“Dropshipping company, bought under the impression that they would deliver from local warehouse, and tracking shows it wioll never arrive. There is no customer service.”
“I am a regular online buyer and I’ve never had a situation like that.
Ordered on the 22nd of February, estimated delivery date 5th of March
It’s the 16th, has not arrived and no tracking information has been provided.
I sent several emails and I get the same answer, “ Your package is in-transit now”
I’ve requested a refund and the same answer again “ Your package is in-transit now”
No phone number to call no means to get decent feedback
This looks like a scam or fraud!!!
They lied about the delivery date, they take the money from your account or credit card and then that don’t care.
DON’T buy with them and avoid been tricked
Thieves!”
“The have no phone numbers to contact. I placed an order on 2/27/21. Said item was in stock. They charged my credit card right away. Emailed them on 3/2/21 asking when it would ship. Said they are closed on weekends, so my order was currently processing to ship. Contacted them on 3/4/21 wanting to know when shipping. They replied on 3/4/21, that they were checking with warehouse. On 3/5/21, they emailed me and said warehouse has insufficient stock and do not know when they will have it and I could cancel order. I told them to cancel. Of course, did not hear from them until yesterday, 3/8/21 that it was cancelled and any authorization for the amount would drop automatically. NO, they had already charged my card and was posted on March 1! Questioned them about that and they replied "This order and the payment for it have been cancelled"! They cancelled, but they did not reverse the charge. So, I have filed a dispute.
Not acceptable, when it states an item is in stock, they charge your card immediately and item is NOT in stock. Plus, no notification that the item was out of stock I had to do all the questioning to find out the answers. Find it very dishonest. Would NEVER recommend them!”
“I cancelled an order for health tablets on the 11 th of January
This was taken off my card and I have never received a refund
I email them frequently and each time they say it is being processed but I never receive it.”
“I have ordered at the end of December 2020 still waiting for the package, I was informed that they cannot refund as package has been sent! Absolutely ridiculous. PLEASE DO YOURSELF A FOVOUR AND NEVER USE THIS COMPANY!!!!!”
“It took more than a month to deliver my order. When it arrived I had to pay taxes which was never announced at time of ordering so I rejected the order and it was send back to Biovea. That was June last year. Up to today (8 months later). Still no news from Biovea on when my order will be reimbursed. They were supposed to contact me (after mote than 4 emails from my part) but never did. I understand the issue about the tax but I cannot accept is the fact that they simply don’t seem to care about customer service. Totally unacceptable.”
“I ordered a product on June 14th, 2020. The product was stuck at customs in Ireland. I followed up with the customer service through June, July, August, Sept 2000. Now it is Feb 2021, I haven't recd the product, I was informed by Customs that the product has been confiscated by Customs because it has alcohol and the company should not have shipped it. So, no product with me, the customer service is absolutely unhelpful and just told me to wait around, and my money has gone. No refund.
I am seeking legal advise for my rights.”
“Yes it's true! BIOVEA.COM has a 75 day non delivery policy!
Their deliveries are notoriously unreliable. I have waited several weeks in the past, as they ship from USA.
My order was placed on 28th DECEMBER 2020.
It shipped on 29th DECEMBER 2020.
Estimated delivery according to BIOVEA.COM:
Estimated Delivery Range: 06 January 2021 - 12 January 2021
It's now 15th FEBRUARY 2021. Tracking information indicates it is still in the USA, but it is becoming patently clear that BIOVEA.COM have no idea where my order is and if it will ever arrive. This is in spite of having tracking information.
I have followed up several times BY EMAIL and have received the usual lame excuses:
01/02/21 BIOVEA.COM write:
"We apologise for the delay with your order. Unfortunately, COVID-19 has disrupted international logistics and as a result, there are fewer flights available to transport cargo and longer wait times at borders. This is the reason why your tracking details have not updated as quickly as in the past. Your package is still in-transit and the tracking information will update once our shipping partners have cleared the package through customs. We thank you for your patience during this difficult time."
18/01/21 BIOVEA.COM write:
"We apologise for any delay with your order. Your package is in-transit with UPS now. Their tracking details will update to show when your package has processed through customs."
===========================
I have no idea if BIOVEA.COM have followed up with UPS. I have asked them, but got no reply.
Then came the big shock, after I asked for a refund! Consider this if you ever order throuh BIOVEA.COM
===========================
On 05/02/2021 14:51, BIOVEA wrote:
"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."
And again:
On 15/02/2021 15:18, BIOVEA wrote:
"We apologise again for the delay. Our policy is that we cannot refund orders that have not been received until 75 days from the order date. If the package has not been received by March 13th, please let us know and we will be happy to further assist you."
So I have to wait another MONTH, just to see if I get my order after 75 DAYS? What is this? In all the 23 years I have shopped online, I have never come across any company with a 75 DAY NON DELIVERY policy.
This is ridiculous and contravenes EU law, as far as I am aware.
Anyway, buyers beware. If your order gets delayed or lost, you will have to wait 75 DAYS before they will even think about issuing a refund. I wonder if the credit card companies agree! We will see.
#biovea.comreviews #bioveareviews #bioveatrustpilotreviews #biovea”
“Ordered 6 months back still no delivery
I made an order of vitamins on July 10th 2020 and still haven't received my order or had any update. Today is 9th Feb 2021. I think this level of service is unacceptable as other compaines are managing their deliveries. I also requested a reund withour any success since I prepaid. I wan't to warn others.”
“This company will not deliver your products but they will charge your creditcard even so = theft. They will not refund you either. The few positive reviews here out of all the negative are clearly fake and from the Biovea team. Also they hide who is behind the company as they do not want negative publicity so here you go: WR group in Arizona, USA is the holding company who run this scam wrgroup.com Leave a review also for them. US authorities should also be made aware of this scam. International police is investigating the scam. DO NOT TRUST THIS COMPANY”
“Disaster. I bought a product online ( saying 6-8 days delivery time)
Next day i recived an email, they saying proximatly i can get this product 45 days later.
I wrote back, i do not want wait soo long and i want back my money, want refund.
After this we changed aproximatly 10 emails and finaly i got back my money.
This is unbeliveble, i had to provide very detaild data.
I sent my recipe, my order number.
Not enough, they asked my full name, where is my bank, which city
IBAN, bic / swift code this is realy unbelivible.
The order number and my bank recive for my order was not enough.
Its was horrible.”
“THIEVES. Bought a few products from them online and a month later I've still not received anything. They provide no phone number to call and are very unresponsive by email despite their website's supposed claim of "100% satisfaction guaranteed" and commitment to "respond within 24 hours". They were quick to take my money, slow to provide any customer service, inept at delivering what I had paid for. I requested a refund multiple times but my request has so far fallen on deaf ears. STAY WELL AWAY FROM THIS SCAM STORE.”
“SCAM. Please stay away of this company. I live in Ireland. I ordered some beard products back in Nomvember last year. Reference number 4442222861. They were supposed to be sent from Ireland and be delivered within 15 days. The product was sent from somewhere in the US, a place I actually never heard before. After trying to contact them many times they told me tjeir deliveries may take up to 90 days and thay I had to wait 90 days, that was never mentioned when I made the purchase. After waiting more than 90 days I asked for a full refund trough email since the product was never delivered. I asked many times for a contact phone number but they just ignored my questions and kept answering me like if an automated machine was answering my emails. After many emails, I guy named Oliver B. Emailed me stating that a credit was given to my online Biovea account. I dont even have an account with them, I purchased the product as a guest. I kept asking for assistance, I even said to them if they could re send the product that wouldn't be any problem even tho I waited many months. I begged the representative to have some empathy and built some rapport with me cause they kept answering me like if I was talking to a robot. Not answering my questions, ignoring my requests and repeating the same over and over. Until nowadays January 27th I still havent got anything back from them, they dont even answer my emails anymore. But they kept my 50 euros. Dont buy from this company”
“Possibly the worst customer service I've come across. Very handily will blame everybody but themselves for a package not arriving safely. Royal Mail insist the product never hit their depots and the Courier says the tracking data Biovea provided doesn't exist. Customer Services, while fast to respond, continually send the same copy paste response blaming the courier and insisting they are not responsible once it crosses the border. I'm inclined to believe the other two parties and don't actually think my product ever existed....with Biovea swallowing my money. I don't expect a refund from these people despite the order not being a cheap one. All this after the product taking a full 2 months to 'arrive' in Britain, despite apparently being dispatched from Britain. I thought the US is meant to be known for good, efficient service? As every time I order from an American company I seem to get the same lack of responsibility. Either way, I'll be avoiding this company and recommend others ordering from outside of the US to do the same.”
“I want my money refund..I paid biovea more than 195 pounder and never receive half of my products my foligan hair tablet's I have not receive which around 44.50 pounds. .then without my permission twice they took money from my bank account ..the only products I received 3 times was vitamins b12 which is around 15.00 pounds ...but never the products that they took money what they mention on my email from my account ..I call my bank to cancelled my card..I been sending them emails for my other products but never answer ..but everyweeks biovea send me offer 15%off if I order products from them or free shipping. .I paid premium for postage ..each time they said free postage but in reality the charge me for postage...don't not trust this company. .they are cone ..it's a scam..I lost so much money from my account. ..each time they will tell you that it's covid 19 that why there are delays shipping which is not true. ..I order my vitamins from other company no problem at all..but biovea is a scam..”
