Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

Anonymous

281

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always the biscuit were incredibly packaged however this time they were hard and no where near as tasty as the biscuits we have had from you in the past.”

Helpful Report

Posted 3 years ago

“I have been trying for 5 days to contact this company regarding an order I placed. Today I have discovered they have duplicated the order, charging 2 different prices for the same product. Still not been contacted!”

Helpful Report

Posted 3 years ago

Hi Ellen, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Birthday surprise still not arrived. Now five days late. Comms need some work - extremely disappointing...... :-( Got generic email explaining how busy poor Royal Mail are. I replied with more questions, but just got a reply asking if I wanted a catalogue. No I don't thank you, I just want what I ordered to arrive on the day you offered as an option! If you can't trust Snail Mail you should only give week ending options. Simples”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I would love to leave a review, but my biscuits have not arrived...10 days after being ordered.”

Helpful Report

Posted 3 years ago

Hi Gillian, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Beautiful packaging and the biscuits tasted delicious! Arrived exactly when I ordered them too. The only thing I would say is the box appeared much bigger on the website than in life size.. however they made an excellent present and definitely would order from here again!”

Helpful Report

Posted 3 years ago

“Very disappointing as I ordered the birthday biscuit and it arrived a week later than expected. Totally missing the birthday it was intended for, wouldn't use again.”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Order didn't arrive. I am writing this on the 17th December following an order made on the 7th.”

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Posted 3 years ago

“I absolutely love the concept of biscuits through the post and until today, every order has been magnificent - it has arrived on time and each recipient has been completely delighted. Today is the first time the order did not make it to the birthday boy on the correct date :(”

Helpful Report

Posted 3 years ago

“I would give ZERO stars if I could! Needless to say my friend who I sent the biscuit to has still not received it and it was due to arrive on 5 Dec for her birthday.”

Helpful Report

Posted 3 years ago

Hi Jane, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Biscuits are always amazing. However ordered 2 boxes - neither one arrived on time - up to a week late.”

Helpful Report

Posted 3 years ago

Hey, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team. I am really sorry to hear your order did not arrive when expected, this is not what we wish any of our customers to experience. A member of our team will be in contact with you to resolve this. Biscuiteers xx

Posted 3 years ago

“A perfect and unusual gift to send to those you can't give to in person. Much nicer than flowers but don't last as long!! A beautiful keepsake tin though.”

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Posted 3 years ago

“Have used this company many times, but never again, order was several days late spoiling the surprise, customer service nor helpful or obliging when i contacted them, plenty of lovely alternatives and small business's who do the same on Etsy etc, shall be supporting them in the future, totally let down by biscuiteers!”

Helpful Report

Posted 3 years ago

Hi Angie, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“One of my orders has not arrived. Biscuiteers have made no effort to come to a solution over this.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I am very disappointed with the way Francesca handled my corporate order. From the beginning I specifically asked for a delivery to be done before the 8th December since we needed the gift for our meeting on the 8th December. She first said it would come on the 8th or 9th December but when i told her that we need it before the 8th December she confirmed it will even arrive before or during the weekend before so between the 5th and 7th December. The result is that none of that happened. We received our gift only on the 8th December so it was too late for our meeting and not everyone received it that day. Because of her lack of transparency and because she didn't advise us well we missed our team activity ending with the opening of the gift. Because of that i will not order ever again from Biscuiteers for any further corporate event and I will spread the word within my company that we cannot rely on the customer service and especially Francesca. Regard, Marie”

Helpful Report

Posted 3 years ago

“Biscuit beautifully wrapped & iced but delivery was 5 days later than the date I requested no tracking number could be provided so surprise was ruined as I had to tell recipient it was on its way as it arrived so late.”

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Posted 3 years ago

“Biscuits were lovely but arrived 2 days late.”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Disappointed All the photos make this tin look so much bigger, I do realise now that the dimensions are stated further down the page but went from the photos only, my error. I certainly wouldn't have paid £ 35 for such a tiny box of biscuits. I would have sent them back but for the non return policy because biscuits are consumable.”

Helpful Report

Posted 3 years ago

“Had problems ordering two single biscuits and left an email. Richard replied on the Monday but I had managed to place two separate orders by then. However I rang to find out why postage for one order was more than the other for identical biscuits. Had to leave a message but nobody got back to me so I emailed again but no reply to that either. Not impressed with the service. First recipient said biscuit looked lovely but hadn't tasted it yet.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“I already written a review on this say week ago the parcel finally received 10 days after ordering”

Helpful Report

Posted 3 years ago

Hi Pauline, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Royal Mail are currently experiencing severe delays due to the amount of incoming online orders that have been placed throughout the UK. We are so happy it finally arrived and hope the receipt enjoys them. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Des biscuits délicieux et très bien décorés. Un beau cadeau à offrir!”

Helpful Report

Posted 3 years ago

Biscuiteers is rated 4.6 based on 5,790 reviews