“Bluff företag! Samma mejl till alla om att de inte kan ro för att frakten tar lång tid. 2 försök till köp inga varor och får inte pengarna tillbaka. Finns det ingen som kan granska dessa företag och stänga ner dom?”
Hallå där!
Jag är så ledsen att du har haft den här upplevelsen. Skulle du vilja ange ditt ordernummer så att jag kan undersöka detta ytterligare?
Tack,
Olivia
BIOVeA
“They stole my money. I ordered Minoxidil foam and never got it and then they said the product was sent back to them and once they recieve it they will return my money but never got it”
Hi there,
Oh my goodness! I am so sorry you experienced this. I am here to help and make things right. Would you mind providing your order number so I can look into it further? Thank you and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“No compre aquí. BIOVEA NO cumple los tiempos de entrega. De 6 - 8 días, llevo más de un mes esperando este producto. Amparados en la pandemia, alegan retrasos. El único retraso es que para ahorrar costos lo envían por correo ordinario. Es publicidad engañosa y fraudulenta. No les interesa si exponen su salud o incluso si afectan su vida sexual. Cobran instanténeamente, por cierto 50 euros, y luego NO responden los reclamos. Escribí 34 emails para que me dieran el número de rastreo, que mo sirve para nada, pues sigue en aduanas. Y si cree que podrá optar a una cancelación o devilución, ni lo piense la página le vuelve a rediccionar al mismo centro de atención, que nadie atiende en BIOVEA. Lo mínimo que han debido hacer es enviar por un medio aéreo, rápido y certificado mi producto. No solo es un abuso, BIOVEA ES UN FRAUDE. Quiero exigirles publicamente, de hoy en adelante, que mo malteraten al consumidor vulnerando sus derechos y que me devuelvan mi dinero.”
Estimado(a) Astrid,
Te escuchamos y queremos que esto se solucione lo antes posible. La comunicación con nuestros clientes es algo de lo que nos enorgullecemos y no hay excusa para tu experiencia. He transmitido personalmente este problema al servicio de atención al cliente y alguien se pondrá en contacto con usted en breve. Veo que su pedido ha sido entregado, así que avíseme si necesita más ayuda.
Saludos cordiales,
Olivia
BIOVEA
Hi there!
I am so sorry this was your experience and I would like to help make things right! I see you order was delivered August 2nd according to our records. If you still have not received your order, please let me know so I can look into it! Thank you for your time and for bringing this to our attention.
Yours Sincerely,
Olivia
BIOVEA
“Fraud. They post from the US while pretending to be from the UK... but I am not certain they did anything but create a shipping label. Horrible service. Scam. Beware”
Hi there!
I am so sorry that you had a poor experience with BIOVEA. I looked into your order, and I do see that your order has been delivered. Someone should reach out to you soon to discuss your concerns. We hope to earn back your business!
Yours Sincerely,
Olivia
BIOVEA
“Very Disappointing: I purchased my items from Biovea [Order number: 43076666] on June 30, 2021 and it was estimated to be delivered between July 8th and 14th. I have been following up as well from quite some time now Support Ticket #707412. I have not received any package yet and today; I receive an email my order is delivered. This feels like a fraud company. I am writing this review so other people don’t waste their money by ordering from them. Next step would be filling a consumer complaint as if this doesn’t get resolved.”
Hi there!
I can see in our system that someone from customer service has reached out to you. I would like to follow up and make sure you were taken care of! If not, please let me know and I can assist you further. I am so sorry for your experience and hope to earn back your business with BIOVEA. Thank you!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
After looking into your order, it looks like we were able to process a full refund. I am sorry for your experience and hope you reconsider shopping again with BIOVEA!
Yours Sincerely,
Olivia
BIOVEA
“They are scam, pretend to be located in Europe, but they are not and will ship from USA. Your products will get to customs from where you will not be able to take them out, cause the products are medical and it is illegal. They will never refund you.”
Hi there!
I am so sorry you had a negative experience with BIOVEA. On a positive note, I see that your order was delivered! Please let me know if there is anything else I can do to assist you.
Yours Sincerely,
Olivia
BIOVEA
“** WARNING! ** Do not order products from Biovea!!
** DO NOT ORDER PRODUCTS FROM THIS COMPANY!! **. After buying supplements from this company only to have them arrive nearing their expiry date I contacted Biovea to process a return. I was instructed to ship the products back and they would issue a refund once the products were delivered by UPS. Biovea does not have a phone number, THIS IS BY DESIGN! UPS will not ship products without a contact number and they know this. UPS managed to find a number that they could list on the return. The package was delivered back to BIOVEA at my cost and UPS provided a confirmation. BIOVEA fails to acknowledge UPS's confirmation and refuses to provide a refund. So not only am I out the product cost but also the UPS return shipping costs now. This company is run by scammers and I highly recommend you shop for products elsewhere.”
Hi Scott,
I am SO sorry this has happened! This is definitely not reflect BIOVEA's appreciation for our customers. I am going to personally forward this message up to customer service and see what we can do to make things right. Please be on the lookout for an email from us. Thank you for letting me know and I look forward to earning back your business!
Yours Sincerely,
Olivia
BIOVEA
“I am from india , i ordered Kirkland minoxidil of about 3600 Rs they have been deducted my amount but didn't provide any information of delivery date , order tracking nr etc . I ordered it on july 3 2021 order nr- 43087196 , i have transaction id as well .
They haven't any phone number, because they know they do scam !!
Please alert don't order anything from it , you may see many reviews.
It's just a scam.⚠️”
Hi there!
I apologize on behalf of BIOVEA for your experience! I have looked into your order and see that your order has been delivered, but I apologize for the lack of communication. I hope you see that we are an honest company and choose to shop again with us!
Yours Sincerely,
Olivia
BIOVEA
Hi there!
I would like to help! Would you mind providing your order number so I can look into this further? I look forward to assisting you.
Yours Sincerely,
Olivia
BIOVEA
Hi Irene,
I would like to help you if you are still having these issues! I could not find any order under your first and last name. Would you mind providing the order number or first and last name used at the time of your order? I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“I wish i had read the reviews before buying....now I am 152 euro lighter and no supplements. Especially in these tough times it is a disgrace that this company is allowed to operate. Where can we report these fakes so they don't dupe any more people??????”
Hi there!
I am so sorry you had a poor experience! I promise you we are a real, trustworthy company. I looked into your order and do see that your order was delivered. If this is not the case, please let me know so we can make things right. Thank you for taking the time to let us know and I look forward to helping you!
Yours Sincerely,
Olivia
BIOVEA
“As per nearly all reviews , this fake " company " is simply a fake online store that has no products , but takes your money , with no intention of ever delivering any products. Order placed 24/04/21 , it is now 01/06/21 , DO NOT order from these thieving fraudsters.”
“it´s a fraud! I ordered on 12th March, the delivery was expected to arrive within a week; it´s already 29th April and all they told me is that I have to wait, and I cannot also cancel the order...
So, it may come on 2022 or who knows!
Stay away from them, they just keep the money and deliver nothing!!!”
“It's fraud!
Ordered on February 1st , estimated delivery date 16th of February.
It’s February 29, has not arrived and no tracking information has been provided. I sent 3 emails and they came back with the same answer, “ Your parcel is in transit and the tracking number will be updated after it processes through customs”.
It's obvious that they lie about the delivery date.”
“Biovea.se allow you to order under false pretences. I'm still waiting for an order from 24 March. I now find out its stuck in customs. I didn't even know it was coming from outside of EU. No idea how much more money it will be. They also don't bother to answer emails anymore and just have a standard response blaming covid. Unaceptable!!”
“Hello
I have ordered pills from Biovea. I have been waiting for 5 months. İcredible!! I have sent 4 mails and ended with no results. They are not cancelling your shopping and sending ur money back. The only keep u waiting. They really cheat and decevie their customers. Don't make the mistake of shopping from this company!! Unfortunately ı have :(”
