“Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now Support Ticket #707412. I have not received any package yet and today; I receive an email my order is delivered. This feels like a fraud company. I am writing this review so other people don’t waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesn’t get resolved.”
Hi there!
I can see in our system that someone from customer service has reached out to you. I would like to follow up and make sure you were taken care of! If not, please let me know and I can assist you further. I am so sorry for your experience and hope to earn back your business with BIOVEA. Thank you!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
After looking into your order, it looks like we were able to process a full refund. I am sorry for your experience and hope you reconsider shopping again with BIOVEA!
Yours Sincerely,
Olivia
BIOVEA
“They are scam, pretend to be located in Europe, but they are not and will ship from USA. Your products will get to customs from where you will not be able to take them out, cause the products are medical and it is illegal. They will never refund you.”
Hi there!
I am so sorry you had a negative experience with BIOVEA. On a positive note, I see that your order was delivered! Please let me know if there is anything else I can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“** WARNING! ** Do not order products from Biovea!!
** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now. This company is run by scammers and I highly recommend you shop for products elsewhere.”
Hi Scott,
I am SO sorry this has happened! This is definitely not reflect BIOVEA's appreciation for our customers. I am going to personally forward this message up to customer service and see what we can do to make things right. Please be on the lookout for an email from us. Thank you for letting me know and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“I am from india , i ordered Kirkland minoxidil of about 3600 Rs they have been deducted my amount but didn't provide any information of delivery date , order tracking nr etc . I ordered it on july 3 2021 order nr- 43087196 , i have transaction id as well .
They haven't any phone number, because they know they do scam !!
Please alert don't order anything from it , you may see many reviews.
It's just a scam.⚠️”
Hi there!
I apologize on behalf of BIOVEA for your experience! I have looked into your order and see that your order has been delivered, but I apologize for the lack of communication. I hope you see that we are an honest company and choose to shop again with us!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would like to help! Would you mind providing your order number so I can look into this further? I look forward to assisting you.
Yours Sincerely,
Olivia
BIOVEA
Hi Irene,
I would like to help you if you are still having these issues! I could not find any order under your first and last name. Would you mind providing the order number or first and last name used at the time of your order? I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“I wish i had read the reviews before buying....now I am 152 euro lighter and no supplements. Especially in these tough times it is a disgrace that this company is allowed to operate. Where can we report these fakes so they don't dupe any more people??????”
Hi there!
I am so sorry you had a poor experience! I promise you we are a real, trustworthy company. I looked into your order and do see that your order was delivered. If this is not the case, please let me know so we can make things right. Thank you for taking the time to let us know and I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“As per nearly all reviews , this fake " company " is simply a fake online store that has no products , but takes your money , with no intention of ever delivering any products. Order placed 24/04/21 , it is now 01/06/21 , DO NOT order from these thieving fraudsters.”
“it´s a fraud! I ordered on 12th March, the delivery was expected to arrive within a week; it´s already 29th April and all they told me is that I have to wait, and I cannot also cancel the order...
So, it may come on 2022 or who knows!
Stay away from them, they just keep the money and deliver nothing!!!”
“It's fraud!
Ordered on February 1st , estimated delivery date 16th of February.
It’s February 29, has not arrived and no tracking information has been provided. I sent 3 emails and they came back with the same answer, “ Your parcel is in transit and the tracking number will be updated after it processes through customs”.
It's obvious that they lie about the delivery date.”
“Biovea.se allow you to order under false pretences. I'm still waiting for an order from 24 March. I now find out its stuck in customs. I didn't even know it was coming from outside of EU. No idea how much more money it will be. They also don't bother to answer emails anymore and just have a standard response blaming covid. Unaceptable!!”
“Hello
I have ordered pills from Biovea. I have been waiting for 5 months. İcredible!! I have sent 4 mails and ended with no results. They are not cancelling your shopping and sending ur money back. The only keep u waiting. They really cheat and decevie their customers. Don't make the mistake of shopping from this company!! Unfortunately ı have :(”
“Dropshipping company, bought under the impression that they would deliver from local warehouse, and tracking shows it wioll never arrive. There is no customer service.”
“I am a regular online buyer and I’ve never had a situation like that.
Ordered on the 22nd of February, estimated delivery date 5th of March
It’s the 16th, has not arrived and no tracking information has been provided.
I sent several emails and I get the same answer, “ Your package is in-transit now”
I’ve requested a refund and the same answer again “ Your package is in-transit now”
No phone number to call no means to get decent feedback
This looks like a scam or fraud!!!
They lied about the delivery date, they take the money from your account or credit card and then that don’t care.
DON’T buy with them and avoid been tricked
Thieves!”
“The have no phone numbers to contact. I placed an order on 2/27/21. Said item was in stock. They charged my credit card right away. Emailed them on 3/2/21 asking when it would ship. Said they are closed on weekends, so my order was currently processing to ship. Contacted them on 3/4/21 wanting to know when shipping. They replied on 3/4/21, that they were checking with warehouse. On 3/5/21, they emailed me and said warehouse has insufficient stock and do not know when they will have it and I could cancel order. I told them to cancel. Of course, did not hear from them until yesterday, 3/8/21 that it was cancelled and any authorization for the amount would drop automatically. NO, they had already charged my card and was posted on March 1! Questioned them about that and they replied "This order and the payment for it have been cancelled"! They cancelled, but they did not reverse the charge. So, I have filed a dispute.
Not acceptable, when it states an item is in stock, they charge your card immediately and item is NOT in stock. Plus, no notification that the item was out of stock I had to do all the questioning to find out the answers. Find it very dishonest. Would NEVER recommend them!”
“I cancelled an order for health tablets on the 11 th of January
This was taken off my card and I have never received a refund
I email them frequently and each time they say it is being processed but I never receive it.”
