà consegnato immediatamente all'indirizzo da te richiesto.
Dear Customer,
Thank you for your order. We are sorry to hear that your product didn't give you entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Salve,
Siamo sinceramente spiacenti e comprendiamo la sua frustrazione! Apprezziamo ogni nostro acquirente e il nostro scopo principale è garantire la soddisfazione del cliente. Ho inoltrato il suo messaggio al servizio clienti e qualcuno la contatterà a breve per risolvere il problema. Per favore mi faccia sapere se posso assisterla ulteriormente.
Cordiali saluti,
BIOVEA
Dear Customer,
Thank you for your comment. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commande et veuillez accepter toutes nos excuses pour ce désagrément. Le suivi DHL indique que votre colis est en attente de retrait en point collect: https://mydhl.express.dhl/fr/fr/tracking.html#/results?id=7887037782 . Nous vous recommandons de contacter DHL afin d'obtenir plus d'informations sur la livraison de votre colis. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Dear Customer,
Thank you for your order. We are sorry to hear that your product didn't give you entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Tabletten am 14.01.25 bestellt. Angeblich 2 Tage Lieferzeit. Am 27.01.25 immer noch nicht eingetroffen.
Laut Sendungsverfolgung liegt die Sendung immer noch im Parcel Center of Origin.
Zur Kontaktaufnahme gibt es weder eine Telefonnummer noch eine e-mail-Adresse.
Lediglich FAQs, die nicht weiterhelfen.”
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Wir entschuldigen uns für die Verzögerung. Einer unserer Mitarbeiter hat Sie bereits per E-Mail kontaktiert. Wir empfehlen Ihnen, auf ihre Nachricht zu antworten, damit sie Ihnen weiterhelfen können. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
“I found the website was misleading. I purchased 120 of the 10mg Melatonin gummies, but when they arrived there was 120 of the 5 mg gummies and the instructions said to take two to achieve the 10mg dose. The cost per gummy was more than if I had purchased the bottle of 90 of the 5 mg gummies??”
Dear Customer,
Thank you for your order. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and please accept our sincere apology for the inconvenience. DHL tracking indicates that your package was delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=6093695263. We recommend you to contact DHL to get more info about the delivery of your package. We also forwarded your message to our customer service department. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Unsolicited order No 46086402 i.e. website placed order without my knowledge, approval, submission or payment clearance. I have submitted full 2details through "help" facility to no effect. I had 2 items in my basket (still shown) that were NEVER checked out. I was waiting a few days to see if Melatonin 1mg time release would come into stock.
It is very frightening that your computer can take payment from my credit card without my permission.
Please investigate, remove my stored payment details and advise how Biovea will rectify. I have been a loyal customer since 2019 and am very distressed by Biovea's recent behaviour.
Thanks”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please note that for security reason, we are unable to place orders for customers. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Die DHL-Sendungsverfolgung zeigt, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872000349100208 . Wenn wir Ihnen irgendwie helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commentaire. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Wenn Sie aus irgendeinem Grund innerhalb von 30 Tagen nach Erhalt Ihrer Bestellung mit Ihrem Produkt nicht zufrieden sind, können Sie es gegen volle Rückerstattung des Kaufpreises an uns zurücksenden: https://www.biovea.com/de/help-center/orders/returns-refunds. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
Lieber Kunde,
Vielen Dank für Ihre Bestellung. Die DHL-Sendungsverfolgung zeigt an, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=JVGL40046872000681737831. Wir empfehlen Ihnen, sich für weitere Informationen zur Zustellung Ihres Pakets an DHL zu wenden. Wenn wir Ihnen irgendwie behilflich sein können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
