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Biovea Reviews

4.2 Rating 1,883 Reviews
80 %
of reviewers recommend Biovea

About Biovea:

Leading health and wellness online retailer since 2001. We take great pride in our quality, service and customer care.

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My order is held by HRPA here in Ireland. I was not told that minoxidil which is OTC is not allowed to be imported, I am not even aware that it will come from the US so I ordered some. I already emailed Biovea, and they gave me store credits instead of a refund. I do not have anything else to buy from them so my money is as good as gone. I will try to dispute this further as it is unfair for them to sell stuff that is not allowed here in Ireland, and they didn't even disclosed that the item will be shipped from the US.
Helpful Report
Posted 3 years ago
Hello, I am so sorry for your experience! I was able to locate your order by using your email address. I am going to have someone from our customer service team reach out to you and get to the bottom of this. We are so sorry, again! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
This company has no legal right to sell medicine to Ireland, probably the EU. I ordered Estriol and Progesterone Cream. Here is an email from HPRA when my order was detained at Irish customs: ''The products you ordered Estriol and Progesterone Cream are Prescription Only Medicines In Ireland and therefore cannot be supplied by mail order. The “SUPPLY” by mail order of Prescription Only Medicines is prohibited; therefore the company is breaching Irish legislation by supplying these products to you. Biovea is not an Irish Company and is not authorised to supply medicinal products into Ireland. You should buy your medicines from a recognised and trusted source such as your local Pharmacy. It is for this reason that Irish Customs have detained your package. Both of the above products are listed in S.I. No. 540/2003 - Medicinal Products (Prescription and Control of Supply) Regulations 2003, as amended, as a prescription only substance. These medicinal products cannot be forwarded to you or returned to the supplier as these medicinal products have entered the state illegally. The matter of reimbursement is between you and the company that supplied you. Both of the above products are listed in S.I. No. 540/2003 - Medicinal Products (Prescription and Control of Supply) Regulations 2003, as amended, as a prescription only substance. These medicinal products cannot be forwarded to you or returned to the supplier as these medicinal products have entered the state illegally. The matter of reimbursement is between you and the company that supplied you. '' I have asked for refund through paypal and I got it within a day as I am sure Biovea or rather the 'With Reach USA LLC' who owns them are fully aware they are not authorised to sell medicine to Ireland, they just want to take your money and leave you with the rest of the crapshow that follows.
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Posted 3 years ago
Hi Kasia, I am so sorry again that this happened! I already requested your order number over on our other review site, but I was able to locate your order using your email address. I have put in a word to customer service and someone should be reaching out shortly! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
This company is the worst, you don’t get your goods, neither no money back and no communication 😖😖😖
Helpful Report
Posted 3 years ago
Hi there! I am so sorry you never received your goods and even more sorry that you have had issues getting in contact with us! At BIOVEA, we pride ourselves in our customer's satisfaction, so we would like the opportunity to make things right. I have forwarded this along to customer service and someone should be reaching out to you shortly. Thank you for bringing this to our attention and we look forward to assisting you. Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
I bought a Kirkland Minoxidil 5% which is unavailable in Australia. Let me tell you Minoxidil 5% is a medicine that helps people suffering hair loss or male pattern baldness. It helps to stimulate hair. Kirkland always produces high-quality products no doubt and they have really good reputations. There is another Minoxidil company in Australia called Regain 5% it's also good, but Regain sold quite expensive in Australia. I'm using it for a long, and it really works on me as it should, but being expensive I was looking to buy it cheaply Then I came across Biovea Kirkland. I was happy and ordered it. it was a 6month supply. It took time to deliver but okay with it, but I was only concern about the quality. My research also shows there is a lot of duplicate fraud minoxidil produce on the Kirkland Brand name as it is the most popular brand in the world. So to verify Boivea's supplied product I bought 1 4 month supply of Regain 5% Minoxidil. I have to tell you that my Regain journey was till then okay. I was not losing hair. Everything was perfect. but as I got Biovea Kirkland I started using it my first week was okay another half month was okay then I started to see some extra hair fall. after finishing 2nd month of Kirkland in 3rd month I started noticing too much hair loss even I can't explain how bad it was could find my explanation of it. As I was a good responder of Minoxidil. Then I stop using Biovea Minoxidil and started to use Regain 5% then gradually I noticed a reduction in my hair loss. Then I realise that the product Kirkland I bought from Biovea was a first-class fake medicine. I stop using Krikland from biovea now and I'm still using Regain. There are still 3 bottles of Minoxidil left in my house purchased from Biovea. When I tell them to the customer service they said that Minoxidil works differently from person to person. which is a ridiculous statement. It is true its result varies from person to person, but I'm using Regain Minoxidil for more than 6 months and it was working on me. It stabled my hair. When I switched to biovea Minoxidil it didn't work which means Biovea is selling a fake product. Moreover here to say Minoxidil start to show effect after continuous 3 months of use. I tried it 3-month Biovea and 3 months my local trusted one to find out this difference and now the customer service is saying that they can't refund me my money. Conclusion: Never ever buy products from Biovea They sell fake duplicate products for profit. Don't trust them at all.
Helpful Report
Posted 3 years ago
Hello, I am SO sorry to hear you had such a terrible experience with one of our products! At BIOVEA, we pride ourselves in our product quality. I can assure you that all of our products are 100% authentic, but it is unacceptable that you experienced hair loss. I will make sure someone from customer service reaches out to make things right with you. Please be on the look out for an email from us and let me know if I can assist you further. Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
I really believe that Biovea are a scam company. Wrdeeed my goods on 7th September. They have yet to arrive. I tried emailing them through the email address that I had used to order but was sent a link to another address to deal with the issue. This link was only their website marketing page. I have had several texts (probably from scam delivery companies) to say that my product will be delivered soon. When I press on the link for the delivery details I am told that it is a scam site. I got a text today to say that my product is being sent back to sender. NEVER EVER US THIS SITE. They are unscrupulous scam artists who steal your money and do not deliver a service. THEY SHOULD BE REPORTED TO THE APPROPRIATE BODY
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Posted 3 years ago
Hello! I am so sorry to hear you have had issues with BIOVEA. I am here to help! I was able to locate your order via your email and have sent in a customer service request. Someone from our team should reach out to you shortly to get this resolved. I assure you we are not a scam company and pride ourselves in our products and service, so we are very disappointed to hear we have an unhappy customer. We look forward to earning back your business and will be in touch shortly!
Posted 3 years ago
I bought and never received my vitamins and I can't get in touch with the company. this is fraud😡
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Posted 3 years ago
Hello Sandra, I am so sorry to hear you have experienced this! I am here to help. Would you mind providing your order number so I can look into it? I look forward to making things right. Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
As per all the other reviews. Not happy. Have a shipping number but it has been awaiting shipping in LA for over 3 weeks. This is in contradiction to the advice that it would arrive in a week or so. I was under the impression that there was a centre in Aus. Can't email, can't phone. That they can continue to trade like this is astounding!
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Posted 3 years ago
Hello, I am so sorry that you have had issues communicating with us! At BIOVEA, we pride ourselves in making sure our customers are happy and taken care of, so your experience is unacceptable. I would love the chance to make things right. Would you mind telling me your order number? Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
NEVER BUY FROM THEM, THEY ARE A COMPLETE SCAM!!!! Product never arrived, tracking number does not update, so I contacted the delivery company myself and they cannot chase up the delivery, the company refuses to follow up with the delivery company as well, and they always gives late responses. They stated if the goods do not show up, and I know they won't, I have to wait 75 days for them to be declared lost and refund be given. Have reported them to NSW Fair Trading, hope more people report them as well... ORDER # 43191473
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Posted 3 years ago
Hello Sam, I am so sorry you had this experience. Unfortunately, we were working through some tracking difficulties. This issue has now been sorted out and should not affect any future orders. I see your order was delivered on August 30th, however, we would still like to make things right. I will be forwarding your issue up to customer service, who will reach out to you shortly. Thank you for your feedback and I look forward to earning back your business! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Thieves..Steal your money with no delivery..Beware of this company. They got nothing”
Helpful Report
Posted 3 years ago
Hi there! I am so sorry you have had a negative experience with BIOVEA! I would like to help change this experience. In order to do so, would you mind providing your order number so I am able to investigate further? Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Product never arrived and they refuse to give a refund. DON’T PURCHASE from Biovea. They are fraudulent thieves.
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Posted 3 years ago
Hi there! I would love the opportunity to make things right with you! I am so sorry for your experience and that people have not been able to help you. Would you mind providing your order number so I can look into it? Thank you! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Bluff företag! Samma mejl till alla om att de inte kan ro för att frakten tar lång tid. 2 försök till köp inga varor och får inte pengarna tillbaka. Finns det ingen som kan granska dessa företag och stänga ner dom?
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Posted 3 years ago
Hallå där! Jag är så ledsen att du har haft den här upplevelsen. Skulle du vilja ange ditt ordernummer så att jag kan undersöka detta ytterligare? Tack, Olivia BIOVeA
Posted 3 years ago
They stole my money. I ordered Minoxidil foam and never got it and then they said the product was sent back to them and once they recieve it they will return my money but never got it
Helpful Report
Posted 3 years ago
Hi there, Oh my goodness! I am so sorry you experienced this. I am here to help and make things right. Would you mind providing your order number so I can look into it further? Thank you and I look forward to earning back your business! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
No compre aquí. BIOVEA NO cumple los tiempos de entrega. De 6 - 8 días, llevo más de un mes esperando este producto. Amparados en la pandemia, alegan retrasos. El único retraso es que para ahorrar costos lo envían por correo ordinario. Es publicidad engañosa y fraudulenta. No les interesa si exponen su salud o incluso si afectan su vida sexual. Cobran instanténeamente, por cierto 50 euros, y luego NO responden los reclamos. Escribí 34 emails para que me dieran el número de rastreo, que mo sirve para nada, pues sigue en aduanas. Y si cree que podrá optar a una cancelación o devilución, ni lo piense la página le vuelve a rediccionar al mismo centro de atención, que nadie atiende en BIOVEA. Lo mínimo que han debido hacer es enviar por un medio aéreo, rápido y certificado mi producto. No solo es un abuso, BIOVEA ES UN FRAUDE. Quiero exigirles publicamente, de hoy en adelante, que mo malteraten al consumidor vulnerando sus derechos y que me devuelvan mi dinero.
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Posted 3 years ago
Estimado(a) Astrid, Te escuchamos y queremos que esto se solucione lo antes posible. La comunicación con nuestros clientes es algo de lo que nos enorgullecemos y no hay excusa para tu experiencia. He transmitido personalmente este problema al servicio de atención al cliente y alguien se pondrá en contacto con usted en breve. Veo que su pedido ha sido entregado, así que avíseme si necesita más ayuda. Saludos cordiales, Olivia BIOVEA
Posted 3 years ago
Thieves..Steal your money with no delivery..Beware of this company. They got nothing
Helpful Report
Posted 3 years ago
Hi there! I am so sorry this was your experience and I would like to help make things right! I see you order was delivered August 2nd according to our records. If you still have not received your order, please let me know so I can look into it! Thank you for your time and for bringing this to our attention. Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Fraud. They post from the US while pretending to be from the UK... but I am not certain they did anything but create a shipping label. Horrible service. Scam. Beware
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Posted 3 years ago
Hi there! I am so sorry that you had a poor experience with BIOVEA. I looked into your order, and I do see that your order has been delivered. Someone should reach out to you soon to discuss your concerns. We hope to earn back your business! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now Support Ticket #707412. I have not received any package yet and today; I receive an email my order is delivered. This feels like a fraud company. I am writing this review so other people don’t waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesn’t get resolved.
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Posted 3 years ago
Hi there! I can see in our system that someone from customer service has reached out to you. I would like to follow up and make sure you were taken care of! If not, please let me know and I can assist you further. I am so sorry for your experience and hope to earn back your business with BIOVEA. Thank you! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
very bad company
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Posted 4 years ago
Hi there! After looking into your order, it looks like we were able to process a full refund. I am sorry for your experience and hope you reconsider shopping again with BIOVEA! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
They are scam, pretend to be located in Europe, but they are not and will ship from USA. Your products will get to customs from where you will not be able to take them out, cause the products are medical and it is illegal. They will never refund you.
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Posted 4 years ago
Hi there! I am so sorry you had a negative experience with BIOVEA. On a positive note, I see that your order was delivered! Please let me know if there is anything else I can do to assist you. Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
** WARNING! ** Do not order products from Biovea!! ** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now. This company is run by scammers and I highly recommend you shop for products elsewhere.
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Posted 4 years ago
Hi Scott, I am SO sorry this has happened! This is definitely not reflect BIOVEA's appreciation for our customers. I am going to personally forward this message up to customer service and see what we can do to make things right. Please be on the lookout for an email from us. Thank you for letting me know and I look forward to earning back your business! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
I am from india , i ordered Kirkland minoxidil of about 3600 Rs they have been deducted my amount but didn't provide any information of delivery date , order tracking nr etc . I ordered it on july 3 2021 order nr- 43087196 , i have transaction id as well . They haven't any phone number, because they know they do scam !! Please alert don't order anything from it , you may see many reviews. It's just a scam.⚠️
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Posted 4 years ago
Hi there! I apologize on behalf of BIOVEA for your experience! I have looked into your order and see that your order has been delivered, but I apologize for the lack of communication. I hope you see that we are an honest company and choose to shop again with us! Yours Sincerely, Olivia BIOVEA
Posted 3 years ago
Biovea is rated 4.2 based on 1,883 reviews