“a couple of weeks ago i ordered a product from them, i paid for this product via ZIP. a couple days later i decided i didnât want the product and sent them an email to cancel the order, they cancelled it upon request but will not refund me, every message i send i get an automated response asking for my bank details. i have received this email at least 8 times.
this is rediculous and such a scam. how hard is it to refund a product which never even left the warehouseđ”
Hi there!
I am so sorry you haven't received a refund and I would like to ensure we get this figured out. I attempted to look up your order using the email listed on dash.reviews.io, but nothing came up. Would you mind providing your order number or the email address you used for your order? I look forward to assisting you!
Yours Sincerely,
Olivia
BIOVEA
“I was waiting two weeks and a half for a order and still never received it. I am so fed up I was trying to give this to a friend by next week and I know i wonât be able to give it to him because this is taking so long. They also do not reply back to you which is crazy.”
Hello,
We are so sorry that your order has experienced delays. I completely understand your frustration, especially with your order being a gift. The good news is, your order is expected to be delivered on December 3rd. Someone from our customer service team contacted you yesterday to help resolve this. Please let me know if any of your concerns were not addressed and I would be happy to assist you further. Thank you for letting us know and we hope you reconsider ordering with BIOVEA, again!
Yours Sincerely,
Olivia
BIOVEA
“Never had any problems with them until recently. Ordered 4 items on 21st of October. 2 turned up later, and still no sign of the other 2. Contacted Biovea several times via email, and keep getting the same covid excuse and useless tracking number.”
Hello Prince,
I am so sorry for the long wait times on your order! I completely understand your frustration. I was able to look up your order number by your email address and have forwarded your issue up to customer service. Someone should be reaching out from our customer service team shortly to help track your order and figure out a resolution. Thank you for letting us know and thank you for being a loyal customer. We want to make sure you are happy, so please let me know if I am able to assist you with anything else.
Yours Sincerely,
Olivia
BIOVEA
“Thus company is so bad, I ordered a product 85 days ago and no sign of it and then sent numerous emails which they stated an automatic reply. How a company can legally steal your money is baffling.”
Hello David,
I am so sorry, this is completely unacceptable! I was able to look up your order using your email and can see what you are talking about. We will make sure to get this resolved. I have forwarded your message up to customer service and someone should reach out shortly to talk resolutions. Thank you for letting us know and we are so sorry again!
Yours Sincerely,
Olivia
BIOVEA
“Still waiting for my order as it is stuck in Cairo airport, I am a Brit with the UN in Cairo, I have been emailing Biovea and get the same rubbish reply. Paid extra for delivery too, supplements costing me 200 UK pounds! 4 weeks now!”
Hi Steve,
I am so sorry to hear that your package is stuck. I completely understand your frustration and urgency in figuring out what is going on. I would love to help you! Would you mind providing your order number so I can look further into this?
Yours Sincerely,
Olivia
BIOVEA
“My order is held by HRPA here in Ireland. I was not told that minoxidil which is OTC is not allowed to be imported, I am not even aware that it will come from the US so I ordered some.
I already emailed Biovea, and they gave me store credits instead of a refund. I do not have anything else to buy from them so my money is as good as gone. I will try to dispute this further as it is unfair for them to sell stuff that is not allowed here in Ireland, and they didn't even disclosed that the item will be shipped from the US.”
Hello,
I am so sorry for your experience! I was able to locate your order by using your email address. I am going to have someone from our customer service team reach out to you and get to the bottom of this. We are so sorry, again!
Yours Sincerely,
Olivia
BIOVEA
“This company has no legal right to sell medicine to Ireland, probably the EU. I ordered Estriol and Progesterone Cream. Here is an email from HPRA when my order was detained at Irish customs:
''The products you ordered Estriol and Progesterone Cream are Prescription Only Medicines In Ireland and therefore cannot be supplied by mail order. The âSUPPLYâ by mail order of Prescription Only Medicines is prohibited; therefore the company is breaching Irish legislation by supplying these products to you. Biovea is not an Irish Company and is not authorised to supply medicinal products into Ireland. You should buy your medicines from a recognised and trusted source such as your local Pharmacy. It is for this reason that Irish Customs have detained your package.
Both of the above products are listed in S.I. No. 540/2003 - Medicinal Products (Prescription and Control of Supply) Regulations 2003, as amended, as a prescription only substance.
These medicinal products cannot be forwarded to you or returned to the supplier as these medicinal products have entered the state illegally. The matter of reimbursement is between you and the company that supplied you.
Both of the above products are listed in S.I. No. 540/2003 - Medicinal Products (Prescription and Control of Supply) Regulations 2003, as amended, as a prescription only substance.
These medicinal products cannot be forwarded to you or returned to the supplier as these medicinal products have entered the state illegally. The matter of reimbursement is between you and the company that supplied you. ''
I have asked for refund through paypal and I got it within a day as I am sure Biovea or rather the 'With Reach USA LLC' who owns them are fully aware they are not authorised to sell medicine to Ireland, they just want to take your money and leave you with the rest of the crapshow that follows.”
Hi Kasia,
I am so sorry again that this happened! I already requested your order number over on our other review site, but I was able to locate your order using your email address. I have put in a word to customer service and someone should be reaching out shortly!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I am so sorry you never received your goods and even more sorry that you have had issues getting in contact with us! At BIOVEA, we pride ourselves in our customer's satisfaction, so we would like the opportunity to make things right. I have forwarded this along to customer service and someone should be reaching out to you shortly. Thank you for bringing this to our attention and we look forward to assisting you.
Yours Sincerely,
Olivia
BIOVEA
“I bought a Kirkland Minoxidil 5% which is unavailable in Australia. Let me tell you Minoxidil 5% is a medicine that helps people suffering hair loss or male pattern baldness. It helps to stimulate hair.
Kirkland always produces high-quality products no doubt and they have really good reputations. There is another Minoxidil company in Australia called Regain 5% it's also good, but Regain sold quite expensive in Australia. I'm using it for a long, and it really works on me as it should, but being expensive I was looking to buy it cheaply Then I came across Biovea Kirkland. I was happy and ordered it. it was a 6month supply. It took time to deliver but okay with it, but I was only concern about the quality. My research also shows there is a lot of duplicate fraud minoxidil produce on the Kirkland Brand name as it is the most popular brand in the world. So to verify Boivea's supplied product I bought 1 4 month supply of Regain 5% Minoxidil.
I have to tell you that my Regain journey was till then okay. I was not losing hair. Everything was perfect. but as I got Biovea Kirkland I started using it my first week was okay another half month was okay then I started to see some extra hair fall. after finishing 2nd month of Kirkland in 3rd month I started noticing too much hair loss even I can't explain how bad it was could find my explanation of it. As I was a good responder of Minoxidil. Then I stop using Biovea Minoxidil and started to use Regain 5% then gradually I noticed a reduction in my hair loss. Then I realise that the product Kirkland I bought from Biovea was a first-class fake medicine. I stop using Krikland from biovea now and I'm still using Regain. There are still 3 bottles of Minoxidil left in my house purchased from Biovea.
When I tell them to the customer service they said that Minoxidil works differently from person to person. which is a ridiculous statement. It is true its result varies from person to person, but I'm using Regain Minoxidil for more than 6 months and it was working on me. It stabled my hair. When I switched to biovea Minoxidil it didn't work which means Biovea is selling a fake product.
Moreover here to say Minoxidil start to show effect after continuous 3 months of use. I tried it 3-month Biovea and 3 months my local trusted one to find out this difference and now the customer service is saying that they can't refund me my money.
Conclusion: Never ever buy products from Biovea They sell fake duplicate products for profit. Don't trust them at all.”
Hello,
I am SO sorry to hear you had such a terrible experience with one of our products! At BIOVEA, we pride ourselves in our product quality. I can assure you that all of our products are 100% authentic, but it is unacceptable that you experienced hair loss. I will make sure someone from customer service reaches out to make things right with you. Please be on the look out for an email from us and let me know if I can assist you further.
Yours Sincerely,
Olivia
BIOVEA
“I really believe that Biovea are a scam company. Wrdeeed my goods on 7th September. They have yet to arrive. I tried emailing them through the email address that I had used to order but was sent a link to another address to deal with the issue. This link was only their website marketing page.
I have had several texts (probably from scam delivery companies) to say that my product will be delivered soon. When I press on the link for the delivery details I am told that it is a scam site. I got a text today to say that my product is being sent back to sender.
NEVER EVER US THIS SITE. They are unscrupulous scam artists who steal your money and do not deliver a service.
THEY SHOULD BE REPORTED TO THE APPROPRIATE BODY”
Hello! I am so sorry to hear you have had issues with BIOVEA. I am here to help! I was able to locate your order via your email and have sent in a customer service request. Someone from our team should reach out to you shortly to get this resolved. I assure you we are not a scam company and pride ourselves in our products and service, so we are very disappointed to hear we have an unhappy customer. We look forward to earning back your business and will be in touch shortly!
Hello Sandra,
I am so sorry to hear you have experienced this! I am here to help. Would you mind providing your order number so I can look into it? I look forward to making things right.
Yours Sincerely,
Olivia
BIOVEA
“As per all the other reviews. Not happy. Have a shipping number but it has been awaiting shipping in LA for over 3 weeks. This is in contradiction to the advice that it would arrive in a week or so. I was under the impression that there was a centre in Aus. Can't email, can't phone. That they can continue to trade like this is
astounding!”
Hello,
I am so sorry that you have had issues communicating with us! At BIOVEA, we pride ourselves in making sure our customers are happy and taken care of, so your experience is unacceptable. I would love the chance to make things right. Would you mind telling me your order number?
Yours Sincerely,
Olivia
BIOVEA
“NEVER BUY FROM THEM, THEY ARE A COMPLETE SCAM!!!!
Product never arrived, tracking number does not update, so I contacted the delivery company myself and they cannot chase up the delivery, the company refuses to follow up with the delivery company as well, and they always gives late responses. They stated if the goods do not show up, and I know they won't, I have to wait 75 days for them to be declared lost and refund be given.
Have reported them to NSW Fair Trading, hope more people report them as well...
ORDER # 43191473”
Hello Sam,
I am so sorry you had this experience. Unfortunately, we were working through some tracking difficulties. This issue has now been sorted out and should not affect any future orders. I see your order was delivered on August 30th, however, we would still like to make things right. I will be forwarding your issue up to customer service, who will reach out to you shortly. Thank you for your feedback and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I am so sorry you have had a negative experience with BIOVEA! I would like to help change this experience. In order to do so, would you mind providing your order number so I am able to investigate further?
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would love the opportunity to make things right with you! I am so sorry for your experience and that people have not been able to help you. Would you mind providing your order number so I can look into it? Thank you!
Yours Sincerely,
Olivia
BIOVEA
“Bluff företag! Samma mejl till alla om att de inte kan ro för att frakten tar lĂ„ng tid. 2 försök till köp inga varor och fĂ„r inte pengarna tillbaka. Finns det ingen som kan granska dessa företag och stĂ€nga ner dom?”
HallÄ dÀr!
Jag Àr sÄ ledsen att du har haft den hÀr upplevelsen. Skulle du vilja ange ditt ordernummer sÄ att jag kan undersöka detta ytterligare?
Tack,
Olivia
BIOVeA
“They stole my money. I ordered Minoxidil foam and never got it and then they said the product was sent back to them and once they recieve it they will return my money but never got it”
Hi there,
Oh my goodness! I am so sorry you experienced this. I am here to help and make things right. Would you mind providing your order number so I can look into it further? Thank you and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
Estimado(a) Astrid,
Te escuchamos y queremos que esto se solucione lo antes posible. La comunicaciĂłn con nuestros clientes es algo de lo que nos enorgullecemos y no hay excusa para tu experiencia. He transmitido personalmente este problema al servicio de atenciĂłn al cliente y alguien se pondrĂĄ en contacto con usted en breve. Veo que su pedido ha sido entregado, asĂ que avĂseme si necesita mĂĄs ayuda.
Saludos cordiales,
Olivia
BIOVEA
Hi there!
I am so sorry this was your experience and I would like to help make things right! I see you order was delivered August 2nd according to our records. If you still have not received your order, please let me know so I can look into it! Thank you for your time and for bringing this to our attention.
Yours Sincerely,
Olivia
BIOVEA
“Fraud. They post from the US while pretending to be from the UK... but I am not certain they did anything but create a shipping label. Horrible service. Scam. Beware”
Hi there!
I am so sorry that you had a poor experience with BIOVEA. I looked into your order, and I do see that your order has been delivered. Someone should reach out to you soon to discuss your concerns. We hope to earn back your business!
Yours Sincerely,
Olivia
BIOVEA
