“Supposed to be delivered by 17th having ordered on the 8th (so not 48 hour deliver as it says everywhere on the website. Sent me a tracking number on the 12th that is not recognised by TNT. Customer service sent me a message (eventually after contacting them by email, Facebook and Instagram) saying there has been an operational anomaly so hasn’t even left Portugal. They have ruined the event and the product will be pointless after the event. Wish I’d read these reviews first. £154 wasted.”
“Awful print quality, products look cheap and I honestly could have done better printing them at home! I ordered business cards, folders and notebooks. Items are not as advertised on the website, customer correspondence was terrible, & when I asked for my order to be cancelled and money refunded, they ignored my request & sent half the order out! What has turned up is the worst quality products I've ever seen. AVOID THIS COMPANY AT ALL COSTS!”
“Poor communication, been waiting weeks now, endless excuses, I would never order from these again,
It's very frustrating you can't call as its only a online form and the communication is nil from their”
“I couldn't leave no stars because I couldn't!!! One of the worst Companies every worked with... My order hasnt arrived on time for the second time!!!! In December this happened, my business cards didn't arrive in time and had to go and print locally new business card which costed me €400 euros.
My order had to arrive on the 12th April as I am launching a new product this week and cannot because of you inability to deliver a good service. Moreover, the order that had to arrive on the 12th is still in process 😡 I cannot contact customer service via telephone, sent them and email a msg on Facebook and Instagram but no reply.I have another order coming end of month and I need to travel with the items, I am expecting same disappointment.
DO NOT PURCHASE FROM THIS COMPANY PRICES ARE LOW FOR A REASON!! ALWAYS DISAPPOINTED ME”
“Order placed with them for over £250. They could not facilitate the order so i requested a refund so i could go elsewhere. They replied saying i had been refunded.....to a digital currency only useable on their website. They refused to communicate from there. I paid with real money, real GBP so the refund must be back to the original payment source, not a dictatorship non-currency of their own creation. That's theft! Plain and simple. This company is acting criminally and stealing peoples hard earned money. They need to be brought to justice”
“Terrible service. Had to wait weeks for delivery unless I paid a fortune. Postcards arrived looking very dull and dark with colours which did not resemble the colours or quality of the PDF upload. The crisp and clear image actually looked dirty with white objects becoming brown. A huge amount of image sharpness was also lost. They sent a follow-up email asking for feedback so I kindly took time to tell them about my disappointment but at no point did I ask for a refund or make a formal complaint. They then said that they were sorry but the printing met their standards (even though from the photos I sent they could see they looked awful). I did not need their opinion, I had not made a complaint. These defensive and dismissive emails continued, so adding poor customer care on top of the poor print quality meant I felt I had no option to but to leave this review. Do not waste your money on Bizay orders please. Very upset customer here.”
“I would give negative stars if I could. I would advise anyone considering going the cheap route with printing AVOID THIS COMPANY AT ALL COSTS!! I ordered swing tags in October, they arrived late and printed upside down even though I paid extra for QC. I then had to endure possibly the worst and most infuriating customer service experience of my life. Getting several of the same e-mail asking me for the same thing. I asked for a refund and they basically ignored my request, I was so brow beaten I though, to hell with it, just get them to reprint them. Again requested QC, the second re-print arrived, again upside down and the hole was drilled through the top of my logo. So now I have 500 totally useless swing tags. I once again got on to them demanding a refund, they told me they’d re-print them and I re-iterated that I wanted a refund, they told me this wasn’t possible as they have already been printed (apparently this happened a few minutes after they said they would re-print them), and to get a refund I would need to refuse delivery of them, they have to be sent back and then I could have a refund. Just forget about this company, they’re totally incompetent and the few euro you’d save with them is not worth the amount of time spent dealing with the inevitable mistakes they’re going to make.”
“I agree with everything everyone has already said. I foolishly didn't check reviews before ordering 200 business cards. They said there was a 'problem' verifying my payment. I checked with the bank - the payment went through fine. 3 weeks later - no business cards, pathetic communication from the company and a complaint from me to Trading Standards and the National Police Anti-Scam website. DO NOT USE THIS COMPANY”
“I ordered business cards then noticed a mistake. Tried to contact to ask customer service if it was a fault on my behalf or theirs…. Still not response.
Delivery took over 10 days to arrive also.”
“I have never seen a worst service.
Poor comunication, it seems that all customer support is handled from Portugal using google translator.
When I canceled my order and requested to return money, no answer.
Don't use it.”
“Ils indique que la commande est livrée alors qu'elle n'est même pas partie, sur le site du transporteur. Pas de commande reçue mais l'argent bien encaissé!!!! Arnaque pur!!!!!!”
“AVOID!!! SCAM! My first batch of leaflets did not arrive, i complained they then said my next ones will arrive for me to still not receive them two month later. Ive asked for a refund and not getting a response. Disgusting people who run this company scamming innocent people. They need shutting down.. immediately!”
“This company is a scam
This company is a scam. I made my first order with them, which never arrived.
What happened next is, quite frankly, unbelievable. I received an email informing me that they had verified delivery of my order. I informed them right away that I had not and the fun and games began.
Back and forth, nothing but canned responses (in broken English) and what I now realise was purposeful delays in resolving this issue.
When it became clear that this company had no intention of providing me with the order I paid for, I requested a refund.
They have refused, giving me "loyalty credit" in my "customer account". I am a business owner, I did not order business stationary for fun. I was left in a tricky spot without the order and required a refund.
If something goes wrong, you will spend endless time chasing them around, and they will refuse point blank to resolve your issues.
As they have broken UK consumer law, I have reported them to UK Trading Standards. Be aware that you are also unable to unsubscribe from their email communications, as (in breach of GDPR), the unsubscribe link leads to a page where you can.......open a "customer loyalty account!"?
Avoid Bizay at all costs, they are a cowboy outfit”
“I received my business cards and you could see the print the logo did not fit the card. They want additional images and videos sending for proof after me sending images. Do not waste your time or money with this company”
“1000’s of leaflets printed wrong... arrived damaged! paid extra for them to check.. refused to fix it or discount next order... been weeks still waiting for replacements I had to pay again for! Will never use this company again! I’ve seen they reply to reviews saying they do answer emails but they don’t”
“AVOID, AVOID, AVOID! Terrible company, I had to wait a week longer for my delivery than promised than they sent me the wrong boxes! After approx 30 emails they admitted they had made an error and would credit my account. As I didn’t want to use them again I asked for credit back to my card which they assured me they would do. I have waited 2 weeks and they will not reply to my emails and have not refunded me! I am taking out legal action against them. DO NOT USE THIS COMPANY!”
“AVOID AVOID AVOID
I ordered business cards I reviewed my design and was happy with the proof then it all went wrong from there.
I received my cards which had been shrunk and the type size you needed a magnifying glass to read. THE UPLOADED image is at 100%
I contacted Bizay and there customer services refused to take any responsibility for the error. I would never trust them again to do anything for me or anyone that I know”
“Ordered business cards on 21st Jan to be delivered on 4th Feb. Contacted them on 3rd Feb to check if it was still arriving on the 4th (checked the status on the website and it said ‘.processing’) and got a standard reply that my order will be with me on the 4th. 4th Feb and nothing arrived so I emailed them again and got told that couriers are experiencing delays . It was a lie as they gave me tracking number and order hadn’t even been posted. So contacted them again... they apologised and said order will be with me soon . Today is the 9th and still nothing . Sent another email . What a waste of time , totally rubbish and annoying! Will not be ordering from them again !!!!
AVOID !!!!!!!”
“Never, ever order from them. They take your payment and walk away. They don't respond to questions or complaints. They ignore every message - but also refuse to issue any refund for the order they don't produce. Absolutely not to be trusted.”
