“Paket wurde falsch adressiert und kam nicht an. Kundendienst schiebt die Verantwortung auf DHL und will keine Rückerstattung leisten. Wirklich enttäuschende Erfahrung, obwohl ich jahrelang Kunde war.”
Lieber Kunde,
Vielen Dank für Ihre Bestellung und bitte entschuldigen Sie die Unannehmlichkeiten. Ihre Bestellung wurde an die Adresse versendet, die Sie bei der Bestellung angegeben haben. Wir empfehlen Ihnen, sich für weitere Informationen zur Lieferung Ihres Pakets an DHL zu wenden. Wenn wir Ihnen in irgendeiner Weise helfen können, lassen Sie es uns bitte wissen.
Aufrichtig,
BIOVEA
“Extremely dissapointed, paid £7 for two day delivery and its been 9 days and it still hasn't arrived. Looking at the tracking, it's going to random places like Australia and Bahrain, customer service was of no help when I asked them for advice. Extremely angry as I really needed the melatonin and now I'm having to look to order them elsewhere.”
Dear Mr. Nickson,
Thank you for your order and we appreciate your business. We sincerely apologize for the delay. DHL tracking indicates that your package was delivered: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=4821862990 . We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know. Thanks again for letting us know!
Sincerely,
BIOVEA
“Never had any problems before with my delivery, but now you're using DHL Express, my latest delivery was a nightmare, I eventually got it at the third and last attempt.”
Dear Customer,
Thank you for your order and please accept our apologies for this inconvenience. We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know. Thanks again for letting us know!
Sincerely,
BIOVEA
“Integratori arrivati in busta di plastica, non bullonata e con bolla accartocciata....
Il corriere, DHL, consegna solo dopo reclamo a Biovea per mancato recapito senza preavviso e senza alcuna risposta al reclamo.”
Gentile cliente,
Grazie per il tuo commento e ti preghiamo di accettare le nostre scuse per gli eventuali disagi causati. Cerchiamo sempre di migliorare i nostri servizi e abbiamo inoltrato il tuo messaggio ai dipartimenti competenti. Se c'è qualcosa in cui possiamo aiutarti, faccelo sapere.
Cordiali saluti,
BIOVEA
Merci pour votre commande. Nous nous excusons sincèrement d'apprendre que votre produit ne vous a pas donné entière satisfaction. Nous sommes fiers de notre service et de la qualité de nos produits. Nous espérons que chaque client sera entièrement satisfait de son achat. Veuillez nous envoyer un e-mail à support@biovea.com avec votre numéro de commande et nous serons heureux de vous aider.
Cordialement,
BIOVEA
“J'ai commandé des gummies de Mélatonine 5 mg. Malheureusement, elles sont sans doute bcp moins dosées. Je finis mes cp de Mélatonine 5 mg Futures qui eux tiennent leur promesse. J'ai acheté 5 btes de gummies, qu'en faire?”
Merci pour votre commande. Nous nous excusons sincèrement d'apprendre que votre produit ne vous a pas donné entière satisfaction. Nous sommes fiers de notre service et de la qualité de nos produits. Nous espérons que chaque client sera entièrement satisfait de son achat. Veuillez nous envoyer un e-mail à support@biovea.com avec votre numéro de commande et nous serons heureux de vous aider.
Cordialement,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commande et veuillez accepter toutes nos excuses pour ce désagrément. Votre commande a été expédiée et est en cours de livraison: https://mydhl.express.dhl/fr/en/tracking.html#/results?id=7197950281 . Nous vous recommandons de contacter DHL afin d'obtenir plus d'informations sur la livraison de votre colis. Si nous pouvons vous aider de quelque manière, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Dear Customer,
Thank you for your order. We sincerely apologize to hear that your product didn't give entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Sadly, the melatonin has caused the opposite effect in both my partner and I. This is the worst melatonin we have ever taken. Both of us reacted to it negatively and slept less than ever”
Dear Customer,
Thank you for your order. We are sorry to hear that your product didn't give your entire satisfaction. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realize that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of receiving your order, you may return it for a full refund: https://www.biovea.com/uk/help-center/orders/returns-refunds . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Meine Bestellung ist schon lang über Paypal bezahlt worden und nie angekommen ! Bis jetzt nicht . Bin sehr enttäuscht 😞 keiner weiss wo mein Päckchen abgeblieben ist ... auf meine E-mail kan auch keine Antwort !”
Lieber Kunde,
Vielen Dank für Ihre Bestellung und bitte entschuldigen Sie die Unannehmlichkeiten. Die DHL-Sendungsverfolgung zeigt an, dass Ihr Paket zugestellt wurde: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=7252044586. Wir empfehlen Ihnen, sich für weitere Informationen zur Lieferung Ihres Pakets an DHL zu wenden. Wir haben Ihre Nachricht auch an unseren Kundenservice weitergeleitet. Wenn wir Ihnen bei irgendetwas helfen können, lassen Sie es uns bitte wissen. Nochmals vielen Dank für den Hinweis!
Aufrichtig,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commentaire. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Chèr(e) Client(e),
Merci pour votre commande et votre commentaire précieux. Nous sommes fiers de nos produits et sommes heureux de les voir appréciés par nos fidèles clients. Nous nous efforçons toujours d'améliorer nos services et nous avons transmis votre message aux services concernés. Si nous pouvons vous aider en quoique ce soit, veuillez s’il vous plait nous le faire savoir.
Cordialement,
BIOVEA
Lieber Kunde,
Wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten. Die DHL-Sendungsverfolgung zeigt an, dass Ihr Paket zugestellt wurde: . Wir haben Ihre Nachricht an unseren Kundenservice weitergeleitet, damit wir Ihnen weiterhelfen können. Wenn wir Ihnen bei irgendetwas helfen können, lassen Sie es uns bitte wissen. Nochmals vielen Dank für den Hinweis!
Aufrichtig,
BIOVEA
Dear Customer,
Thank you for your order and we appreciate your business. DHL tracking shows that your package was delivered on May30th: https://www.dhl.com/us-en/home/tracking/tracking-express.html?submit=1&tracking-id=1602469094 . We recommend you to contact DHL to get more info about the delivery of your package. We also forwarded your message to our customer service department. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“I would love to say I have been a customer for many years. At present I am having a problem with the last product I purchased. I have been trying to contact and have written many emails for help but I have not got any help.”
Dear Customer,
Thank you for your order and we appreciate your business. We sincerely apologize for the inconvenience. We have forwarded your message to our customer service department. Someone will be reaching out to you shortly to resolve this problem. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Client,
Thank you for your order and please accept our apologies for this inconvenience. UPS delivery takes 2-3 business days (not including weekends and holidays) once package has been dispatched. We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know. Thanks again for letting us know!
Sincerely,
BIOVEA
“Order short shipped. Packing list correct but minus contents! Corrected quickly but no apology with second shipment. Bad manners. However, the matter was efficiently resolved.”
Dear Customer,
We sincerely apology for any inconvenience caused to you. UPS indicates that the reship of your missing item was delivered: https://www.ups.com/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=1Z70920A0414074332&track.x=Track/trackdetails . We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your order and we appreciate your business We sincerely apologize for the delay. UPS delivery takes 2-3 business days (not including weekends and Holidays) once package has been dispatched. We are always striving to improve our services and we have forwarded your message to the relevant departments. If there is anything we can help you with, please let us know.
Sincerely,
BIOVEA
“In past times I´ve already had good experiences with Biovea in Mexico, just this time I tried ordering again and its about time that my package hasn´t arrived yet. Also tried to contact them for a refund at least, won´t get an answer. I´ve also noted that my account isn´t even available anymore. I think they just got out of business at least for shipments in Mexico.”
Dear Customer,
We sincerely apologize for the inconvenience caused. We will issue a refund immediately. It can take couple of days for the transaction to reflect on your account. We have also forwarded your message to our customer service department. Please let us know if you need any other assistance and thank you for letting us know!
Sincerely,
BIOVEA
“I bouth 1 vitamin D and 1 Vitamin B12 in 12th February from Brazil , the packet should be here between 8 to 10 days. Since 1st of March I've sending many emails , which they say the packet is flaying , or it is on Duane , whatever they want. The number to localizing my packet says the is doesn't exist . Sounds a real scam!! I already asked for refund and the say that they can't due their political issues. What??? You are hide behind a Ayurveda site, which made me trust , but not. I got very distressed with and trying to solve that. Now thy sent an emails suggesting me to look for the information at The Post here. What mean???! I bough by BIOVEA, and you're not respecting my country polices , which is my right of have my money back in not comminted dead line responsability. That it. I WANT REFUND!
Dont trust in this site, because they dont respect the client.
ANAMARCIA Oliveira”
Hi Srta. Anamarcia Oliveira,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
