Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

“Recipients absolutely loved their Biscuiteers gift. Chosen with them in mind - the choice was great.”

Posted 7 years ago

“The biscuit card made me happy because the person I had it delivered to was absolutely delighted with it. So Cute! She said.”

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Posted 7 years ago

“My order did not arrive! Heard nothing back from the email I sent complaining about this. Thought this was a professional company that offered good service. Clearly this is not the case.”

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Posted 7 years ago

Hello, Thank you for taking the time to leave a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Very tasty my kids loved it....!”

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Posted 7 years ago

“The biscuit has never arrived despite email saying would be here in two days that was a week ago!!”

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Posted 7 years ago

Hello, thank you for taking the time to write a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Biscuit was delivered in a lovely presentation box and was absolutely yummy! Son still believes prince harry sent him a buiscuit and is over the moon. Highly recommend Biscuiteers for any special occasion 🥇”

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Posted 7 years ago

“It’s so pretty. Like a little piece of artwork. Haven’t the heart to eat it!”

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Posted 7 years ago

“Fabulous, tasty, quality biscuit! It was lovely to see the biscuit pop through the letterbox also was in a quality presentation box. I loved it!!”

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Posted 7 years ago

“A lovely commemorative biscuit in beautiful packaging - thanks Biscuiteers!”

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Posted 7 years ago

“Beautifully decorated biscuit sent in classy, exquisite packaging. The only problem being that it's too nice to eat!!”

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Posted 7 years ago

“Really pretty packaging and a lovely looking product”

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Posted 7 years ago

“Lovely delicious biscuits with delightful icing. Airtight box. Perfect. Not one broken all the way to Singapore. Thank you.”

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Posted 7 years ago

“I did not receive my royal wedding biscuits through the post”

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Posted 7 years ago

Hello, thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“too sweet for my taste and not sure if this was anything to do with the time it took to arrive but the biscuit itself were very hard to chew on. was a little disappointed..”

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Posted 7 years ago

Hello, thank you for leaving us a review. Were so sorry you were not happy with your O2 Priority Customers Biscuit Card. A member of our customer service team will be in contact to discuss this further as we really appreciate all feedback from customers. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Didn’t receive my biscuits.”

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Posted 7 years ago

Hello, thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Order never arrived.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“I placed an order 10 days ago and still have not received it. Customer service are not very helpful either, they don't provide much information and they reply after a long time.”

Helpful Report

Posted 7 years ago

Hello, thank you for taking the time to leave us a review. Unfortunately, we are unable to track O2 Priority biscuits as they were sent via Royal Mail, second class delivery service. As stated in the terms and conditions set out by O2, Biscuiteers are not responsible for any loss or damage of O2 Priority biscuits. I apologise that we could not be of more help on this occasion. But I do think Royal Mail have just experienced a small delay and your order will be with you any day now. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“The personalised chocolates I received for a 30th Birthday present were lovely but I was trying to tie this in with a specific gift voucher. Phoned biscuiteers on 9th May and was told customer services would get back to me. Had to phone them again on 17th May - still couldn't answer my question (didn't seem to know what was on their own website). So I did then buy the voucher from the website I could have bought on the 9th, spent £100 on a present which then missed the date of the birthday! So lovely product but poor customer care - so I wouldn't go to biscuiteers for a special present again there are other companies who value their customers more”

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Posted 7 years ago

Hello, thank you for taking the time to leave us a review. We're so sorry you were not happy with our service, this is really disappointing to hear. I believe a member of our customer service team has been in contact to resolve this for you but if you do have any further queries please do not hesitate to contact us at yum@biscuiteers.com. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“Biscuit was stale and delivery was very slow believe this accounted for the stale biscuit”

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Posted 7 years ago

Hello, thank you for taking the time to leave us a review. We're so sorry you were not happy with your O2 Priority Biscuit. A member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 7 years ago

“What a beautiful gift! This beautifully wrapped package arrived with a fantastic biscuit inside. It was such a lovely way to celebrate the Royal Wedding”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Biscuiteers Reviews