“Account charged but product not delivered. Raised issue with customer service and they said wait 45 days. Contacted again after 2 months and they offered a refund. It’s been 8 weeks and I still haven’t received a refund.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“I've ordered items from them. Money taken from my bank account, but i have never recieved a confrimation e-mail or what so ever. Contacted customer support, no response. Order number: #43965860”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“Where is confirmation of my purchase of Visine red eye eye drops. Money has been taken out of my account. There is no confirmation via e mail that you have acknowledge the purchase of this product although you have taken my money. I feel this has turned in to a suspect company.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“Ordered and took ages for it to be processed. Had to ask them for update only to find out that the product is out of stock yet their website allowed me to add it to my basket and checkout. If I had not reached out to them I would still be waiting for a package that is never arriving.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
“Nothing on the website indicates that items are kept in California so delivery times to the UK will be much longer than the estimates given, at least state this on your website BIOVEA. However it is handy for those who purchase items in advance.”
Hello,
We hear you and want to get this fixed as soon as possible! Could you please provide us with your order number so we can better assist you?
Thank you for your understanding and please accept our sincere apology for any inconvenience caused.
Yours Sincerely,
BIOVEA
“I ordered from Germany in November 2021. After 6 weeks I was informed by German Customs that my order was confiscated by customs and will be destroyed since Germany does not allow import of certain products. I will also have to pay a fine of Euro 55.00. I contacted Biovea customer service to ask if Biovea takes any responsibility regarding the issue. I was told by a Mr. Hans Huber that they do not and that cutoms works by a "principle of chance" and it was my responsibility to ascertain that the products are legal in Germany. I ordered these products on a German website, www.biovea.de, the prices were shown in Euros and nowhere on the website does it say that the products are shipped from the U.S. Neither was I made aware of this fact during the order process.
I find that business practice reprehensible. If a company ships to foreign countries the customer has to be made fully aware of the country of origin.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
“Unfortunately I didn’t check your reputation before ordering. Your web site and marketing materials are misleading as you accept payment in euro, promote your site as EU country based yet ship from the US. You would be fully aware by now that any shipment that comes into the EU will be hit by customs fees above and beyond your retail online price. For what it’s worth I will spend days warning other consumers of your sales tactics and report you to the appropriate EU regulators. While this won’t have a major impact on your sales it will at least warn others of your unconscionable business practices.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let me know if there is anything else I can assist you with.
Yours Sincerely,
BIOVEA
“I ordered one month ago a product and still nothing received. It is the canadian Bivea site. No customer service phone calls nor emails are available.
Be Cautious they are fraudulent.”
“I will absolutely never ever order from this company again. I ordered an order 3 months ago, it never came, I was constantly given the run around and then thought that oh, surely it must be a one time thing. So, I ordered again, GRAVE mistake.
The same thing happened again. And now I'm going to have to wait 45 freaking days for a refund. Their shipping estimate was also a blatant lie, its been 3 days over and my order is stuck in USA with no updates at all.
SAVE YOUR TIME, MONEY, AND MOSTLY STRESS. DON'T BOTHER.”
“If only this would allow me to give zero stars! I ordered on 18th November and it said my order should be due between 26th Nov-2nd December. I'm still waiting for this order. You've taken my money and not delivered the product I've paid for and your customer service is rubbish, all you said was to keep waiting! You'll never get my money again, and I'll warn others not to buy from you thieves. Absolutely appalling.”
“I put my order through 5 weeks ago. Was expecting it to take a couple weeks max, since I live in Australia. I’ve sent out multiple emails asking for tracking on my parcel. Definitely not shopping here again”
“The worst customer service experience in my life, I am waiting for an order made 3 months ago and they keep on saying to wait a little longer and refusing to refund me. The most disrespectful and unprofessional online shop I have ever dealt with!”
Hello Margret,
I am so incredibly sorry that you have experienced such unacceptable customer service. I completely understand how frustrating waiting on a package is, and especially how frustrating a lack of communication is. We will make sure to address this with our customer service team. We have issued a refund, but please let us know if there is anything else we can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“ive been waiting for my order for 2 weeks, customer service have been very unhelpful giving me copy and pasted responses and not listening to the points im actually making in the email. i fear ill never get my order or a refund”
Hello Ross,
I am so sorry that your concerns have not been addressed by our customer service team. Here at BIOVEA, we pride ourselves on our excellent communication, so I am saddened to hear you have not experienced this. I am here to help! I have forwarded this up to one of our customer service reps, who should be in contact with you shortly. Please do not hesitate to reach back out if any of your concerns are not addressed. We look forward to fixing this and thank you for letting us know!
Yours Sincerely,
Olivia
BIOVEA
“a couple of weeks ago i ordered a product from them, i paid for this product via ZIP. a couple days later i decided i didn’t want the product and sent them an email to cancel the order, they cancelled it upon request but will not refund me, every message i send i get an automated response asking for my bank details. i have received this email at least 8 times.
this is rediculous and such a scam. how hard is it to refund a product which never even left the warehouse😂”
Hi there!
I am so sorry you haven't received a refund and I would like to ensure we get this figured out. I attempted to look up your order using the email listed on dash.reviews.io, but nothing came up. Would you mind providing your order number or the email address you used for your order? I look forward to assisting you!
Yours Sincerely,
Olivia
BIOVEA
“I was waiting two weeks and a half for a order and still never received it. I am so fed up I was trying to give this to a friend by next week and I know i won’t be able to give it to him because this is taking so long. They also do not reply back to you which is crazy.”
Hello,
We are so sorry that your order has experienced delays. I completely understand your frustration, especially with your order being a gift. The good news is, your order is expected to be delivered on December 3rd. Someone from our customer service team contacted you yesterday to help resolve this. Please let me know if any of your concerns were not addressed and I would be happy to assist you further. Thank you for letting us know and we hope you reconsider ordering with BIOVEA, again!
Yours Sincerely,
Olivia
BIOVEA
“Never had any problems with them until recently. Ordered 4 items on 21st of October. 2 turned up later, and still no sign of the other 2. Contacted Biovea several times via email, and keep getting the same covid excuse and useless tracking number.”
Hello Prince,
I am so sorry for the long wait times on your order! I completely understand your frustration. I was able to look up your order number by your email address and have forwarded your issue up to customer service. Someone should be reaching out from our customer service team shortly to help track your order and figure out a resolution. Thank you for letting us know and thank you for being a loyal customer. We want to make sure you are happy, so please let me know if I am able to assist you with anything else.
Yours Sincerely,
Olivia
BIOVEA
“Thus company is so bad, I ordered a product 85 days ago and no sign of it and then sent numerous emails which they stated an automatic reply. How a company can legally steal your money is baffling.”
Hello David,
I am so sorry, this is completely unacceptable! I was able to look up your order using your email and can see what you are talking about. We will make sure to get this resolved. I have forwarded your message up to customer service and someone should reach out shortly to talk resolutions. Thank you for letting us know and we are so sorry again!
Yours Sincerely,
Olivia
BIOVEA
“Still waiting for my order as it is stuck in Cairo airport, I am a Brit with the UN in Cairo, I have been emailing Biovea and get the same rubbish reply. Paid extra for delivery too, supplements costing me 200 UK pounds! 4 weeks now!”
Hi Steve,
I am so sorry to hear that your package is stuck. I completely understand your frustration and urgency in figuring out what is going on. I would love to help you! Would you mind providing your order number so I can look further into this?
Yours Sincerely,
Olivia
BIOVEA
