“I have ordered at the end of December 2020 still waiting for the package, I was informed that they cannot refund as package has been sent! Absolutely ridiculous. PLEASE DO YOURSELF A FOVOUR AND NEVER USE THIS COMPANY!!!!!”
“It took more than a month to deliver my order. When it arrived I had to pay taxes which was never announced at time of ordering so I rejected the order and it was send back to Biovea. That was June last year. Up to today (8 months later). Still no news from Biovea on when my order will be reimbursed. They were supposed to contact me (after mote than 4 emails from my part) but never did. I understand the issue about the tax but I cannot accept is the fact that they simply don’t seem to care about customer service. Totally unacceptable.”
“I ordered a product on June 14th, 2020. The product was stuck at customs in Ireland. I followed up with the customer service through June, July, August, Sept 2000. Now it is Feb 2021, I haven't recd the product, I was informed by Customs that the product has been confiscated by Customs because it has alcohol and the company should not have shipped it. So, no product with me, the customer service is absolutely unhelpful and just told me to wait around, and my money has gone. No refund.
I am seeking legal advise for my rights.”
“Yes it's true! BIOVEA.COM has a 75 day non delivery policy!
Their deliveries are notoriously unreliable. I have waited several weeks in the past, as they ship from USA.
My order was placed on 28th DECEMBER 2020.
It shipped on 29th DECEMBER 2020.
Estimated delivery according to BIOVEA.COM:
Estimated Delivery Range: 06 January 2021 - 12 January 2021
It's now 15th FEBRUARY 2021. Tracking information indicates it is still in the USA, but it is becoming patently clear that BIOVEA.COM have no idea where my order is and if it will ever arrive. This is in spite of having tracking information.
I have followed up several times BY EMAIL and have received the usual lame excuses:
01/02/21 BIOVEA.COM write:
"We apologise for the delay with your order. Unfortunately, COVID-19 has disrupted international logistics and as a result, there are fewer flights available to transport cargo and longer wait times at borders. This is the reason why your tracking details have not updated as quickly as in the past. Your package is still in-transit and the tracking information will update once our shipping partners have cleared the package through customs. We thank you for your patience during this difficult time."
18/01/21 BIOVEA.COM write:
"We apologise for any delay with your order. Your package is in-transit with UPS now. Their tracking details will update to show when your package has processed through customs."
===========================
I have no idea if BIOVEA.COM have followed up with UPS. I have asked them, but got no reply.
Then came the big shock, after I asked for a refund! Consider this if you ever order throuh BIOVEA.COM
===========================
On 05/02/2021 14:51, BIOVEA wrote:
"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."
And again:
On 15/02/2021 15:18, BIOVEA wrote:
"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."
So I have to wait another MONTH, just to see if I get my order after 75 DAYS? What is this? In all the 23 years I have shopped online, I have never come across any company with a 75 DAY NON DELIVERY policy.
This is ridiculous and contravenes EU law, as far as I am aware.
Anyway, buyers beware. If your order gets delayed or lost, you will have to wait 75 DAYS before they will even think about issuing a refund. I wonder if the credit card companies agree! We will see.
#biovea.comreviews #bioveareviews #bioveatrustpilotreviews #biovea”
“Ordered 6 months back still no delivery
I made an order of vitamins on July 10th 2020 and still haven't received my order or had any update. Today is 9th Feb 2021. I think this level of service is unacceptable as other compaines are managing their deliveries. I also requested a reund withour any success since I prepaid. I wan't to warn others.”
“This company will not deliver your products but they will charge your creditcard even so = theft. They will not refund you either. The few positive reviews here out of all the negative are clearly fake and from the Biovea team. Also they hide who is behind the company as they do not want negative publicity so here you go: WR group in Arizona, USA is the holding company who run this scam wrgroup.com Leave a review also for them. US authorities should also be made aware of this scam. International police is investigating the scam. DO NOT TRUST THIS COMPANY”
“Disaster. I bought a product online ( saying 6-8 days delivery time)
Next day i recived an email, they saying proximatly i can get this product 45 days later.
I wrote back, i do not want wait soo long and i want back my money, want refund.
After this we changed aproximatly 10 emails and finaly i got back my money.
This is unbeliveble, i had to provide very detaild data.
I sent my recipe, my order number.
Not enough, they asked my full name, where is my bank, which city
IBAN, bic / swift code this is realy unbelivible.
The order number and my bank recive for my order was not enough.
Its was horrible.”
“THIEVES. Bought a few products from them online and a month later I've still not received anything. They provide no phone number to call and are very unresponsive by email despite their website's supposed claim of "100% satisfaction guaranteed" and commitment to "respond within 24 hours". They were quick to take my money, slow to provide any customer service, inept at delivering what I had paid for. I requested a refund multiple times but my request has so far fallen on deaf ears. STAY WELL AWAY FROM THIS SCAM STORE.”
“SCAM. Please stay away of this company. I live in Ireland. I ordered some beard products back in Nomvember last year. Reference number 4442222861. They were supposed to be sent from Ireland and be delivered within 15 days. The product was sent from somewhere in the US, a place I actually never heard before. After trying to contact them many times they told me tjeir deliveries may take up to 90 days and thay I had to wait 90 days, that was never mentioned when I made the purchase. After waiting more than 90 days I asked for a full refund trough email since the product was never delivered. I asked many times for a contact phone number but they just ignored my questions and kept answering me like if an automated machine was answering my emails. After many emails, I guy named Oliver B. Emailed me stating that a credit was given to my online Biovea account. I dont even have an account with them, I purchased the product as a guest. I kept asking for assistance, I even said to them if they could re send the product that wouldn't be any problem even tho I waited many months. I begged the representative to have some empathy and built some rapport with me cause they kept answering me like if I was talking to a robot. Not answering my questions, ignoring my requests and repeating the same over and over. Until nowadays January 27th I still havent got anything back from them, they dont even answer my emails anymore. But they kept my 50 euros. Dont buy from this company”
“Possibly the worst customer service I've come across. Very handily will blame everybody but themselves for a package not arriving safely. Royal Mail insist the product never hit their depots and the Courier says the tracking data Biovea provided doesn't exist. Customer Services, while fast to respond, continually send the same copy paste response blaming the courier and insisting they are not responsible once it crosses the border. I'm inclined to believe the other two parties and don't actually think my product ever existed....with Biovea swallowing my money. I don't expect a refund from these people despite the order not being a cheap one. All this after the product taking a full 2 months to 'arrive' in Britain, despite apparently being dispatched from Britain. I thought the US is meant to be known for good, efficient service? As every time I order from an American company I seem to get the same lack of responsibility. Either way, I'll be avoiding this company and recommend others ordering from outside of the US to do the same.”
“I want my money refund..I paid biovea more than 195 pounder and never receive half of my products my foligan hair tablet's I have not receive which around 44.50 pounds. .then without my permission twice they took money from my bank account ..the only products I received 3 times was vitamins b12 which is around 15.00 pounds ...but never the products that they took money what they mention on my email from my account ..I call my bank to cancelled my card..I been sending them emails for my other products but never answer ..but everyweeks biovea send me offer 15%off if I order products from them or free shipping. .I paid premium for postage ..each time they said free postage but in reality the charge me for postage...don't not trust this company. .they are cone ..it's a scam..I lost so much money from my account. ..each time they will tell you that it's covid 19 that why there are delays shipping which is not true. ..I order my vitamins from other company no problem at all..but biovea is a scam..”
“I had a terrible experience with this website. I have placed an order with BIOVEA in May. At the time, their website stated the delivery time was between 6-8 working days and no possible delays were mentioned. I tried to contact them and they told me there were some delays but they did not mention the package will only arrive 4 months later. I was on holiday at the time they attempted to deliver the package and honestly didn’t even need it anymore so I contacted them and asked for a refund ( in October). They replied and said they will refund the money as soon as the package gets back to them. It’s December now and still no refund so I contacted them again. Apparently, it’s too late for them to refund my money (?) and I sure as hell don’t need any BIOVEA credit (don’t need to order anymore products that will most probably never arrive anyways).
Beware delivery takes up to 5 months and they will never refund you. They will just postpone your case long enough until they can’t effect the refund anyway and just offer you store credit. Stay away from them, it’s definitely a scam!”
“Placed an order weeks ago, still not received. Despite placing 2 orders on same day, payment on same card one order shows fully despatched and still not received and the other order payment pending. Their deliveries and after sales service is very poor!”
“If You just Placed and Order and you are just checking reviews, Just Say Goodbye to your money. First and Foremost the 5 star reviews you are seeing here are 100% fake, Biovea is a scam company, they chose the name Biovea because it sounds like a big company name and that was the impression I had when I submitted my order 3 months ago and I received 2 tracking numbers which are definitely trackable but you will never receive the order.
Call Care center is not available for this company so don't bother calling, if you email them they will respond but guess what? its all format.
Reason why they responded is so they could have a record of the email incase you report them as fraud and if you do report them as fraud company, the first question the anti fraud or police would ask you is; did you try to contact biova, if you say yes, they would then ask you if you receive any response from them? if you say yes, the case is solved, after that the best thing police or anti fraud would ask you is to keep on waiting but if you say No, the truth is biovea will actually respond to your email but you will never get your order or money back.
I can't believe this type of Fraud Company still Exist in the world that we are.
They made Fraud So Easy for themselves and the painful aspect is that they are Advertising through Google Ads.”
